IT Governance at Queen's

The Information Technology environment at Queen`s depends on strong working partnerships between the Office of the CIO and Associate Vice-Principal (Information Technology Services), the department of Information Technology Services (enterprise), the faculty, research, student and administrative IT groups (distributed), and the entire Queen`s community, to ensure that Queen`s information technology environment enables us towards the goals of our Academic and Strategic Research plans.

The primary goals of IT Governance at Queen`s are to foster collaboration, eliminate redundancy, ensure alignment, make effective use of resources, and provide transparency in the process.

IT Oversight

IT Oversight establishes priorities for information technology investment at the University, in alignment with other institutional priorities. It approves relevant policies, IT planning and investment decisions. It also ensures that significant opportunities for leveraging technology are considered, that significant technology-related risks are addressed, and that use of University resources and IT and information security are optimized.

At Queen's, this oversight is provided by the Vice-Principals' Operations Committee (VPOC) and the Operational Review Committee (ORC) as well as the Audit Committee of the Board of Trustees.

Objectives

1. Ensure IT infrastructure and services are aligned with academic and administrative direction and priorities.
2. Ensure policy exists to establish authority, accountability and responsibility relating to information and technology.
3. Ensure existing and emerging technologies that enable the pursuit of academic and administrative excellence are broadly available to the Queen’s community.
4. Ensure the University has an effective IT and information security framework with appropriate IT controls.
5. Ensure the University has a sustainable, institutional funding model for information technology infrastructure and services.
6. Assess the fit of major new IT initiatives and emergent technologies within the context of Queen’s mission, goals and priorities.
7. Administer the IT governance framework, establish priorities for the Advisory Committees, and consider recommendations they may bring forward.
8. Support requests for major IT initiatives where appropriate, and provide advice for allocating resources for such initiatives.
9. Oversee development of strategic planning processes for IT.

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Advisory Committees

At present, the following advisory groups also help set strategic directions for information technology at Queen's (please click on the links for detailed information):

• Administrative Systems Advisory Committee (ASAC)
• Enterprise Information Technology Committee (EITAC)
• Information Services and Technologies - Student Advisory Committee (ISAT-SAC)
• Educational Technology Advisory Committee (ETAC)
• Research Computing Advisory Committee (under consideration)
• Senate Information Technology Committee (SITC)

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Operational Groups

PeopleSoft Operational Working Group (POWG)

This group provides input and direction regarding ongoing PeopleSoft related maintenance, development and software upgrade activities and will be part of the larger campus Governance Structure for Information Technology and Services. The group will focus on matters dealing with information technology applications and processes specifically related to PeopleSoft. A regular update from this working group will be provided to the Administrative Systems Advisory Committee (ASAC).

ITServices Management Team

This team oversees all operational aspects of the enterprise Information Technology Services department at Queen`s.

Updated March 2013