Financial Services

Financial Services

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OVERDUE STUDENT FEES (COLLECTION SERVICES)

Students are expected to pay their tuition fees, residence fees, administrative fees, accrued late fees and all other outstanding fees in full by the corresponding due dates.

Queen’s will make every reasonable attempt to contact a student who has an outstanding account balance to collect the balance owing. If these attempts are unsuccessful, the account will be sent to a collection agency. The provisions of the Senate Sanction policy will remain in effect until the balance is paid in full.

Payment of fees

While every effort is made to avoid errors in fee assessment, should an error occur, it will be corrected and every effort made to notify affected students. However, lack of notification does not exempt a student from paying the appropriate fee.

Queen’s will make every reasonable attempt to contact the student regarding any outstanding debt BEFORE passing the student account to a collection agency. Therefore, it is in the student’s best interests to keep their contact information current on SOLUS, even after they graduate. If the student doesn’t remember their username or password, they can contact ITS for help: http://www.queensu.ca/its/netid/netid-activation or http://www.queensu.ca/its/netid/forgotten-password.

Payment Methods

Queen’s offers students many different payment options. For accepted payment methods, please see the Office of the University Registrar’s website: http://www.queensu.ca/registrar/financials/HowToPay

Appeals

If a student feels that fees have not been charged correctly, they have the right to appeal. Please refer to the following website for more information on appeals. http://www.queensu.ca/registrar/resources/policies/fees

Student Support

Information on financial assistance for current students is available under the Student Awards section on the Office of the University Registrar’s website: http://www.queensu.ca/studentawards/financial-assistance

Collection Services Contact

Collections Email: qu.sr@queensu.ca

Phone: 613-533-6000 x 78534