Getting Started

Click the expandable sections below for more details to help you get started with your online course.

Computer Requirements

To take an online course, you’ll need a high speed internet connection as well as a microphone and speakers to be able to watch videos, hear sounds, and participate in interactive online activities. A webcam is recommended but not necessary.

System Requirements:

  • Laptop or Desktop computer purchased within the last 5 years (mobile devices are not supported)
  • Windows Vista SP2/Mac OSX 10.9 or higher
  • Up to date versions of Firefox, Internet Explorer or Safari. Please note that Google Chrome is not recommended for use in our courses.
  • Most recent version of Adobe Reader and Adobe Flash

Set up your NetID

Your NetID is your login for the Queen’s online Student Centre. Once you apply, you will receive an email with your student number. You will use this to create your NetID following these steps:

  1. Go to https://my.queensu.ca
  2. Click on Don't have a NetID?
  3. Under Students, click on Activate your NetID
  4. Record your NetID, you will need it every time you log into SOLUS, OnQ and your Queen’s email account.

Access your Queen’s Email

As a Queen’s student, you have a permanent Queen’s email address that consists of your netid@queensu.ca. All communication from Queen’s will go to this email address. Check it frequently or consider forwarding it to your most commonly accessed email address.

  • Queen’s email can be accessed here. Log in with your NetID and password.
  • To forward your Queen’s email to another address, log in, click on the settings icon , then click on OPTIONS > MAIL > ACCOUNTS > FORWARDING.

Navigate SOLUS

SOLUS Student Centre is the Queen’s online student portal that you can use to pay tuition and fees, add/drop courses, view grades and print many forms including confirmations of registration or tuition tax receipts. Log into SOLUS using your Queen’s NetID and password.

  • Log into SOLUS using your NetID
  • See SOLUS Frequently Asked Questions here
  • For help with SOLUS, call 613-533-2040 or email fees@queensu.ca

Order Textbooks

Textbooks can be ordered from the campus bookstore and shipped anywhere in the world. You can buy textbooks from other sources if you wish, as long as they are the exact same edition as outlined in the course description. The correct textbooks for your course will be automatically populated when using the online ordering system at www.campusbookstore.com - alternatively, you can view the required course materials on the course description page on our website.

Pay your Tuition

Tuition is generally due on the first day of class. Please make note of the upcoming tuition due dates per term and visit our Tuition and fees page for information about paying through online banking.

The Office of the Registrar can help with all questions about fees and payments. 613-533-6894 or fees@queensu.ca

Student Awards can help you with questions about OSAP, financial aid, bursaries and awards. 613-533-2216. 

Begin your course in OnQ

Our online courses are run through OnQ, our online learning platforms. 

Begin Your Online Course by logging in to OnQ on the first day of class  (or 48 hours after you enroll in SOLUS for late enrollments). From here you will be able to access the course schedule and lessons, submit assignments and check your grades. You can also communicate with your instructor, TA, and other students in the course. Your instructor or TA will email you at your Queen’s email address within the first week of the term to introduce themselves and the course to you.

Add or Drop Courses

When you accept your offer of admission, you will be automatically enrolled in the course(s) you selected on your application. If you choose not to pursue any of these classes, you will need to drop them in SOLUS before the financial drop deadline.

After your first semester at Queen’s, you’ll use SOLUS to add and drop classes yourself. If you are trying to enroll in a class that has a prerequisite that you do not have, you can email the professor to ask for permission if you feel you have a solid basis to be able to take the class. Please copy cds@queensu.ca on this response so that our office can enroll you.

Please refer to our dates and deadlines page for academic/financial drop deadlines.

Order a Student Card

As a distance student, you can get a Queen’s Student Card that you can use for your exams as well as other privileges and perks that many retailers and service providers may extend to students. If you would like to get a Queen’s Student Card or a validation sticker for your existing Queen's Student Card, you can do so by emailing student.card@queensu.ca from your Queen's email account. Please make sure that your current address is up to date in SOLUS as this is where the card will be sent.

Tips for Success

We have put together an infographic with information on effective time management and productivity strategies that are particular to online students, as well as an understanding of what online students should expect in terms of workload and class participation. You can download the infographic here.