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Queen's University

Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June. Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • Mental Health Awareness and Response
  • Positive Space
  • Performance Management: Manager's Session
  • Preparing for Your Annual Review: Employee Session
  • Lunch & Learn: Understanding you Pension Statement
  • Lunch & Learn: Resiliency in the Workplace

  • If you have any questions or would like to discuss an idea for a new workshop give us a call. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs. Please contact Shannon Hill, Learning and Development Specialist, at extension 74175 or email at

    Wellness Programs

    In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

    How to register

    Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

    C E R T I F I C A T E   P R O G R A M S
    Certificate Details   Sign-Up
    Administrative Professionals @ Queen's Master Certificate -APAQM

    This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole...
    Administrative Professionals at Queen's -APAQ

    Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's...
    Certificate in International Perspectives -CIP

    The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate p...
    Certificate in Workplace Communications -CWC

    The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication...
    From Diversity to Inclusion in the Workplace Certificate -DIW

    Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 onl...

    L E A R N I N G   C A T A L O G U E
    Workshop Details     Offered
    Constructive Conflict Resolution - CWC

    You can be more effective in handling conflict by understanding the role of conflict in interpersonal relations and learning strategies to handle difficult behaviours and situations. This interactive workshop will focus on the nature of conflict - definition, myths and benefits; types; personal conflict styles; managing conflict assertively; and methods of conflict resolution. Fee: $50
    Helping People Work More Effectively in Teams (Elective) - APAQM

    Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams. Utilize the Team Dimensions Profile and its unique Z Process to help you meet the team challenge. It's a proven way to clarify roles, simplify processes, and maximize individual contributions for total team results.
    How to Plan an Event on Campus

    Queens Event Services offers a full spectrum of professional event management services on campus. This workshop will provide participants with knowledge of available campus services and practical advice and tips from the experts at Queen's Event Services on how to successfully plan your events.
    Lunch & Learn: Foundations of Positive Parenting

    This practical and interactive session provides participants with the principles and tools of positive parenting focused on children's skills in social development and well-being. Participants will also get an opportunity to review and discuss strategies for bringing positive parenting into the home
    Lunchtime Learning Session: Bullying in the Workplace

    As a manager/supervisor of union or non-union employees, you may face a situation where you suspect an employee is either engaging in bullying behaviour in the workplace or is the victim of such behaviour. This session is designed to inform managers of what workplace bullying is, why it occurs, conduct and behaviours to be aware of, and the steps to take should an employee raise a complaint of workplace bullying. The Employee and Labour Relations Unit is pleased to be offering this session in collaboration with Dr. Wendy Craig from the Department of Psychology. Dr. Craig is a Professor in the Department of Psychology at Queen’s University and an international leader in research on bullying. Together with Dr. Debra Pepler, Dr. Craig is leading PREVNet (Promoting Relationships and Eliminating Violence Network), a Networks of Centres of Excellence. Drs. Craig and Pepler have worked together for 20 years addressing issues of bullying and aggression. Dr. Craig’s research program focuses on three areas: healthy relationships among children, adolescents, and adults; the risk and protective factors associated with bullying and victimization; and the development of aggression in females as demonstrated in romantic relationships. Dr. Craig has co-authored two books on Juvenile Delinquency and Social Development, as well as numerous book chapters and over 100 articles. As a Canadian representative, Dr. Craig works with the World Health Organization and UNICEF conducting research and promoting healthy relationships. In recognition of her work on bullying and victimization, Dr. Craig won an Investigator Award from the Canadian Institute of Health Research. She also received the Social Sciences and Humanities Research Council of Canada’s Impact Award, which recognizes a SSHRC-funded research for outstanding achievement in advancing research, training, or developing new partnerships. She regularly speaks to parents and educators.
    New Staff Orientation

    The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, Resarch Grant and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.
    Organize your office so it works for you (Elective) - APAQ

    Is your office environment hindering your productivity and effectiveness? Are you trying to conform to other people's organizing styles? Do you know which organizing strategies work best for you? Attend this workshop to learn about organizing styles and discover strategies to help you get there. Taking the time to change your desk so it works for you can supercharge your productivity and effectiveness!
    Performance Management: Manager's Session

    Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. The workshop objectives include understanding the Performance Management Cycle, how to plan and hold a performance review meeting, delivering reinforcing and corrective feedback, setting objectives and goals, and creating a development plan.
    Principles of Project Management (Core) - APAQ

    This workshop will focus on the technical and people factors which influence project success. You will learn how to plan projects, monitor progress and achieve desired results using tools and techniques to develop task lists, resource requirements and realistic project schedules. In addition, there will be a discussion on some of the people issues such as gaining cooperation and commitment, and leading effective project meetings. This is an interactive, hands-on workshop which includes small group activities and case studies. Fee: $50
    Socio-cultural Competency and Workplace Integration (Elective) - DIW

    Canada is a pluralistic country with increasing rates of immigration and growth in the diversity of our population. Workplaces in Canada such as Queen’s are becoming increasingly multicultural and part of this diversity comes from welcoming more newcomer/international professionals. During the process of workplace integration is the unique experience newcomers specifically have the unique challenge of adapting their communication and social skills to “the norms” of the Canadian workplace. At times, this can be a challenging learning transition. Failure for newcomer professionals to develop effective workplace integration skills in a new culture can result in: social isolation, unsuccessful employment or academic experiences, discrimination, social anxiety, and social avoidance. On the other hand, when employees who are already established in Canadian workplaces fail to recognize how their own values and practices are cultural, unspoken assumptions about cultural superiority can result in unconsciously creating and unwelcoming – even discriminatory – work environments. Each of us has been shaped by our own culture(s). Socio-cultural competence awareness can help all employees become more conscious of their own cultural frames of reference, contribute to creating a positive and supportive work environment, and ease the workplace integration transition for international professionals.
    Strategic Thinking (Core) - APAQM

    In this workshop learn about the theory and techniques (conceptualizing, planning) of strategic thinking. This skill can help you maintain the momentum needed to successfully achieve strategic change, link vision and concepts to the desired outcome, and identify and influence decision-makers.
    The International Student Experience - CIP

    Participants will be introduced to the experiences of international students studying at Queens. They will gain an understanding of the demographic of the international student body and have the opportunity to interact with students directly. Participants will gain insight into aspects of the academic, administrative, and social experiences of the students.

Queen's Human Resources
Fleming Hall, Stewart-Pollock Wing
Kingston, Ontario, Canada. K7L 3N6.
T: 613.533.2070 | F: 613.533.6196