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Queen's University
 

Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June. Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • Mental Health Awareness and Response
  • Positive Space
  • Performance Management: Manager's Session
  • Preparing for Your Annual Review: Employee Session
  • Lunch & Learn: Understanding you Pension Statement
  • Lunch & Learn: Resiliency in the Workplace

  • If you have any questions or would like to discuss an idea for a new workshop give us a call. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs. Please contact Shannon Hill, Learning and Development Specialist, at extension 74175 or email at shannon.hill@queensu.ca.

    Wellness Programs

    In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

    How to register

    Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.


    C E R T I F I C A T E   P R O G R A M S
    Certificate Details   Sign-Up
    Administrative Professionals @ Queen's Master Certificate -APAQM

    This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole...
      register
    Administrative Professionals at Queen's -APAQ

    Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's...
      register
    Certificate in International Perspectives -CIP

    The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate p...
      register
    Certificate in Workplace Communications -CWC

    The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication...
      register
    From Diversity to Inclusion in the Workplace Certificate -DIW

    Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 onl...
      register

    L E A R N I N G   C A T A L O G U E
    Workshop Details     Offered
    Advanced Customer Service: Dealing with Difficult Situations (Core) - APAQ

    Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance your existing customer service knowledge. Topics will include communication essentials as they apply to customer service, the importance of knowing your own communication style, the role of emotions, re-framing, and seeing situations from the customer’s perspective.
      02-Oct-2014
    12-May-2015
    Business Writing Essentials (Core) - APAQM

    This workshop will help you to enhance your written communication skills by focusing on two types of business writing that Queens staff members frequently create(letters and proposals). At this session, you will learn about different approaches to both of these kinds of writing and be provided with models of clear and concise letters and strong proposals. You will also have the opportunity to discuss and practice writing strategies that you can use in a variety of business situations.
      08-May-2015
    Delivering Business Presentations with Style & Confidence (3 Part Workshop) - APAQM

    Discover techniques and strategies for designing & delivering presentations and the use of instructional techniques. Participants will practice skills through a working session and mock presentations. Develop an action plan based on video tape and peer feedback. NOTE: this is a 3 part session. The first session is the workshop; Part II consists of a working session; Part III is the presentation session. The first offering will be held on Oct 21, 2014. Part II will be on Oct 28, 2014. Part III is scheduled for Nov 5, 2014. Winter Sessions are held May 7, 14, and 21 2015.
      21-Oct-2014
    07-May-2015
    E-Mails @ Work (Core) - APAQ - CWC

    E-Mail messages are rapidly becoming a dominant form of written communication, yet few people have ever received formal training in this medium. You will learn how to master e-mail conventions such as jargon and etiquette, project a professional image, simplify your e-mail by choosing the right words and cutting 'fat', build better e-mail messages sentence by sentence, write persuasive e-mails that encourage people to act quickly, and structure your e-mail messages for impact. Fee: $50
      13-May-2015
    Expanding the Circle: Including Aboriginal Cultures in the Workplace - DIW

    This workshop will provide you with the information and strategies you need to build effective and positive relationships in the workplace. The workshop's focus is to create understanding, awareness, and knowledge of Aboriginal peoples that will allow you to enhance the relationship between Aboriginal and non-Aboriginal people within our community. It will highlight the benefits of workplace diversity and inclusion of Aboriginal-centric approaches in the workplace. The workshop will include information such as: terminology, stereotypes, populations, statistics, history and rights, cultural approaches, and social and workplace realities.
      28-May-2015
    Interviews: Mastering the Technique

    Do you know how to prepare for an interview? Do you want to feel more in control during interviews? The ability to shine in an interview requires many skills that need to be learned as well as practiced to become proficient. As an essential component of the recruitment process, mastering the interview can increase your chances of getting that dream job! In this workshop we will cover the following topics; how to prepare for an interview, the different ways interviews can be structured, how to answer those difficult questions, and what an employer can and can’t ask you. We will also give you an opportunity to practice interview questions in a supportive environment.
      09-Dec-2014
    05-May-2015
    Lunch & Learn: Ask a Dietitian

    Are you getting all the nutrients, vitamins and minerals each day? Calcium for women, what are the facts? Eating for two, baby and you? Vegetarian, diet can it be balanced? Bring your questions and ask a registered dietician! You will also be provided with great cookbook ideas and information you can take with you!
      29-May-2015
    Lunch & Learn: The Journey to Wellness - One Step at a Time

    Many of us use the beginning of a new year to renew our commitment to living a healthier lifestyle, but how often are these resolutions kept? This session examines what wellness means and provides simple steps to help participants set their own health goals and keep them on track for achieving their personal definitions of wellness.
      22-May-2015
    New Staff Orientation

    The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, Resarch Grant and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.
      24-Sep-2014
    29-Oct-2014
    26-Nov-2014
    28-Jan-2015
    25-Feb-2015
    25-Mar-2015
    29-Apr-2015
    27-May-2015
    24-Jun-2015
    Report Writing Fundamentals - CWC

    This workshop will cover the six steps for effective report writing, brainstorming techniques to speed up the writing process and tips for organizing your report. Fee: $50
      13-May-2015
    The Essentials of Sexual and Gender Diversity in the Workplace and Beyond - DIW

    This course is an overview of both the legal obligations of employers with regard to LGBTQ employees and the business case for inclusion of sexual and gender diversity. It will examine the impact in the workplace of "coming out" and of "transitioning", look at barriers to inclusion, and offer ideas about how the workplace can become more inclusive.
      06-May-2015

Queen's Human Resources
Fleming Hall, Stewart-Pollock Wing
Kingston, Ontario, Canada. K7L 3N6.
T: 613.533.2070 | F: 613.533.6196
hradmin@queensu.ca