(Formerly titled An Introduction to Intercultural Communication) In this one-day workshop, participants will consider the characteristics of an intercultural workplace and some of the knowledge and skills that will help them function more effectively in it. They will be introduced to common metaphors and theoretical dimensions of culture, as well as a theory of how intercultural competence develops. They will be exposed to intercultural strategies, and learn and practice at least one skill that can help make intercultural interactions more successful. Participants will increase their awareness of the characteristics of an intercultural workplace and consider some established definitions of culture. Participants will learn about some of the theoretical dimensions of culture, including those affecting how we communicate, deal with conflict, and make decisions. Finally, the workshop will introduce the theory behind the Intercultural Development Continuum - a theoretical tool that demonstrates how individuals develop intercultural competence.