Getting Started

Click the expandable sections below for more details to help you get started with your online course.

Computer Requirements

To take an online course, you’ll need a high speed internet connection as well as a microphone and speakers to be able to watch videos, hear sounds, and participate in interactive online activities. A webcam is recommended but not necessary.

System Requirements:

  • Laptop or Desktop computer purchased within the last 5 years
  • Windows Vista SP2/Mac OSX 10.9 or higher
  • Up to date versions of Firefox, Internet Explorer or Safari. Please note that Google Chrome is not recommended for use in our courses.
  • Most recent version of Adobe Reader and Adobe Flash


Your NetID is your login for the Queen’s computer system. Once you apply, you will receive an email explaining how to activate your NetID. Once it is activated, you can use it to log into SOLUS, Moodle and your Queen’s email account.

Queen’s Email

As a Queen’s student, you have a permanent Queen’s email address that consists of your All communication from Queen’s will go to this email address. Check it frequently or consider forwarding it to your most commonly accessed email address.

  • Queen’s email can be accessed here.
  • To forward your Queen’s email to another address, log in, click on the settings icon , then click on OPTIONS > MAIL > ACCOUNTS > FORWARDING


SOLUS is the Queen’s online student portal that you can use to pay tuition and fees, add/drop classes, view grades and print many forms including confirmations of registration or tuition tax receipts. Log into SOLUS using your Queen’s NetID and password.

  • Log into SOLUS here
  • See SOLUS Frequently Asked Questions here
  • For help with SOLUS, call 613-533-2040 or email


Textbooks can be ordered from the campus bookstore and shipped anywhere in the world. You can buy textbooks from other sources if you wish, as long as they are the exact same edition as outlined in the course description. The correct textbooks for your course will be automatically populated when using the online ordering system at - alternatively, you can view the required course materials on the course description page on our website.


Moodle is our online learning platform where your course contents and assignments will be available for you to access on the first day of classes (or 48 hours after you enroll in SOLUS).

  • Log into Moodle here

Adding/Dropping Courses

After your first semester at Queen’s, you’ll use SOLUS to add and drop classes yourself. If you are trying to enroll in a class that has a prerequisite that you do not have, you can email the professor to ask for permission if you feel you have a solid basis to be able to take the class. Please copy on this response so that our office can enroll you. In cases where the class is full, you can also email us to ask us if we are able to enroll you. In all other cases, you should be able to use SOLUS to add/drop classes.

Student Cards

As a distance student, you can get a Queen’s Student Card that you can use for your exams as well as other privileges and perks that many retailers and service providers may extend to students. If you would like to get a Queen’s Student Card or a validation sticker for your existing Queen's Student Card, you can do so by emailing from your Queen's email account. Please make sure that your current address is up to date in SOLUS as this is where the card will be sent.

Tips for Success

We have put together an infographic with information on effective time management and productivity strategies that are particular to online students, as well as an understanding of what online students should expect in terms of workload and class participation. You can download the infographic here.