Queen's University


[Image: two students in library]

Quick Tip

Remember, you increase your opportunities to succeed when you do your part:

Follow through with referrals; speak with professors earlier rather than later if you need help; access resources that are available to you on campus; and communicate with your DSO advisor if you have any questions or concerns regarding your accommodations.

[Image: student in library]


Accommodation is a mutual process. It is important for you to participate in developing and implementing the accommodation plan, and to be flexible in exactly how your needs are met. There can be many solutions to different barriers to your participation, and we will work creatively with you to find the most effective, efficient, and equitable solutions.

Roles & Responsibilities

  • advising DSO of your need for accommodation by registering with the Office and providing the appropriate documentation;
  • participating in your individual accommodation planning by answering any questions, providing information, and co-operating with advisors / staff regarding your disability;
  • following through with the responsibilities outlined in your individualized plan;
  • notifying your Advisor of any changes to your needs, or difficulties / concerns regarding your accommodation plan.

  • treating all students with dignity and respect;
  • participating in the accommodation process by accepting a student's request for accommodation in good faith, providing specific accommodations, and ensuring that alternative approaches are investigated where necessary;
  • seeking input or advice regarding the most appropriate methods to adapt the course to the particular needs of their students;
  • maintaining student privacy and confidentiality by only sharing information regarding a student's disability with those directly involved in the accommodation process;

  • advising students of available resources and supports, and working with students to develop an accommodation plan;
  • actively investigating alternative approaches and possible alternative measures as part of the duty to accommodate;
  • dealing with accommodation requests in a timely manner, consistent with the notice provided by the student;
  • maintaining student privacy and confidentiality by limiting release of information only for the purpose of facilitating access to education services through accommodation
  • supporting prompt investigation and resolution of complaints.