Each travel program sponsored by the Alumni Relations office is subject to the "Terms & Conditions" and "Responsibilities" set by the company operating the tour.
Tour companies set their own cancellation and refund policies. Be sure to consult the individual trip brochure. Tour companies generally require written notice of cancellation in order to process refunds and may retain a portion of the payment for administrative fees.
Our world is in a continuous state of change; sometimes these changes have an impact on the departure dates, itineraries, program details, and/or prices of our tours.
Any passenger who requires extra assistance must be accompanied by a dedicated helper. When travelling as part of a group, it is important not to impede or slow down the itinerary. All trips involve walking to varying degrees. Any physical and/or medical restrictions must be reported at the time the reservation is made. The tour company can help determine if a particular trip is right for you.
The tour operator and its staff act only as agents for the suppliers of transportation, accommodations, food, and other goods and services provided to the tour participant. All arrangements for transport, accommodations, and services are made upon the express condition that Queen's University shall not be liable for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who supplies any goods or services for the tour.
Queen's University is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, force majeure, war, quarantine, criminal activity, or for any other cause beyond its control. Queen's University and/or the tour operator may decline to accept a reservation at any time.
Q: Can family or friends travel with me if they are not Queen's alumni?
A: Yes. We welcome anyone interested in educational travel, not just Queen's alumni.
Q: What is the average age of travellers on your tours?
A: On most programs, the average age of our travellers is 60. Curiosity has no bounds, so the age-range on any given tour can vary. However, a degree of physical stamina is required to participate on any of our tours.
Q: Do your tours involve a lot of physical activity?
A: Most of our tours are considered moderately active; travellers should anticipate walking 1-3 hours or more each day at a reasonable pace, and depending on the destination should be prepared for uneven terrain (cobblestone streets, small hills, and stairs).
Q: What percentage of Queen's travellers return to take additional trips?
A: On average, 50% or more of our travellers have participated previously; some travel more than once in any given year.
Q: Do I need a passport?
A: Yes, a valid passport is required of Canadian and US citizens for international travel. Your passport must be valid for at least six months past your planned return date. Canadians do not require a passport if travelling solely within Canada.
Q: How can I make a reservation?
A: Reservations can be completed hassle-free over the phone, often in less than 5 minutes
Q: How soon should I book my tour?
A: Reservations are available on a first-come, first-served basis. Our tours can fill up very quickly. Early deposits (before the brochure is available) can reserve your space and are fully refundable up to 10 days after the brochure is mailed.
Q: Can we arrange our own flights?
A: Yes, although we highly recommend that you take advantage of the air reservation service offered by our tour operators. In the event of a significant disruption in flight schedules, the tour operator is very limited in what assistance they can provide if flights are booked independently. Passengers not arriving or departing on the group flights are responsible for arranging and paying for their own transfers to and from hotels/ships/airports.
Q: Is it possible to deviate from the group itinerary?
A: Yes. Requests must be made to the Tour Operator at least 60 days before departure. Additional fees may apply. Please consult the Tour Operator directly.
Q: What medical precautions should I take prior to departing on a trip?
A: It is always wise to visit your doctor for a check-up before planning a trip overseas. Be sure to ask about inoculations or immunizations that may be recommended or required by the country(s) you plan to visit. In case of emergency, we suggest that you carry a complete medical information record with you. This information should include blood type, immunization record, allergies, medication(s) you are currently taking (both prescription and non-prescription), your physician's name/address/phone number, an emergency contact name and phone number, and your insurance company's name/address/phone number.
Q: Should I have travel insurance and how do I get it?
A: All travellers are strongly advised to purchase travel insurance before final payment is required by the tour operator. We have a preferred partner, Merit Alumni Travel Insurance. You can reach their office toll free at 1.800.263.0050 or locally in Kingston at 613.549.3553.
Q: Who pays for the marketing for the travel program?
A: All promotional items associated with the Alumni Travel program (annual catalogue, individual brochures, associated postage, and other travel information) are provided by the tour operators and do not impact the university's budget.
Q: Does the University profit from the travel program?
A: Yes. Revenues generated by the Alumni Travel and Alumni Travel Insurance programs support programs and services for alumni and students.