Office of Advancement
Office of Advancement

Queen's Volunteer Engagement Certificate

Quen's Volunteer Engagement CertificateDo you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen’s certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen’s faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context.   

Course highlights include:

  • Developing position descriptions & setting up a framework for engaging volunteers
  • Queen’s-specific recruitment tools and techniques
  • Strategies for effective orientation and on-boarding
  • Developing meaningful recognition programs
  • Risk management tools, resources & supports

This certificate is offered as part of the Queen's Human Resources Learning Catalogue.

Prospective Participants

Registration will open in early September through Queen’s Human Resources. In the meantime, confirmed 2017 – 18 session dates are as follows: 

  • Module #1: November 14, 2017, 9 am – 11 am
  • Module #2: December 12, 2017, 9 am – 11 am
  • Module #3: January 16, 2018, 9 am – 11 am
  • Module #4: Online module – self-directed learning
  • Module #5:  February 13, 2018, 9 am – 11 am

We will hope to see you in the fall. In the meantime, if you have questions please don’t hesitate to contact us

Past Participants 

You will note that we have removed the resources from our 2016- 17 sessions. If you are looking for a particular resource, please don’t hesitate to email us, and we would be happy to send it to you directly.

Workshops in this program:

In-class Modules take place in the Faculty & Staff Learning Facility, Mackintosh-Corry Hall, Room B176.


Session Details Session Resources
Module 1: Course Overview & Planning for Volunteer Involvement

Learn from Volunteer Relations staff about their implementation of a Vision for Volunteering at Queen’s and the work done towards professionalizing the processes and tools that support volunteer involvement with the university.
Join us and begin learning how you too can explore a framework for your own volunteer network, and how you can enhance the experience of volunteering among your stakeholders.

Course Overview 

Volunteer Position Description Template

Core Competencies & Skills

Module 2: Recruitment & Screening, Relationship & Information Management

Learn how to leverage the Queen’s Alumni Volunteer Opportunities Directory (VOD), an online forum for volunteer recruitment, information and professional development.
The VOD provides a means for Queen’s staff to post alumni volunteer roles, and for alumni to match their skills, experience, and interests with volunteer opportunities that are right for them.

Course Overview

Recruitment Tactics & Outreach Template

Module 3: Setting Volunteers up for Success - Orientation & Training

Learn how Alumni Relations & Annual Giving has developed a comprehensive orientation strategy for close to 300 student volunteers each year to prepare them for Homecoming weekend. Templates and tools will help you create a consistent and standardized orientation program.

Powerpoint Slides

Orientation Guidelines

Module 4: Valuing Volunteer Contributions - Recognition & Evaluation

Self-directed (no in-class session) 

In this online self-directed module, learn how to approach volunteer recognition and evaluation in meaningful ways. Examples from Queen’s Alumni Relations & Annual Giving and external resources will provide you with strategies to ensure volunteers feel valued as integral partners.

As with the in-class modules, be sure to register for Module 4 through Queen’s Human Resources Learning Catalogue in order to have your work counted towards your QVEC completion.

Module 5: Five Steps to Volunteer Risk Management & Course Review

Demystify Risk Management! This session will provide you with practical tools, resources and supports to recognize and effectively manage risks within your volunteer program. Included in this session is a review and summary of the overall course content.

Powerpoint Slides

Risk Evaluation Template

Additional External Resources & Suggested Reading

Below are a few recommendations to get you started. For a more complete list of suggested reading material and other resources, visit the Alumni Volunteer Opportunities Directory Volunteer Learning Library.

The Canadian Code for Volunteer Involvement The Canadian Code for Volunteer Involvement (CCVI) is a framework for involving volunteers in all levels of an organization. Queen's University has adopted the CCVI as part of our commitment to excellence in volunteer engagement.
Best of All book Best of All: Quick Reference Guide to Effective Volunteer Management provides an excellent summary of volunteer management best-practice. Easy-to-digest chapters with clearly defined strategies and tactics make this a must-have for your volunteer management library!
The Volunteer Management Handbook The Volunteer Management Handbook: Leadership Strategies for Success provides up-to-date and in-depth practical guidance for actively managing volunteer teams. This book has been described as "an indispensable reference that is unsurpassed in both the breadth and depth of its coverage."-