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In February 2011, Queen's University approved that all new graduate students shall receive mandatory training in accessible customer services, as required by the Government of Ontario, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The applicable regulation appears in the School of Graduate Studies Calendar.
Queen's graduate students will satisfy the requirement by completing the online course created for this purpose, AODA-800 Accessible Customer Service Training. The training provided by the course meets the regulatory requirement of the Act, and in your role as a graduate student interacting with other students, faculty, staff, visitors and members of the community, will provide valuable insight into accessibility.
This is to advise you that you will be enrolled in this mandatory course, AODA-800, by the end of August 2012. Course enrollment will be done automatically by the Office of the University Registrar. You should be able to see this course enrollment via SOLUS sometime after September 10, 2012.
Completion of the course is a graduate degree requirement that must be completed prior to graduation. AODA-800 is graded on a Pass/Fail basis, and successful completion of the online course shall result in a Pass for the course.
If you have already completed this online training, or equivalent training at another Ontario University, please provide evidence of completion to the School of Graduate Studies and your transcript will be updated to indicate a pass in AODA-800, or removal from the course, whichever is appropriate.
Please direct questions to Mr. Dean McKeown, School of Graduate Studies (email@example.com ).
More information on accessible customer service can be found at:
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