Returned or Pending Claims
Claims will be returned for the following reasons:
- Claims where the “Approved by” signature is invalid
- Claims where the “Payee” is the same person as the “Approved by” signature
- Total receipts do not match the total claim
- Missing original receipts or photocopies of receipts
- Missing business entertainment/meal guests information (see the Hospitality Policy)
- Wrong form used (e.g. travel expenses on a Cheque Requisition form)
A phone call or email will attempt to get information for the following:
- Missing or incomplete ChartField Information (i.e. Fund, Department, Account, etc.)
- Missing Payee information (e.g. address of the Payee)
- Errors in calculations, taxes, exchange rates, etc.
- Missing information such as; nature of travel, travel location
For information on Queen's Travel Policy:
http://www.queensu.ca/financialservices/policy/newtravelpolicy.html
For information on Queen's Hospitality Policy:
http://www.queensu.ca/financialservices/policy/hospitality/Hospitality_Policy_FINAL.pdf