Equity Services

Equity Services
Equity Services

Online Mandatory Accessibility Training (AODA Suite)

Accessibility training sessionFor more information or to request a customized training session for your department in accessible customer service, please contact the Equity Office.

Accessibility is about giving people of all abilities opportunities to participate fully in everyday life. Queen's is committed to fostering a campus community that is accessible and inclusive for all individuals.

Every person who communicates and interacts with persons with disabilities on behalf of Queen's University must receive and complete all trainings in the AODA Training Suite applicable to themTherefore, faculty, staff, senior administrators, volunteers, and student leaders are required to take the training.

As part of its obligations under the Accessibility for Ontarians with Disabilities Act (2005) the University is required to provide mandatory training. All employees of the University are expected to complete the training by January 2014.  New employees are expected to complete the training within the first two weeks of starting at the University. Any updates or changes to the Integrated Standards Regulations or Queen's University Policies will be incorporated into the existing training modules and communicated to all staff. The University is expected to achieve full compliance and is required to track, and then report, its numbers back to the government. A report will be sent to each Unit quarterly in order to track who has completed each training. 

The AODA Training Suite includes:

Modules include: Understanding the Accessibility for Ontarians with Disabilities Act and the Accessibility Standards for Customer Service, Communicating with Customers with Disabilities, and Serving Customers with Disabilities. 

These modules were created in partnership with the Government of Ontario to meet the training requirements under Ontario’s accessibility laws (Accessibility for Ontarians with Disabilities Act). Modules include: General Requirements, Information and Communications Standard, Employment Standard, and Design of Public Spaces. 

This course provides a basic understanding of rights and responsibilities under the Ontario Human Rights Code. In this course we’ll show you how the Code applies to people with disabilities and about your organization’s duty to accommodate.

This training features information, videos and resources around the principles of universal design for learning. At Queen's we consider educators to be all individuals who participate in the creation, development or delivery of materials, activities and assessments for learning to Queen's students. We also consider Queen's professional learning instructors and developers who work with and for staff, faculty, and other Queen's personnel to be educators.

Booklet version of the AODA Training Suite is available for volunteers and casual staff without netid's.