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Graduate Studies General Regulations Accessible Customer Service Training


Accessible Customer Service Training
Queen's University is committed to facilitating the integration of students with disabilities into the University community. While all students must satisfy the essential requirements for courses and programs, the administration, faculty, staff, and students at Queen's are expected to provide reasonable accommodation to students with disabilities. Reasonable accommodation may require members of the University community to exercise creativity and flexibility in responding to the needs of students with disabilities while maintaining academic standards. This policy acknowledges that fundamental to the academic and personal success of students is their responsibility both to demonstrate self-reliance and to identify needs requiring accommodation. Graduate students, as our future leaders, interact extensively with other students, faculty, staff, visitors and members of the community contributing in a significant way to the University's mission.

The School of Graduate Studies, and all graduate departments and programs, consider the Queen's University online course in accessible customer service, developed and delivered as required under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) to be a valuable part of graduate studentsí professional development training. Ensuring our graduate students are sufficiently equipped to contribute towards an inclusive University culture is the right thing to do.

Therefore as of†September 1, 2011†and each academic session thereafter,†all new graduate students shall be required to complete training on the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), through the online course in Accessible Customer Service, as part of their graduate degree program, and prior to being approved for graduation.

Normally, new graduate students†register in the graduate level course number created to encompass the training, AODA-800 Accessible Customer Service. A grade of P (Pass) is entered onto the student's record upon successful completion of the online training and in accordance with the university's schedule for releasing final grades to transcripts.

Graduate Studies General Regulations Accessible Customer Service Training
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