Queen's University

Human Resources

Human Resources

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Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June (not offered in December). Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • New Certificate Program: Queen’s Volunteer Engagement Certificate
  • Aboriginal Teachings Lunch & Learn Sessions
  • Pre-Retirement Series designed to encourage Queen’s employees to begin planning earlier in their lives so that they can live the way they want to when they retire
  • New wellness sessions including Barre Pilates and Yoga for Managing Stress
  • Meetings that Matter workshop designed to help leaders run productive and efficient meetings, and achieve real results
  • Working with People on Projects workshop from Lynda Pinnington to help teams successfully navigate shared projects

If you have any questions or would like to discuss an idea for a new workshop send Organizational Development & Learning an email. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs.

Wellness Programs

In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

C E R T I F I C A T E   P R O G R A M S
Certificate Details   Sign-Up
Administrative Professionals @ Queen's Master Certificate -APAQM

This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole.

There are 10 workshop in this certificate. You are required to take the 8 core workshops and 2 of the 5 electives.
Administrative Professionals at Queen's -APAQ

Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's.

There are 10 workshops in this certificate. You are required to take the 8 core workshops plus 2 of the 5 electives.

If you registered for APAQ before the revisions, you can receive credit for workshops attended before the changes.
Certificate in International Perspectives -CIP

The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate program and take part in the various sessions. The main objective of the certificate is to give participants a well-rounded and deep understanding of the various international activities that shape the international environment of an institution such as Queen's. Participants will also gain knowledge and skills that will help them achieve success as they work in the increasingly international / intercultural environment of the university. The skills and knowledge attained will promote participants' personal development, and increase their ability to function more effectively on an institutional level.
Certificate in Workplace Communications -CWC

The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication techniques. This certificate program will enable employees to improve their written, verbal, non-verbal and interpersonal communication at work. There are 9 required workshops in this certificate.
From Diversity to Inclusion in the Workplace -DIW

Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 online courses that seeks to engage Queen's staff and faculty in conversation, discovery, and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus. Core Courses: 1)Accommodation: Disability, Faith, Gender & More; 2)Building Inclusive & Accessible Workplaces; 3)Employment Equity: Moving Beyond Compliance; 4)Expanding the Circle: Including Aboriginal Cultures in the Workplace; 5)Human Rights, Queen's & You; 6)The Essentials of Sexual & Gender Diversity in the Workplace.
Queen's Volunteer Engagement Certificate -QVEC

Do you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen's certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen's faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context. Course highlights include: developing position descriptions & setting up a framework for engaging volunteers; Queen's specific recruitment tools and techniques; strategies for effective orientation and on-boarding; developing meaningful recognition programs; and risk management tools, resources and supports. This learning opportunity is presented by Queen's Alumni Relations, in partnership with Human Resources. This certification program consists of 4 in-class modules, and one self-directed session. For more information please copy the following link into your browser: http://queensu.ca/qvec

L E A R N I N G   C A T A L O G U E
Workshop Details     Offered
Aboriginal Teachings: The Transformative Circle

Learn about the benefits of teaching and learning in a circle. Everything that exists in the world from an Indigenous perspective is round, including: the Sun, Moon, Stars, Mother Earth, the winds, and the four seasons. All move in a sacred circle. When we teach in circle we bring the sacred understanding of our ancestors into the circle with us. Learn about other types of transformative circles such as talking circle and healing circles. This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch).
Advanced Customer Service: Dealing with Difficult Situations (Core) - APAQ

Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance and refine your approach to customer service. Topics include: understanding communication essentials, the importance of knowing your own communication style, the role of perception, the power of re-framing, and defusing potentially volatile customer service situations.
Constructive Conflict Resolution - CWC

You can be more effective in handling conflict by understanding the role of conflict in interpersonal relations and learning strategies to handle difficult behaviours and situations. This interactive workshop will focus on the nature of conflict - definition, myths and benefits; types; personal conflict styles; managing conflict assertively; and methods of conflict resolution.
Creating & Sustaining Positive Work Relationships

At work, it's important that we interact with other people - colleagues, clients, supervisors, managers, students, faculty and other stakeholders. Sometimes this can be challenging, particularly when we interact with so many different personalities. Have you ever wondered how to keep these relationships solutions-focused and uplifting, while enabling everyone (including yourself) to do productive meaningful work? Positive psychology research can help. In this workshop, you'll learn tools, tips and techniques to help you stay positive when working with others, and encourage them to be more positive too.
Gaining Competence in an Intercultural Workplace - CWC - CIP - DIW

(Formerly titled An Introduction to Intercultural Communication) In this one-day workshop, participants will consider the characteristics of an intercultural workplace and some of the knowledge and skills that will help them function more effectively in it. They will be introduced to common metaphors and theoretical dimensions of culture, as well as a theory of how intercultural competence develops. They will be exposed to intercultural strategies, and learn and practice at least one skill that can help make intercultural interactions more successful. Participants will increase their awareness of the characteristics of an intercultural workplace and consider some established definitions of culture. Participants will learn about some of the theoretical dimensions of culture, including those affecting how we communicate, deal with conflict, and make decisions. Finally, the workshop will introduce the theory behind the Intercultural Development Continuum - a theoretical tool that demonstrates how individuals develop intercultural competence.
Helping People Work More Effectively in Teams (Elective) - APAQM

Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams. Utilize the Team Dimensions Profile and its unique Z Process to help you meet the team challenge. It's a proven way to clarify roles, simplify processes, and maximize individual contributions for total team results. There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.
How to Plan an Event on Campus

Queens Event Services offers a full spectrum of professional event management services on campus. This workshop will provide participants with knowledge of available campus services and practical advice and tips from the experts at Queen's Event Services on how to successfully plan your events. An essential workshop for anyone responsible for planning an event at Queen's.
Interim Workplace Harassment & Discrimination Policy Information for Managers

The Interim Workplace Harassment and Discrimination Policy came into effect on September 8, 2016. Human Resources will be holding information sessions for managers to review the Policy and Procedures, Responsibilities for Persons of Authority (managers), and answer any questions.
It's About Time (Core) - APAQ

Time management is a skill that we all need to manage our professional and personal lives. Effective time managers constantly evaluate what is more important and arranging their priorities accordingly. In this workshop, you will explore your attitude toward time, learn several time management tips, discover some techniques to avoid procrastination, and learn how to set goals and develop action plans. We can gain far more control over our lives by utilizing simple principles consistently.
New Staff Orientation

The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, ONA, OPSEU, Research Grants and Contract and Post Doctoral Fellows) to an information session that will include presentations by representatives from various Queens units whose services employees frequently require. Representatives will also be available for one-on-one questions and discussions.
Positive Space

The Positive Space program at Queen's brings visibility and support to queer communities at Queen’s. Positive Space stickers posted at the entrance to work, living, or study areas encourage the Queen’s community to celebrate the gender and sexual diversity that exists on campus and to work to overcome subtle and overt forms of discrimination and harassment. Members of the Queen’s community (staff, faculty, and students) can become program participants by attending a Positive Space Information Session. The session includes an exploration of language and discussion of scenarios, to assure a shared level of familiarity with queer issues, local resources, and discrimination policies. At the end of the session, those who wish to become participants can register and receive a sticker to post.
Pre-Retirement Planning with Carol-Ann Budd (Part Two)

In the second part in her pre-retirement series Carol-Ann Budd focuses on government sources and pension plans. Topics include: 1) Interpreting your CPP statement, when to start your CPP; 2) OAS eligibility and clawback; 3) Bridging of pensions with CPP and OAS; 4) Queen's Pension options - pros and cons of commuting a pension. Attendees are encouraged to bring their CPP and Queen's pension plan statements.
Principles of Project Management (Core) - APAQ

This workshop will focus on the technical and people factors which influence project success. You will learn how to plan projects, monitor progress and achieve desired results using tools and techniques to develop task lists, resource requirements and realistic project schedules. In addition, there will be a discussion on some of the people issues such as gaining cooperation and commitment, and leading effective project meetings. This is an interactive, hands-on workshop which includes small group activities and case studies. Please note: This is a full day workshop and lunch is not provided (though snacks are), so please feel free to bring your own lunch. There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.
Working with People on Projects

This workshop compliments Lynda Pinnington’s ‘Fundamentals of Project Management’ by going deeper into the practical considerations people face working together on a project.* Participants will learn to clearly identify responsibilities, establish communication plans, and understand the essential elements required for successful project teams. Topics covered include: 1) Role and responsibilities of the project leader 2) Selecting project team members 3) Characteristics of effective project teams 4) Gaining cooperation and commitment 5) Creating an environment where people can do their best 6) Managing input and involvement on a project 7) Developing a communication plan 8) Productive project meetings 9) Reaching consensus and resolving conflict on issues *Please note: this is a stand-alone workshop and does not require prior completion of‘Fundamentals of Project Management’ There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.