Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives, our service is here to help you set your professional goals.

All workshops are offered at no cost to you as a Queen's employee. Refreshments will be served at all half-day and full-day workshops. You can register for individual workshops and lunch sessions as well as for one or more of our Certificate Programs.

If you have any questions or would like to discuss an idea for a new workshop give us a call. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your professional and personal goals. Please contact Shannon Hill, Learning and Development Specialist, at extension 74175 or email at shannon.hill@queensu.ca.

Wellness Programs
In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

New for 2012! - Administrative Professionals @ Queen's Master Certificate
This certificate is designed for administrative and support staff aspiring to broaden their career path within Queen's. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, building effective relationships, and business communication. It is also appropriate for experienced staff who don't require a foundational level certificate. It is composed of 10 workshops, 8 core and 2 electives. The level of complexity is suitable for staff with 5 or more years of professional experience. The workshops are customized to include Queen's specific information, providing participants with the skills and information necessary to perform to their optimum level. Facilitators are subject matter experts in their field and include both Queen's staff and external trainers.

Learning Objectives
• Expand professional networks, with opportunity to practice new techniques and share best practices with colleagues, make cross-departmental connections
• Develop strategic thinking and problem solving skills
• Develop enhanced communication skills to influence others, establish partnerships, deliver business presentations, and effectively manage employer and employee relationships
• Increase awareness of the essential role that the internationalization of the workplace plays in providing superior customer service
• Acquire specialized information regarding HR best practices, finance, and budget practices that will assist with effectively managing departments

Coming in 2013! - From Diversity to Inclusion in the Workplace Certificate
Building an inclusive environment that promotes diversity and inclusion requires the active participation of everyone on campus. The From Diversity to Inclusion in the Workplace Certificate Program is a series of courses that seeks to engage Queen's staff and faculty in conversations, discovery and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus.

It is designed to offer participants a foundational examination on the many differences that exist in our community, and to gain a greater understanding of how we can work together to build a stronger, equitable community. Participants will gain valuable knowledge and skills to work and lead in an inclusive work environment.

• Offers participants a theoretical framework for understanding equity and inclusion principles and concepts
• Helps participants develop necessary skills for equity and diversity work
• Gives participants direct experience through interactive scenarios working and communicating across differences

Certificate Details   Sign-Up Administrative Professionals @ Queen's Master Certificate -APAQM This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole...   register Administrative Professionals at Queen's -APAQ Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's...   register Certificate in International Perspectives -CIP The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate p...   register Certificate in Workplace Communications -CWC The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication...   register From Diversity to Inclusion in the Workplace Certificate -DIW Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of a series of courses that seeks to enga...   register

Workshop Details   Any Month January February March Apr May June July August September October November December   Offered Accommodation: Disability, Faith, Gender and More - DIW The course offering is an introduction to the elements of workplace accommodation. Participants will learn to identify the elements of a good workplace accommodation policy; discrimination in workplace culture, practices, policies, and procedures; workplace barriers to the full participation of persons from equity groups; and the essential elements of return to work programs. Participants will gain foundational knowledge of the current meaning and context of workplace accommodation and how to ensure appropriate accommodation. This workshop will draw upon real-life scenarios so that the participants understand the pivotal role they can play in recognizing and implementing the concept of accommodation in their workplace.   18-Mar-2013 Advanced Customer Service: Dealing with Difficult Situations (Core) - APAQ Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance your existing customer service knowledge. Topics will include communication essentials as they apply to customer service, the importance of knowing your own communication style, the role of emotions, re-framing, and seeing situations from the customer’s perspective.   28-Sep-2012 An Introduction to Intercultural Communication - CIP - CWC This workshop will help to raise participants' level of intercultural awareness and to provide a deep understanding of their intercultural experiences. They will learn how cultural values and assumptions influence behavior and affect interactions with individuals and groups; they will learn to recognize the characteristics of the cultural adjustment process and how culture and language affect communication and learning styles; and they will learn to practice communication skills to connect and engage with people from diverse cultural and linguistic backgrounds.   07-May-2013 An Introduction to the Intercultural Development Inventory (IDI) - CIP The IDI is a tool used to give a person an impression of his or her intercultural competence. Prior to this workshop participants will be asked to complete a 50 question online survey. In the workshop they will learn about the theory that supports the IDI, and they will be presented with the group’s results or IDI Profile. They will also learn what the results indicate about the intercultural strengths they possess as well as the challenges they may face – and how to meet those challenges in a positive way. After the session, each participant will receive her or his personal profile electronically and have the opportunity to discuss it with the facilitator one-on-one if desired.   05-Dec-2012 Anti-Oppression in the Workplace Equity seeking groups in Canada have long experienced various forms of oppression. Some oppressions, like physical brutality, may be direct and easily observable. Others are less easy to detect but nevertheless have a great impact on peoples’ feelings of dignity, welcome and value. Each of us has a positive role to play in creating communities and workplaces that are anti-oppressive for all people, but particularly those most affected by inequity. At the end of this session, participants will be able to define oppression as it relates to equity seeking groups in Canada, identify various forms of oppression and the ways in which they are sustained by institutional, political, economic, cultural and other power structures, identify everyday ways in which non-target group members experience advantages as a result of continued oppressions, and develop strategies for ongoing reflection on, and practice of, anti-oppression in the workplace, in service delivery, and in our interpersonal relationships.   09-Apr-2013 Assertive Interpersonal Communication - CWC Assertive communication is a fundamental skill in the workplace and is critical to creating an open communication climate. Assertive techniques can be used in any type of interpersonal communication. This workshop will cover various communication styles and the characteristics of open versus closed communication climates, the five components of an assertive message, determining when to use an assertive communication style, giving constructive feedback appropriately, and getting feedback and criticism without becoming defensive.   13-Mar-2013 Bargaining Unit Supervisors' Information Session This session, conducted by the HR Employee and Labour Relations Unit, will introduce the Collective Agreement to members of the USW, Local 2010 bargaining unit who also supervise employees in the USW bargaining unit. This session is also open to non-USW members.   25-Oct-2012 Best Practices (Core) - APAQ This session will highlight best practices from previous internal audit findings. Participants will be provided with information on increasing efficiency, report writing, compliance, policies, and privacy requirements.   16-Jan-2013 Best Practices in Managing your Human Resources (Elective) - APAQM Best practices are organizational structures, cultures and systems that set the benchmark standards of excellence for others to follow. Learn some of the best HR practices from Queen’s HR staff that can help you in creating and maintaining a highly satisfied and motivated work force.   06-Mar-2013 Bridging the Generation Gap at Work (Elective) - APAQ Each generation of people is different in important ways. How can we make this an advantage in today's workplace? The key to working effectively with different generations is developing an understanding of generational influences, values, and what motivates people. Learning to appreciate and utilize this diversity in a positive way can enhance our workplace. In this workshop, we explore the characteristics and strengths of each generation and develop strategies for improving communication and multi-generation team performance.   11-Jun-2013 Build More Effective Relationships - One Relationship at a Time (Core) - APAQM Participants discover their DiSC styles and learn how their style affects workplace priorities and relationships. Everything DiSC Workplace can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.   24-Oct-2012 23-Jan-2013 Building Inclusive and Accessible Workplaces - DIW This workshop will familiarize participants with the purpose and mandate of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), along with how the AODA intersects with other key pieces of legislation. Participants will recognize barriers to access and gain a better understanding of what accessibility means in the Queen's context and what they can do towards achieving a barrier-free and inclusive workplace. Key principles, concepts, and the positive impact of fostering inclusive and accessible workplaces will be explored through group discussions, exercises, and case studies. In addition, strategies around best practice approaches for creating an accessible workplace for persons with disabilities, as well as methods for measuring the success of accessibility strategies will be shared.   25-Apr-2013 Business Meeting & Event Planning (Elective) - APAQM Learn the steps to plan a successful event, regardless of size. Discover tools (checklists, timelines, etc.) to use for various types of events and meetings. Identify external sources and services and learn how technology is used in event & meeting planning.   21-Jan-2013 Business Writing Basics - CWC Would you like to improve your basic writing skills and brush up on grammar, punctuation, and spelling in an informal and supportive learning environment? Then participate in this session facilitated by Queen's writing centre staff.   20-Feb-2013 Business Writing Essentials (Core) - APAQM Enhance your written communication skills. Learn techniques for structuring and formatting effective business letters, reports, and proposals. Learn tools to create business documents with clarity and conciseness.   11-Jan-2013 28-May-2013 Communication: Styles & Stumbling Blocks (Core) - CWC - APAQ To work effectively with others, we must communicate in a way which promotes understanding and cooperation. Come to this workshop and gain insights into the communication process, your own communication style, and some of the barriers to successful communication.   18-Oct-2012 30-May-2013 Constructive Conflict Resolution - CWC You can be more effective in handling conflict by understanding the role of conflict in interpersonal relations and learning strategies to handle difficult behaviours and situations. This interactive workshop will focus on the nature of conflict - definition, myths and benefits; types; personal conflict styles; managing conflict assertively; and methods of conflict resolution.   04-Oct-2012 Delivering Business Presentations with Style & Confidence (Core) - APAQM Discover techniques and strategies for designing & delivering presentations and the use of instructional techniques. Participants will practice skills through a working session and mock presentations. Develop an action plan based on video tape and peer feedback. NOTE: this is a 3 part session. The first session is the workshop followed by a working session and presentation session The first offering will be held on April 17, May 1, & May 22. The second offering will be held on May 8, May 22, June 5.   17-Apr-2013 08-May-2013 Diversity at Queen's (Core) - APAQ As our campus becomes ever more international, increasing our knowledge of 'cultural competencies' will enable us to work respectfully and effectively with students and faculty from around the world. This workshop is presented in partnership with the International Centre and the Human Rights Office and includes legislation information, scenarios, and the opportunity to interact and share perspectives with international students.   15-May-2013 E-Mails @ Work (Core) - APAQ - CWC E-Mail messages are rapidly becoming a dominant form of written communication, yet few people have ever received formal training in this medium. You will learn how to master e-mail conventions such as jargon and etiquette, project a professional image, simplify your e-mail by choosing the right words and cutting 'fat', build better e-mail messages sentence by sentence, write persuasive e-mails that encourage people to act quickly, and structure your e-mail messages for impact   26-Apr-2013 Education Abroad: Opportunities and Experiences - CIP Participants will learn about the various study abroad opportunities that Queen's students have. They will learn not only what inspires a student to add an international experience to her or his degree, but also how the experience can change a student and what they can potentially bring back to campus to enhance the international/intercultural environment.   13-Feb-2013 Effective Communication: Influencing Colleagues & Supervisors (Core) - APAQM Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue, and understand your audience and tailor your communication appropriately.   14-May-2013 Effective Presentation Skills - CWC The ability to speak in front of a roomful of strangers or your peers, and present ideas and information in an engaging and interesting way, is one of the most important business skills you can acquire. Yet many people avoid making presentations because they believe they cannot overcome their nervousness or fear. This two-part program provides practical techniques for giving more effective presentations. Topics include planning and organizing your presentation, effective delivery methods, visual aids, and overcoming nervousness. You will have the opportunity to practice these skills and receive supportive feedback in a non-threatening environment. Please note this is being offered once in the fall term (Dec 4 & 18) and once in the spring (May 9 & 24).   04-Dec-2012 09-May-2013 Emotional Intelligence (Core) - APAQM Assess your own emotional intelligence quotient and learn about the four abilities of Emotional Intelligence. Discover positive techniques to build and strengthen your own and your team's emotional intelligence and learn the value of emotional intelligence to you and the organization and the skills to influence, inspire and motivate others.   21-Nov-2012 10-May-2013 Employment Equity: Moving Beyond Compliance - DIW The purpose of this introductory workshop is to create awareness of employment equity legislation and the requirements and practical application of the Employment Equity Act and Federal Contractor's Program. Key principles, concepts and the impact of building equitable, inclusive workplaces will be explored through group discussions and participant centered activities. In addition, strategies around best practice approaches for creating an inclusive workplace for members of equity seeking groups, as well as methods for measuring the success of inclusion strategies in applying this legislation will be shared.   26-Feb-2013 Expanding the Circle: Including Aboriginal Cultures in the Workplace - DIW This workshop will provide you with the information and strategies you need to build effective and positive relationships in the workplace. The workshop's focus is to create understanding, awareness, and knowledge of Aboriginal peoples that will allow you to enhance the relationship between Aboriginal and non-Aboriginal people within our community. It will highlight the benefits of workplace diversity and inclusion of Aboriginal-centric approaches in the workplace. The workshop will include information such as: terminology, stereotypes, populations, statistics, history and rights, cultural approaches, and social and workplace realities.   20-Jun-2013 Finance 101 (Elective) - APAQ This workshop will provide the basics for understanding the university's financial and procedural policies in relation to processing deposits, invoice payments, reimbursements, and travel expenses. The presentation includes discussion on internal policies and controls, an overview of the People Soft chart of accounts, forms, month-end and fiscal year-end schedules, key links on the Financial Services' website and where to turn for ongoing support and training.   07-Nov-2012 Finance 201 (Core) - APAQM This module is designed for anyone who wants to obtain a more comprehensive understanding of how information flows from a department, to a statement of operations, and finally to the financial statement of Queen's University. In this session you will learn what happens "behind the scenes" when financial transactions occur. For example, what happens when you send that cheque requisition form to Financial Services? We will take you through the process, tell you where things sometimes get delayed, and provide information on why the information we require matters. From there, participants will receive a tour of the Queen’s Financial Statements, and learn how their departmental results fit into the information reviewed and approved by the Audit Committee and the Board annually.   05-Feb-2013 Global Opportunities (Core) - APAQM Increase your awareness of our obligations and responsibilities as a diverse environment, both within Queens and the Kingston community. Learn about Queens strategic plan and the Principal's Third Juncture document and how global opportunities are essential to this vision. Learn about Queen's current demographics and what this diversity means and why it is important for administrative staff to know. Discover the opportunities & resources on campus and off campus.   17-Apr-2013 Helping People Work More Effectively in Teams (Elective) - APAQM Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams. Utilize the Team Dimensions Profile and its unique Z Process to help you meet the team challenge. It's a proven way to clarify roles, simplify processes, and maximize individual contributions for total team results.   12-Dec-2012 24-Apr-2013 How to Give and Receive Constructive Feedback (Elective) - APAQM There is nothing more potentially helpful to professional growth and development in any field than constructive criticism. However, criticism, even if well-intentioned, is often far from perfect and not always particularly rational, fair or constructive. Indeed, one of the most difficult, yet never-ending and crucial tasks facing all employees at every level of an organization is giving feedback, especially critical feedback. This workshop will provide participants with concrete strategies, steps, insights and tips for delivering valid and constructive, positive as well as critical feedback. Additionally, the workshop covers how to receive feedback. This session will provide you with concrete strategies, steps, insights and tips for getting the most out of valid and constructive feedback, how to evaluate your own work and how to prevent problematic feedback from being taken too personally. This workshop is a great opportunity to develop a key set of skills that every member of an organization can use and should have in their professional tool box.   28-Sep-2012 How to Plan an Event on Campus Queen’s Event Services offers a full spectrum of professional event management services on campus. This workshop will provide participants with knowledge of available campus services and practical advice and tips from the experts at Queen's Event Services on how to successfully plan your events.   27-Feb-2013 Human Rights, Queen's and You - DIW The term "human rights" can mean many different things to different people. Often when people think of "human rights", faraway struggles for freedom from state persecution are the images that come to mind. Yet, human rights are as much an issue for people here as they are for people around the globe. What are our human rights? Where do they come from? How do they relate to our everyday lives and, more specifically, to the Queen's workplace? This full day interactive session will trace the origins of our contemporary human rights system, explore what Queen's policies say about human rights in the workplace, review basic principles of workplace fairness and respect, generate and share approaches to addressing human rights issues in the workplace.   14-Jan-2013 Interviews: Mastering the Technique Do you know how to prepare for an interview? Do you want to feel more in control during interviews? The ability to shine in an interview requires many skills that need to be learned as well as practiced to become proficient. As an essential component of the recruitment process, mastering the interview can increase your chances of getting that dream job! In this workshop we will cover the following topics; how to prepare for an interview, the different ways interviews can be structured, how to answer those difficult questions, and what an employer can and can’t ask you. We will also give you an opportunity to practice interview questions in a supportive environment.   20-Nov-2012 Introduction to USW, Local 2010 Collective Agreement This session conducted by the Employee and Labour Relations Unit will introduce managers of USW, Local 2010 bargaining unit employees to the Collective Agreement that will govern the terms and condition of employment for most General Support Staff (grades 2-9). These introductory sessions are a requirement for all non-USW managers of USW, Local 2010 bargaining unit employees.   10-Oct-2012 11-Oct-2012 Introduction to USW, Local 2010-01 Collective Agreement for Academic Assistants This session, conducted by the Employee and Labour Relations Unit and the Faculty Relations Unit, will introduce those managers and administrators responsible for USW, Local 2010-01 bargaining unit members to the Collective Agreement that governs the terms and condition of employment for most Academic Assistants. These introductory sessions are a requirement for all managers and administrators of USW, Local 2010-01 bargaining unit employees.   05-Nov-2012 05-Nov-2012 It's About Time (Core) - APAQ Time management is a process of constantly asking what is more important and arranging priorities to reflect each choice. In this workshop, you will increase your awareness of your attitude toward time, learn several time management tips, discover some techniques to avoid procrastinating, and learn how to set goals and develop action plans.   06-Dec-2012 Learning to Listen - CWC Improving listening skills can benefit all of us, both in our personal and professional lives. What are your strengths? Where do you need to 'grow' in terms of your listening skills? Find out at this workshop, which focuses on listening skills rather than listening styles.   19-Dec-2012 12-Feb-2013 Lunch & Learn: Ask a Dietition Are you getting all the nutrients, vitamins and minerals each day? Calcium for women, what are the facts? Eating for two – baby and you? Vegetarian, diet can it be balanced? Bring your questions and ask a registered dietician! You will also be provided with great cookbook ideas and information you can take with you!   25-Mar-2013 Lunch & Learn: Caring for the Aging With an aging population, elder care responsibilities are now becoming a reality for an increasing number of Canadians. This multifaceted role is quite different from any other, and many individuals find it very challenging to investigate and learn abut the critical issues they will face as caregivers for older loved ones. Being an informed caregiver, however, will enhance one's decision-making ability and will increase one's likelihood of experiencing caregiving as a positive and rewarding role.   11-Mar-2013 Lunch & Learn: Creating Balance in your Life In today's environment of competing demands, relentless commitments and a consistent feeling of time shortage, balance often does not come easily or naturally. A conscious effort, deep commitment and clear priorities are required to create and protect one's sense of balance.   10-Jan-2013 Lunch & Learn: Financial Tips Looking for advice on managing your money? Looking for effective ways to manage your credit card debt? This session will give you some tips on managing your money for today and saving for tomorrow.   25-Feb-2013 Lunch & Learn: Getting Restful Sleep Sleep is critical for maximum productivity. It increases our ability to concentrate and focus, allows us to approach challenges with a more positive attitude and can have positive effects on our memory and health. Participants will learn about circadian rhythms and the impact disrupting these key biological processes can have on one's day-to-day activities and work. This seminar will also describe sleep's vital role in maintaining health along with valuable and practical tips and strategies that participants can apply to get quality, restful sleep and stay alert.   04-Feb-2013 Lunch & Learn: Healthy BBQ Hamburgers and Hot dogs are not the only thing you can cook on a Bar-b-que. Try Grill vegetables, roast, drunken chicken and more. Learn some easy, flavourful healthy recipes that you can cook on the Bar-b-que. BBQ season has arrived so spark up the BBQ and get cooking healthy!   27-May-2013 Lunch & Learn: Nutrition 101 With so much information about eating and food out there, it is nice to have a 101 on good nutrition. Thomasina will provide you with insight towards easy, affordable food choices for balanced meals, mouth-watering recipes and tips on eat this, not that that will fill you up and keep you happy.   26-Nov-2012 Lunch & Learn: Retirement Planning You have a vision for your retirement. But do you know how much your retirement pay cheque will be? OR how much you will need? OR how to ensure your retirement income will last for all your retirement years? Presented by a certified financial planner.   19-Nov-2012 Lunch & Learn: Stress Busters & Relaxation-Finding your off Switch Each day we all have to deal with stress from work, family, relationships, and just plain life! Let Kirsteen walk you through some yoga postures, breathing and meditation techniques that will help you release stress from mind and body, and create calm and concentration. Feel the difference even a short relaxation can make to your day! Bring your own mat, or mats provided.   17-Dec-2012 Lunch & Learn: Take your fitness outside Who says you have to work-out in a gym! Learn some easy, fun and enjoyable exercises that you can do outside. No equipment required, just the willingness to get outside and get fit!   24-Jun-2013 Lunch & Learn: Understanding Depressive Illness Individuals suffering from depression often feel distant from friends and loved ones and can find it difficult to perform to their maximum productivity in the workplace. They can often have high rates of absenteeism or be unfocused. In fact, depression is a leading factor contributing to disability claims. This situation is exacerbated by the stigma that still exists around depression and the reluctance to discuss it openly at home or at work. The facilitator will encourage participants to shatter popular myths and misconceptions about depression and to increase their understanding of the causes, triggers, and symptoms of depressive illness. The seminar will also explore ways in which depression can be successfully treated.   03-Dec-2012 Lunch & Learn: Wellness & You-Lifestyle choices that make a difference The lifestyle choices we make effect who and how we feel. Let Candis show you some simple options with exercise, food, family and day to day decisions that are easy and fun to incorporate into your life.   29-Oct-2012 Lunch & Learn: Yoga for Low Back Pain Lower back pain: most people suffer it at some point. If you are looking for ways to reduce and prevent lower back pain, Kirsteen can help you with some simple yoga postures that work to alleviate and strengthen your back. Bring your own mat, or mats provided.   17-Sep-2012 Lunch Time Learning Session: Discipline and Discharge This session is designed to assist managers and supervisors of unionized employees in the interpretation and application of collective agreement provisions and applicable university policies on discipline and discharge.   03-Dec-2012 Lunch Time Learning Session: Medical Appointments/Compassionate Leave/Sick Leave This session is designed to assist managers and supervisors of unionized employees in the interpretation and application of collective agreement provisions and applicable university policies on sick leave, compassionate leave and medical appointments.   07-Nov-2012 21-Nov-2012 Lunch Time Learning Session: Performance Management As a manager/ supervisor of union or non-union employees, there will be times when your direct reports have engaged in work performance that is below an articulated and acceptable level. Those situations will be addressed through Performance Management. This session is designed to assist managers/ supervisors in understanding what performance management is and introduce them to tools for effecting timely and proper performance management.   06-Mar-2013 20-Mar-2013 Lunch Time Learning Session: Principles of Informal Workplace Inquiries As a manager/supervisor of union or non-union employees, you may become aware of situations/facts that, if accurate, may amount to workplace misconduct, breach of policy or the law (such as, occupational health and safety legislation or the Human Rights Code). An informal inquiry is often required to determine whether further action and/or a more formal inquiry is necessary. This session is designed to assist managers and supervisors to identify those situations where further inquiry is necessary and will introduce them to the tools for conducting those inquiries.   not offered this term Lunch Time Learning Session: Sick Leave and Accommodation This session is designed to assist managers and supervisors in the interpretation and application of collective agreement provisions and applicable university policies on sick leave, physician’s notes and accommodation.   16-Jan-2013 Managing Change (Core) - APAQ This workshop will help you recognize the impact of change on yourself and others. You will learn about the stages of change, the physical and psychological effects of change, and some strategies for dealing with change to ensure a successful transition to the new reality.   04-Jun-2013 Managing the Risks in International Education - CIP Participants will gain an understanding of the basic principles of risk management, including risk and responsibility and liability issues for outbound students and health and safety issues for incoming students. They will be introduced to the various risk management concepts which can be applied to Queen's programs and activities.   25-Apr-2013 Mental Health First Aid The purpose of Mental Health First Aid (MHFA) is to teach participants how best to assist someone showing signs of a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. The MHFA Canada program aims to improve mental health literacy, and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague.   not offered this term Mental Health Issues: International Students at Queen's and Queen's Students Abr - CIP Participants will gain an understanding of mental health concerns that students on study-abroad programs or international students on campus might experience. The session will also provide information and some basic skills to help participants recognize the signs of mental health issues and respond in an appropriate manner so that students receive the help they need when they need it.   08-Nov-2012 New Staff Orientation The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, Resarch Grant and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.   26-Sep-2012 30-Oct-2012 27-Nov-2012 30-Jan-2013 20-Feb-2013 27-Mar-2013 30-Apr-2013 28-May-2013 26-Jun-2013 Organize your office so it works for you (Elective) - APAQ Is your office environment hindering your productivity and effectiveness? Are you trying to conform to other people's organizing styles? Do you know which organizing strategies work best for you? Attend this workshop to learn about organizing styles and discover strategies to help you get there. Taking the time to change your desk so it works for you can supercharge your productivity and effectiveness!   30-Oct-2012 Personality Dimensions® Personality Dimensions® - a new and exciting way of understanding ourselves and others. Personality Dimensions is a temperament instrument that was developed in Canada and is backed by empirically sound research. The workshop is highly interactive and fun! As a participant in this workshop, you will gain a deeper understanding of challenges and conflicts in your life, as well as an appreciation of the different preferences of other personality types. This deeper understanding will help you to value yourself and others, to gain new respect for differences, and to seek practical ways for improving interpersonal relations. Personality Dimensions® is a registered trademark of Career/Life Skills Resources Inc. used under license by Shannon Hill.   14-Dec-2012 08-Mar-2013 Personality Type (MBTI) in Career Decision Making No matter what work you do, your personality influences your success, satisfaction and comfort on the job. The Myers-Briggs Type Indicator (MBTI) is one of the most valued assessment tools in the workplace today. Using the MBTI, you'll learn what's important in making your personality work for you in your career. Learn about yourself and better understand those who differ from you. MBTI requires an inventory that must be completed and submitted 1 week before the workshop.   18-Jun-2013 PREPARE This training is designed for front-line staff who may encounter hostile or aggressive customers in the course of their duties. Designed to teach Participants to: recognize early warning signs of anger or hostility, effectively utilize personal space, body language and paraverbal communication to relieve tension and defuse hostility, employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially dangerous, maintain on objective and professional attitude when responding to an agitated individual, invoke four priorities essential to your organization's Violence Response Procedures, effectively debrief once Tension Reduction occurs   13-Feb-2013 Principles of Project Management (Core) - APAQ This workshop will focus on the technical and people factors which influence project success. You will learn how to plan projects, monitor progress and achieve desired results using tools and techniques to develop task lists, resource requirements and realistic project schedules. In addition, there will be a discussion on some of the people issues such as gaining cooperation and commitment, and leading effective project meetings. This is an interactive, hands-on workshop which includes small group activities and case studies.   09-Nov-2012 Purchasing in the Public Sector (Elective) - APAQ Learn the new rules for purchasing in the Ontario public sector. Did you know the Broader Public Sector Procurement Directive became effective on 1st April 2011? The Directive sets the legal rules for purchasing activities within the University, sets thresholds for tendering and has 25 mandatory requirements. Compliance is a necessity so knowledge of the new rules is essential. This session will be facilitated by Strategic Procurement Services and will provide you with the knowledge required to perform your regular purchasing tasks.   07-Feb-2013 Report Writing Fundamentals - CWC This workshop will cover the six steps for effective report writing, brainstorming techniques to speed up the writing process and tips for organizing your report.   26-Apr-2013 Sexual and Gender Violence and Harrassment in the Workplace Like any other workplace in Ontario, Queens University has legal obligations to address issues of sexual harassment and violence in the workplace. This important session will provide participants with a clear understanding of the definition of sexual harassment along with examples of how it may occur within a workplace context. Through a stop action role play and case scenarios participants will have the opportunity to: practice first-response skills, learn strategies for making appropriate referrals to people experiencing sexual harassment or violence in the workplace, and learn how to initiate appropriate resolution processes to incidents of sexual violence. This session will be equally valuable for both employees and supervisors given our shared responsibilities to address harassment in the workplace.   09-May-2013 Social Media (Elective) - APAQM Learn what social media really is and what is isn’t. Topics to include: the history and potential future of social media, the scope and uses of social media, how to use it appropriately and get the best benefit from it, getting buy-in from supervisors and users, and how to identify your audience   22-Apr-2013 Staff Appreciation Day 2012 We are pleased to present our keynote speaker for 2012, Ron Tite, recently named one of the "Top 10 Creative Canadians" by Marketing Magazine. The founder and CEO of The Tite Group, Ron is in demand as a corporate host and speaker on a variety of topics including the importance of creativity, personal branding, social media, corporate storytelling, and innovation. Funny, relevant, engaging, and interactive, Ron exceeds expectations every time he takes the stage. Ron's presentation is called Everyone is a Comedian - or at least they should be.   05-Dec-2012 Steps to Wellness: Queen's Walking Club Join us each week for 45 minutes of outdoor activity. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Tuesdays and Thursdays from 12:05 to 12:50. The program will be customized based on your needs and possible activities may include stretching, fitness tips, and walking along a variety of routes around campus and the waterfront. The program is being offered at no cost for Queen’s employees. The first session will be an indoor planning session. It will be held Thursday Sept 20 at the Mac Corry lecture hall (B176) starting at noon.   20-Sep-2012 Strategic Thinking (Core) - APAQM In this workshop learn about the theory and techniques (conceptualizing, planning) of strategic thinking. This skill can help you maintain the momentum needed to successfully achieve strategic change, link vision and concepts to the desired outcome, and identify and influence decision-makers.   28-Mar-2013 Take a Minute! The Minute Taker's Workshop (Elective) - APAQ This workshop is designed to help all people who are involved in the minute-taking process, either on an occasional or regular basis, become more confident in their recording skills. It provides techniques and examples to enable minute takers to produce concise, accurate minutes in a timely manner for both formal and informal meetings.   22-Feb-2013 The 'International Experience' at Home - CIP The environment at Queen's becomes richer with every student who leaves their home country to join our community, and with every Queen's student who extends their education beyond our borders. This session will help participants understand how Queens is working toward the internationalization of the broader learning environment for domestic students as well as the integration of international students into the campus and community.   10-Oct-2012 The Essentials of Sexual and Gender Diversity in the Workplace and Beyond - DIW This course is an overview of both the legal obligations of employers with regard to LGBTQ employees and the business case for inclusion of sexual and gender diversity. It will examine the impact in the workplace of "coming out" and of "transitioning", look at barriers to inclusion, and offer ideas about how the workplace can become more inclusive.   23-May-2013 The File Cabinet in your Computer (Elective) - APAQ Become more efficient with your time through the use of an electronic file management system. Participants will learn how to organize, store, and name files in a consistent way. Topics will include the various types of storage media, finding your way around, creating folders, naming conventions, renaming, searching, moving & deleting, copy vs. paste. Participants will have an opportunity to apply their new skills using a case study.   20-Nov-2012 13-Jun-2013 The International Student Experience - CIP Participants will be introduced to the experiences of international students studying at Queens. They will gain an understanding of the demographic of the international student body and have the opportunity to interact with students directly. Participants will gain insight into aspects of the academic, administrative, and social experiences of the students.   07-Mar-2013 Yoga - Lunch Time Chair Series Crave yoga's benefits - but short on time? Why not fit in a yoga class on your lunch hour! Chair yoga meets you right where you are, in your work clothes. Yoga in the chair takes you through a series of stretches, thus easing the tension in hands, neck, shoulders, back, hips, legs and feet, followed by yogic breathing and relaxation techniques to calm the mind. You will leave class feeling relaxed and rejuvenated. This is an all level class suitable for everyone. NOTE: There is a fee for each series. Each 10 week series costs $25.00. Please bring payment with you to the first class.   25-Sep-2012 28-Sep-2012 15-Jan-2013 18-Jan-2013 Yoga for Managing Stress This lunchtime class will help you find your own off switch to escape the pressures of the day! Learn how to calm and prevent stress while improving your quality of life, and your overall health. You will practice gentle yoga postures and breathing exercises you can bring into your daily life to help you relax anywhere, anytime. Mats are provided. No Yoga experience needed. Tuesdays 12:05 to 12:55pm Sept 25 & 27 (10 weeks)& Jan 15 & 17 (12 weeks) Kingston Hall in The Red Room (Room 211) There is a fee of $25.00 for each series.Instructor: Kirsteen MacLeod   25-Sep-2012 27-Sep-2012 15-Jan-2013 17-Jan-2013 Yoga for Relaxation - West Campus Lunch-time yoga held for staff by a certified instructor. The classes will be held once a week on Wednesdays and will run for 10 weeks, starting January 23 and ending March 27. The cost for the 10 weeks is $25.   23-Jan-2013