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Queen's University

Office of the CIO

Enterprise IT Initiatives

drawing of stick people pushing jigsaw puzzle pieces togetherInformation technology is an enabler in achieving the University's teaching, learning and research objectives. In concert with the the Vice-Principal (Finance and Administration), the University Provost and Queen's governing bodies, the Office of the CIO works to ensure that the University's enterprise IT infrastructure and initiatives are in alignment with the Principal's Academic Plan, Queen's Strategic Research Plan and Queen's financial priorities.

Current Initiatives

ITServices is taking the lead or partnering with others on a number of significant IT initiatives, including:

1. Strategic Planning

ITServices recently completed an internal strategic planning process that will directly connect organizational goals with individual objectives and feed into the Performance Development Process. The ITServices Strategic Plan was published in March 2013.  
Also completed in 2013 was an external review of information technology at Queen's (IT@Queen's) that is currently being discussed campus-wide with ITServices' partners and stakeholders.  This external review is about taking off our individual unit hats and looking at what is best for Queen's. It gives us ideas on how to improve ourselves, and it gives us context to build on what we already have at the University.

2. Enterprise Architecture

ITS is currently working on documenting the IT Architecture at Queen's with the goal of helping to guide technology decisions and ensuring we make the most effective and efficient use of our resources.  This is a work in progress and is being discussed at EITAC to try and develop it into an Enterprise IT Architecture.

3. Activity-Based Budgeting

ITServices is working with the Provost Advisory Committee on Budget (PACB) and the campus Business Officers to identify the appropriate drivers from which to allocate expenses and define a shared service model for Information Technology Services. The objective is to allocate resources effectively and efficiently and to ensure proper incentives to encourage innovation.

4. PeopleSoft Administrative Systems

With the successful implementation of the PeopleSoft Human Resources module in February 2012, the QUASR project is now complete and attention is being shifted to sustainment. Two new governance groups have been formed to address strategic direction, priority setting and operational management of our new administrative systems: the Administrative Systems Steering Committee (ASSC) and the Administrative Systems Operational Working Group (ASOWG).  
The planned upgrade to the PeopleSoft People Tools platform is well underway and planned for go live in April 2014, and the PS Finance upgrade project is set to kickoff in March 2014, to be followed by upgrades to PS HR and Campus Solutions.

5. Collaboration Tools

Implementing new integrated email, calendaring, contacts and task management solutions for the entire Queen's community is a major activity this year. Between March and June 2012, more than 15,000 staff, faculty and graduate students accounts were successfully migrated to a new service using Microsoft Exchange Server. The next initiative is to implement a cloud email solution for undergraduate students.  This project has now been successfully completed with the migration of 50,000 accounts in 2013.   Staff, Students and Faculty now have an integrated collaborative suite. 

6. Enterprise Document & Records Management Systems (EDRMS)

ITServices has been working with campus stakeholders since 2011 to establish a strategic direction for the common offering of Enterprise Document & Records Management (EDRMS) at Queen's. In early 2013, an external consultant was engaged to do a formal requirements gathering from a variety of stakeholders around campus. Based on this information, an RFP reflecting Queen's requirements will be tendered, and a pilot project with the Faculty of Education and the School of Graduate Studies was launched in late 2013, with a completion date set for mid-2014.

7. Governance

The primary goals of IT Governance at Queen`s are to foster collaboration, eliminate redundancy, ensure alignment, mitigate risks, make effective use of resources, and provide transparency in the process. The IT governance structure was significantly revised in 2012 to facilitate accomplishment of these goals.


ITServices Projects

For detailed information on University-level projects that have an IT component, visit the Project Portfolio Office's dashboard.  In mid-2014, the dashboard will also contain information on small IT projects taking place entirely within ITServices.  For now, some information on projects at that level can be found on our In The Works page, which will be phased out in 2014.

Existing Services

Information Technology Services provisions numerous enterprise IT services to Queen's students, faculty, staff and departments. The full Service Catalogue is available on the ITServices website.


Updated February 2014

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