Queen's University

Book / Cancel an Appointment


How Do I Book an Appointment?

Health Service:

You can book an appointment by calling 613-533-2506 or come into the clinic located at 146 Stuart Street.

Appointments cannot be booked or cancelled by e-mail.

Each time you come to the Health Service bring your student card and your health card.

Appointments must be booked in advance. Scheduled appointments are required for:

  • annual physicals
  • depression/anxiety
  • detailed health counselling/education
  • multiple problems, chronic problems
  • travel counselling
  • immunizations
  • TB, HIV and other tests
  • allergy injections

When you make your appointment you will be asked the reason for seeing the doctor. This is to provide the appropriate amount of time for dealing with your problem.

Counselling Service

Appointments are arranged on an individual basis. To book an appointment please telephone the Counselling Service at 613-533-6000 ext. 78264, Monday-Friday, 9:00 a.m. to 4:30 p.m.  You may also reach us if you phone 613-533-2506, press (1), then (2). The Counselling Service is located on the 2nd floor of the La Salle Building (146 Stuart Street, across from Adelaide Hall).

Sessions are booked on the half-hour and last 45 minutes. To get the most benefit from your session, please arrive punctually. For your first appointment, please arrive 15 minutes beforehand in order to complete necessary paper work. Our service works from a short term counselling framework, if it is determined that you require more extensive support, we will help to find an appropriate referral.

Disability Services

How to make an appointment:

All students who wish to receive accommodations for their disability must be register with Disability Services. To make an appointment please call 613-533-6467 or TTY (Telephone for the deaf) 613-533-6566


How Do I Cancel an Appointment?

Health Service:

Please be considerate of other patients by providing 24 hours cancellation notice when you are unable to keep your appointment. This will provide an opportunity for someone else to use that appointment time.

The Health Service is equipped with a voice mail system with accepts messages 24 hours a day, 7 days a week. Please call 613-533-2506 and leave a message on the Cancellation Line.

Please Note: There is a $30.00 fee for missed 10 minute appointments, and a $60.00 fee for missed 20 minute appointments. There is a $90.00 fee for missed half hour appointments.

Counselling Service:

If you need to cancel, we would appreciate as much advance notice as possible, therefore call 613-533-6000 ext. 78264, no later than 24 hours prior to your scheduled appointment. If the lines are busy or you are calling after regular working hours, please leave a message on our 24-hour confidential line (613-533-2506), which includes your name, student number, the date and time of the appointment being cancelled. Missing an appointment without providing adequate notice results in the loss of service to other students. Consequently, $30.00 is charged for each appointment not cancelled in advance, and any future appointments that are already booked may be deleted. You will be notified of the charge by mail; payment may be made at Room 108, 146 Stuart Street (La Salle Building, 1st floor). The Registrar's Office will be notified of outstanding charges, and as with unpaid library fines, your marks will be withheld pending payment. Extenuating circumstances may be discussed with Mike Condra, the director.

Disability Services

Please call our 24 hr. line at 613-533-6467.

There will be a $30.00 charge for a missed appointment without a full 24 hours notice.

Exam Cancellations:

Please call the Exams Office at 613-533-2101

There may be a charge from $35.00 - $60.00 for missing an exam.

You will need to contact your Instructor as soon as possible.