Hosted on the Equity Office site at: The Equity Office Online Training Page

In February 2011, Queen's University approved that  all new graduate students shall receive mandatory training in accessible customer services, as required by the Government of Ontario, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).  The applicable regulation appears in the School of Graduate Studies Calendar.

Queen's graduate students will satisfy the requirement by completing the online course created for this purpose, AODA-800 Accessible Customer Service Training.   The training provided by the course meets the regulatory requirement of the Act,  and in your role as a graduate student interacting with other students, faculty, staff, visitors and members of the community, will provide valuable insight into accessibility.

This is to advise you that you will be enrolled in this mandatory course, AODA-800, by the end of August 2012.  Course enrollment will be done automatically by the Office of the University Registrar. You should be able to see this course enrollment via SOLUS sometime after September 10, 2012.

Completion of the course is a graduate degree requirement that must be completed prior to graduation. AODA-800 is graded on a Pass/Fail basis, and successful completion of the online course shall result in a Pass for the course. 

If you have already completed this online training, or equivalent training at another Ontario University, please provide evidence of completion to the School of Graduate Studies and your transcript will be updated to indicate a pass in AODA-800, or removal from the course, whichever is appropriate.

To begin the online course, you will need your Queen's email address and your student number.  The course will take approximately 1.5 hours to complete and can be accessed at:

The Equity Office Online Training Page

Please direct questions to Mr. Dean McKeown, School of Graduate Studies (dean.mckeown@queensu.ca ).

More information on accessible customer service can be found at:

The Equity Office Customer Service Page

1. Please note that all submissions to REB must be done on-line. The ROMEO Human Ethics Application programme, which is run by ORS, seems to be quite user friendly. If you have any questions or trouble signing in please contact Tom Herra at herra@queensu.ca, tel: 533.6000 ext 77433.
2. Although ROMEO will generate an email prompt that a new application has been received, both Magda and Susanne would appreciate it, if you could send both of them an email to let them know that your application has been posted on-line. After receiving your email, they will send a confirmation of receipt via email. Given the time sensitive nature of many projects, this extra level of insurance is important. Susanne's email is: soederberg@queensu.ca Magda's email is: madga.lewis@queensu.ca
3. Magda and Susanne will do their best to expedite your application. However, it is vital that you provide enough turnaround time for the internal REB process and GREB review, particularly if you are dealing with sensitive issues and vulnerable populations.