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Hitting reset on repair system

A new online system for tracking repair and maintenance requests at the university will launch in the coming weeks.

[Scott Moorhead using new repair system]
Electrician Scott Moorhead uses a portable device to access the new online system for tracking repair and maintenance requests. The completely electronic system will improve client service and streamline many of the current paper-based processes. Physical Plant Services and Residences partnered to implement the software system, which is scheduled to launch later this month.

“The new system will streamline our processes and allow us to enhance the service we provide to our clients,” says John Witjes, Associate Vice-Principal (Facilities).  

Building administrators across campus will have access to Archibus, and will be able to use the new online system to report any problems in their area or buildings. Archibus, which replaces the current webform, will allow building administrators to track the progress of all work requests.

“This new functionality is a major feature that many of our clients have requested,” Mr. Witjes says. “The increased transparency of the new system will reassure clients that we are acting on their requests in a timely manner.”

Existing links to the service request form will redirect building administrators to the MyQueensU Portal as of Aug. 16. The link to Archibus will be under the My Applications tab within the portal.

Staff and faculty without access to Archibus will still be able to report issues directly to Fixit by calling 613-533-6757 (internal ext. 77301) or email fixit@queensu.ca. Staff and faculty can also report issues to the administrator for their building.

Integration with Residences

Physical Plant Services and Residences collaborated to implement the new software system. Students living in residence buildings will report issues and problems with their rooms through Archibus, which has been integrated with the existing Residence Management System.

The new facilities management software system is set to launch on Tuesday, Aug. 16. If faculty or staff have any questions or concerns regarding the implementation of Archibus, they should contact Fixit by phone or email. Residence staff and students living in residence should direct their questions to the Facilities Control Centre at 613-533-3155 or email resfcc@queensu.ca.