WHAT’S THE CONNECTION TO E-COUNSELLING?
E-Counselling is a professional counselling service available online, delivered by experienced, professional WarrenShepell counsellors. It allows employees to correspond privately with a highly qualified E-Counsellor in a therapeutic dialogue.
E-Counselling is a viable, alternative source of help when in-person sessions or telephone contacts are not convenient, accessible or preferred. It is a trustworthy service that is conducted by skilled, ethical professionals. Online counselling can be especially helpful for those who find it difficult or impossible to go to a counsellor's office.
HOW DOES E-COUNSELLING WORK?
E-Counselling allows you to build a one-tone, short-term counselling relationship that can offer you consultation and support. Many people can communicate their thoughts and feelings more easily over the Internet than they do face-to-face. There is great power in the written word.
HOW DO I REGISTER?
You can access E-Counselling through the WarrenShepell website and follow the instructions posted there.
HOW SOON WILL I GET AN ANSWER BACK?
When you send a message to our E-Counsellor, you will receive a response within the next two business days. This asynchronous system means there’s no need to set up appointments, sessions are not limited to a certain length, the flow of correspondence doesn’t depend on typing speed or quickness of thought, and both the client and counselor have time to communicate effectively.
IS E-COUNSELLING SAFE AND SECURE?
Our encryption software and clinical practices ensure your information is protected. The E-Counselling service is subject to the same standards of confidentiality as all other services offered to you through your EAP. The E-Counselling team will never reveal that you have chosen to use the service. In order to further protect your privacy and confidentiality, we recommend using the service from home.
In addition, to ensure an increased level of security, Shepell·fgi has adopted a bulletin board-based messaging system for E-Counselling. All correspondence takes place in your Private Conference Area, this area is accessible whenever you login to the Shepell·fgi E-Counselling website with your username and password. You can also choose to receive an email notification when your counsellor posts a message.
Exception: We are required by law to break confidentiality if doing so will protect the client or another from imminent physical harm.
WHO SHOULD USE E-COUNSELLING?
Online counselling can be especially helpful for those who prefer an alternative format to in-person or telephone counselling. It’s a good choice for people who find they express themselves clearly through writing, are comfortable doing so from the privacy of their own computer and are looking for professional, direct assistance in addressing personal issues. Clients with busy schedules or limited opportunities to get to in-person counselling appreciate E-Counselling’s high level of convenience. If your situation is complex, or you’re facing deep emotional problems, online counselling may not completely address your needs. If your E-Counsellor feels you could benefit from another form of help, it will be recommended.
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