Queen's University

Human Resources

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Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June (not offered in December). Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • New Certificate Program: Queen’s Volunteer Engagement Certificate
  • Aboriginal Teachings Lunch & Learn Sessions
  • Pre-Retirement Series designed to encourage Queen’s employees to begin planning earlier in their lives so that they can live the way they want to when they retire
  • New wellness sessions including Barre Pilates and Yoga for Managing Stress
  • Meetings that Matter workshop designed to help leaders run productive and efficient meetings, and achieve real results
  • Working with People on Projects workshop from Lynda Pinnington to help teams successfully navigate shared projects

If you have any questions or would like to discuss an idea for a new workshop send Organizational Development & Learning an email. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs.

Wellness Programs

In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

C E R T I F I C A T E   P R O G R A M S
Certificate Details   Sign-Up
Administrative Professionals @ Queen's Master Certificate -APAQM

This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole.

There are 10 workshop in this certificate. You are required to take the 8 core workshops and 2 of the 5 electives.
Administrative Professionals at Queen's -APAQ

Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's.

There are 10 workshops in this certificate. You are required to take the 8 core workshops plus 2 of the 5 electives.

If you registered for APAQ before the revisions, you can receive credit for workshops attended before the changes.
Certificate in International Perspectives -CIP

The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate program and take part in the various sessions. The main objective of the certificate is to give participants a well-rounded and deep understanding of the various international activities that shape the international environment of an institution such as Queen's. Participants will also gain knowledge and skills that will help them achieve success as they work in the increasingly international / intercultural environment of the university. The skills and knowledge attained will promote participants' personal development, and increase their ability to function more effectively on an institutional level.
Certificate in Workplace Communications -CWC

The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication techniques. This certificate program will enable employees to improve their written, verbal, non-verbal and interpersonal communication at work. There are 9 required workshops in this certificate.
From Diversity to Inclusion in the Workplace -DIW

Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 online courses that seeks to engage Queen's staff and faculty in conversation, discovery, and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus. Core Courses: 1)Accommodation: Disability, Faith, Gender & More; 2)Building Inclusive & Accessible Workplaces; 3)Employment Equity: Moving Beyond Compliance; 4)Expanding the Circle: Including Aboriginal Cultures in the Workplace; 5)Human Rights, Queen's & You; 6)The Essentials of Sexual & Gender Diversity in the Workplace.
Queen's Volunteer Engagement Certificate -QVEC

Do you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen's certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen's faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context. Course highlights include: developing position descriptions & setting up a framework for engaging volunteers; Queen's specific recruitment tools and techniques; strategies for effective orientation and on-boarding; developing meaningful recognition programs; and risk management tools, resources and supports. This learning opportunity is presented by Queen's Alumni Relations, in partnership with Human Resources. This certification program consists of 4 in-class modules, and one self-directed session. For more information please copy the following link into your browser: http://queensu.ca/qvec

L E A R N I N G   C A T A L O G U E
Workshop Details     Offered
Aboriginal Teachings: Sacredness of Land

An Indigenous perspective regarding the relationship between people and land. Why is the land so important to Indigenous peoples? Learn about Indigenous Creation stories and worldviews, as well as the interconnectedness that is sacred and important to Indigenous people. This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch).
Anti-Oppression in the Workplace (Elective) - DIW

Equity seeking groups in Canada have long experienced various forms of oppression. Some oppressions, like physical brutality, may be direct and easily observable. Others are less easy to detect but nevertheless have a great impact on a person's feelings of dignity, welcome and value. Each of us has a positive role to play in creating communities and workplaces that are anti-oppressive for all people, but particularly those most affected by inequity. At the end of this session, participants will be able to define oppression as it relates to equity seeking groups in Canada, identify various forms of oppression and the ways in which they are sustained by institutional, political, economic, cultural and other power structures. Participants will also be able to identify everyday ways in which non-target group members experience advantages as a result of continued oppressions, and develop strategies for ongoing reflection on, and practice of, anti-oppression in the workplace. These strategies can be applied in service delivery, and in our interpersonal relationships in the workplace and beyond.
Diversity at Queen's (Core) - APAQ

As our campus becomes ever more international, increasing our knowledge of 'cultural competencies' will enable us to work respectfully and effectively with students and faculty from around the world. This workshop is presented in partnership with the International Centre and the Human Rights Office and includes legislation information, scenarios, and the opportunity to interact and share perspectives with international students.
Effective Communication: Influencing Colleagues & Supervisors (Core) - APAQM

Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue. Participants will also learn to understand their audience and tailor communication appropriately. By consistently utilizing these approaches, individuals can learn to be more effective and persuasive communicators in the workplace.
Effective Presentation Skills (Core) (Two-Part Workshop) - CWC

The ability to speak in front of a roomful of strangers or your peers, and present ideas and information in an engaging and interesting way, is one of the most important business skills you can acquire. Yet many people avoid making presentations because they believe they cannot overcome their nervousness or fear. This two-part program provides practical techniques for giving more effective presentations. Topics include planning and organizing your presentation, effective delivery methods, visual aids, and overcoming nervousness. You will have the opportunity to practice these skills and receive supportive feedback in a non-threatening environment. Participants must attend both sessions.
Estate Planning with Susan Creasy Part Two

This workshop builds on Susan's previous workshop on Estate Planning, exploring ways to ensure you control and properly manage your assets, navigate Ontario's probate processes, and understand the changing role of executors. Finally, the workshop will explore how recent changes in the 2016 Federal budget will impact your estate planning. This is the second (and final) part of the series.
Finance 101: Your Introduction to Financial Services (Elective) - APAQ

Get started and get connected! If you are new to your administrative role, your orientation starts here. Meet the team and learn what core activities and services we provide. Get core information relating to the University general ledger structure and fiscal year. Learn how important timelines and cut-off dates can assist you in your planning. Get the facts on approvals, signing authority, policies and procedures. Receive a Quick Guide to assist you with knowing where to turn when you need help.
Lunch & Learn: Understanding Your Pension Statement

Bring your pension statement and review the key sections with Queens pension specialist, Bob Weisnagel. He will explain annual contributions, early and normal retirement projections, biographical data, and then open it up for Q&A.
PERMA: A Model of Psychological & Social Well-being

Positive psychology is the study of flourishing - those things that allow us to create more meaningful, fulfilling and satisfying lives for ourselves. PERMA is a framework that enables us to flourish and thrive. In this workshop, you will learn the fundamentals of Dr. Martin Seligman's PERMA model, as well as practical tools to apply each pillar of the model in your personal and professional lives. These five pillars can help you to reach a life of fulfillment, happiness and meaning.
QVEC Module Three: Setting Volunteers up for Success - Orientation & Training - QVEC

Alumni Relations & Annual Giving has developed a comprehensive orientation strategy for close to 300 student volunteers each year to prepare them for Homecoming weekend. Templates and tools from this strategy will be introduced to help participants create a consistent and standardized orientation program. This is Module Three of the Queen's Volunteer Engagement Certificate.
Strategic Thinking (Core) - APAQM

In this workshop learn about the theory and techniques (conceptualizing, planning) of strategic thinking. This skill can help you maintain the momentum needed to successfully achieve strategic change, link vision and concepts to the desired outcome, and identify and influence decision-makers. There is a $50 attendance fee charged to the participant's department or faculty.