Queen's University

Human Resources

Human Resources

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Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June (not offered in December). Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • New Certificate Program: Queen’s Volunteer Engagement Certificate
  • Aboriginal Teachings Lunch & Learn Sessions
  • Pre-Retirement Series designed to encourage Queen’s employees to begin planning earlier in their lives so that they can live the way they want to when they retire
  • New wellness sessions including Barre Pilates and Yoga for Managing Stress
  • Meetings that Matter workshop designed to help leaders run productive and efficient meetings, and achieve real results
  • Working with People on Projects workshop from Lynda Pinnington to help teams successfully navigate shared projects

If you have any questions or would like to discuss an idea for a new workshop send Organizational Development & Learning an email. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs.

Wellness Programs

In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.


C E R T I F I C A T E   P R O G R A M S
Certificate Details   Sign-Up
Administrative Professionals @ Queen's Master Certificate -APAQM

This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole.

There are 10 workshop in this certificate. You are required to take the 8 core workshops and 2 of the 5 electives.
  register
Administrative Professionals at Queen's -APAQ

Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's.

There are 10 workshops in this certificate. You are required to take the 8 core workshops plus 2 of the 5 electives.

If you registered for APAQ before the revisions, you can receive credit for workshops attended before the changes.
  register
Certificate in International Perspectives -CIP

The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate program and take part in the various sessions. The main objective of the certificate is to give participants a well-rounded and deep understanding of the various international activities that shape the international environment of an institution such as Queen's. Participants will also gain knowledge and skills that will help them achieve success as they work in the increasingly international / intercultural environment of the university. The skills and knowledge attained will promote participants' personal development, and increase their ability to function more effectively on an institutional level.
  register
Certificate in Workplace Communications -CWC

The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication techniques. This certificate program will enable employees to improve their written, verbal, non-verbal and interpersonal communication at work. There are 9 required workshops in this certificate.
  register
From Diversity to Inclusion in the Workplace -DIW

Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 online courses that seeks to engage Queen's staff and faculty in conversation, discovery, and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus. Core Courses: 1)Accommodation: Disability, Faith, Gender & More; 2)Building Inclusive & Accessible Workplaces; 3)Employment Equity: Moving Beyond Compliance; 4)Expanding the Circle: Including Aboriginal Cultures in the Workplace; 5)Human Rights, Queen's & You; 6)The Essentials of Sexual & Gender Diversity in the Workplace.
  register
Queen's Volunteer Engagement Certificate -QVEC

Do you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen's certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen's faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context. Course highlights include: developing position descriptions & setting up a framework for engaging volunteers; Queen's specific recruitment tools and techniques; strategies for effective orientation and on-boarding; developing meaningful recognition programs; and risk management tools, resources and supports. This learning opportunity is presented by Queen's Alumni Relations, in partnership with Human Resources. This certification program consists of 4 in-class modules, and one self-directed session. For more information please copy the following link into your browser: http://queensu.ca/qvec
  register

L E A R N I N G   C A T A L O G U E
Workshop Details     Offered
Anti-Oppression in the Workplace (Elective) - DIW

Equity seeking groups in Canada have long experienced various forms of oppression. Some oppressions, like physical brutality, may be direct and easily observable. Others are less easy to detect but nevertheless have a great impact on peoples feelings of dignity, welcome and value. Each of us has a positive role to play in creating communities and workplaces that are anti-oppressive for all people, but particularly those most affected by inequity. At the end of this session, participants will be able to define oppression as it relates to equity seeking groups in Canada, identify various forms of oppression and the ways in which they are sustained by institutional, political, economic, cultural and other power structures, identify everyday ways in which non-target group members experience advantages as a result of continued oppressions, and develop strategies for ongoing reflection on, and practice of, anti-oppression in the workplace, in service delivery, and in our interpersonal relationships.
  20-Jan-2016
ARC: Barre Pilates (Winter)

This unique workout integrates elements of dance, pilates, yoga, cardio and strength training. Sculpt and tone while improving balance and flexibility with unique exercises using the ballet barre, small balls, hand weights and foam rollers in this dynamic, high energy class. It is suitable for all levels, including those with no dance background. NOTE: The 12 week series cost $40. Payment must be received before classes start. Please make payment at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa. Classes run Fridays from Jan 15 to Apr. 8, 2016. (No class Mar 25)
  15-Jan-2016
ARC: Gentle Yoga (Winter)

Crave yoga's benefits - but short on time? Why not fit in a yoga class on your lunch hour! This class is based in Hatha yoga and focuses on proper alignment, breathe connection and focus with mindfulness. This class will help reduce stress, increase energy, stretch and strengthen the muscles, ease the tension in hands, neck, shoulders, back, hips, legs and encourage you to breathe more freely and fully. You will leave class feeling relaxed and rejuvenated. This is an all level class suitable for everyone. NOTE: There is a fee of $40 for the 12 classes. Payment must be made before classes begin. Please make payment at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa. Winter sessions run Tuesdays from Jan 12 to Mar 29, 2016
  12-Jan-2016
ARC: Mat Pilates (Winter)

This class emphasizes precise movements to activate, isolate, and stabilize core muscles. This class is great for improving posture, flexibility, balance and strength. Help you stay strong throughout your workweek. This class is a mixture of beginner and intermediate exercises and options will be given for all levels. NOTE: The 12 week series cost $40. Payment must be received before classes start. Please make payment at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa. Winter classes run Jan. 11 to Apr. 4, 2016. (No class Feb. 15)
  11-Jan-2016
ARC: Restorative Pilates for the Workplace (Winter)

Learn the basic principles of Pilates and how to incorporate them into your workday for lasting benefit. This class will help to develop a stronger core, improve pelvic and spinal alignment, provide relief from repetitive strain injuries and muscle tension, increase circulation, stretch and lengthen the muscles that grow tight with sitting for long periods and develop proper breathing patterns. Take a restorative break from your workday and enjoy the benefits of mindful movement that will result in increased focus and concentration as you head back to your workplace. This class is great for improving posture, flexibility, balance and strength. Help you stay strong throughout your workweek. This class is a mixture of beginner and intermediate exercises and options will be given for all levels. NOTE: The 8 week series cost $35. Payment must be received before classes start. Please make payment at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa. Winter session runs Wednesdays from Jan 13 to Mar 2, 2016.
  13-Jan-2016
ARC: West Campus Training Club

Join us once each week for 45 minutes of full-body strengthening and toning. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Wednesdays from 12:05 to 12:50 for 10 weeks. This circuit style workout works your entire body. Every class will help increase energy, build muscle tone & burn fat! The program is being offered for FREE for Queen's employees. Club runs Wednesdays from Jan 13 to Mar 30 2016. Meet at the Duncan McArthur Gym.
  16-Sep-2015
13-Jan-2016
ARC: Yoga for Managing Stress (Winter)

This lunchtime class will help you find your own off switch to escape the pressures of the day! Learn how to produce calm and prevent stress while improving your quality of life, and your overall health. You will practice gentle yoga postures and breathing exercises you can bring into your daily life to help you relax anywhere, anytime. Bring your own mat. No Yoga experience needed. NOTE: The 12 week series cost $40. Payment must be received before classes start. Please make payment at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa. Winter session runs Thursdays from Jan 14 to Mar 31, 2016
  14-Jan-2016
Diversity at Queen's (Core) - APAQ

As our campus becomes ever more international, increasing our knowledge of 'cultural competencies' will enable us to work respectfully and effectively with students and faculty from around the world. This workshop is presented in partnership with the International Centre and the Human Rights Office and includes legislation information, scenarios, and the opportunity to interact and share perspectives with international students.
  21-Jan-2016
Education Abroad: Opportunities and Experiences - CIP

Participants will learn about the various study abroad opportunities that Queen's students have. They will learn not only what inspires a student to add an international experience to her or his degree, but also how the experience can change a student and what they can potentially bring back to campus to enhance the international/intercultural environment.
  11-Jan-2016
Effective Communication: Influencing Colleagues & Supervisors (Core) - APAQM

Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue, and understand your audience and tailor your communication appropriately.
  19-Jan-2016
Effective Presentation Skills (Core) (Two-Part Workshop) - CWC

The ability to speak in front of a roomful of strangers or your peers, and present ideas and information in an engaging and interesting way, is one of the most important business skills you can acquire. Yet many people avoid making presentations because they believe they cannot overcome their nervousness or fear. This two-part program provides practical techniques for giving more effective presentations. Topics include planning and organizing your presentation, effective delivery methods, visual aids, and overcoming nervousness. You will have the opportunity to practice these skills and receive supportive feedback in a non-threatening environment. Fall Term: Part 1 Oct 8, 2015; Part II Oct 29, 2015. Winter Term: Part I Jan 14, 2016; Part II Jan 29, 2016.
  14-Jan-2016
Finance 101: Your Introduction to Financial Services (Elective) - APAQ

Get started and get connected! If you are new to your administrative role, your orientation starts here. Meet the team and learn what core activities and services we provide. Get core information relating to the University general ledger structure and fiscal year. Learn how important timelines and cut-off dates can assist you in your planning. Get the facts on approvals, signing authority, policies and procedures. Receive a Quick Guide to assist you with knowing where to turn when you need help.
  12-Jan-2016
HR - Recruitment Boot Camp: Setting the Stage for Success!

Recruitment Boot Camp, designed for hiring managers, provides the framework for the acquisition of talent into the University and sets the stage for a proficient, consistent approach to hiring in our environment. This program explores the multi-step decision processes that occur when bringing individuals into the University through the three stages of acquiring talent: Recruitment, Interviewing, and Selection. Benefits include: improve your overall employee selection approach, practice behavioural based interviewing techniques, develop skills as an interviewer, learn how to ask competency based questions, avoid interviewer biases and errors and practice the art of note taking.
  not offered this term
New Staff Orientation

The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, ONA, OPSEU, Research Grants and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.
  30-Sep-2015
28-Oct-2015
25-Nov-2015
27-Jan-2016
24-Feb-2016
30-Mar-2016
27-Apr-2016
25-May-2016
29-Jun-2016
QVEC Module: Setting Volunteers up for Success - Orientation & Training - QVEC

Learn how Alumni Relations & Annual Giving has developed a comprehensive orientation strategy for close to 300 student volunteers each year to prepare them for Homecoming weekend. Templates and tools will help you create a consistent and standardized orientation program. This is Module Three of the Queen's Volunteer Engagement Certificate.
  21-Jan-2016