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Queen's University

Returned or Pending Claims

Claims will be returned for the following reasons:

  • Claims where the “Approved by” signature is invalid
  • Claims where the “Payee” is the same person as the “Approved by” signature  
  • Total receipts do not match the total claim
  • Missing original receipts or photocopies of receipts 
  • Missing business entertainment/meal guests information (see the Hospitality Policy)
  • Wrong form used (e.g. travel expenses on a Cheque Requisition form)

A phone call or email will attempt to get information for the following:

  • Missing or incomplete ChartField Information (i.e. Fund, Department, Account, etc.)
  • Missing Payee information (e.g. address of the Payee)
  • Errors in calculations, taxes, exchange rates, etc.
  • Missing information such as; nature of travel, travel location


For information on Queen's Travel Policy:

 For information on Queen's Hospitality Policy:

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000