Queen's University

Human Resources

Human Resources

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Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June (not offered in December). Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • New Certificate Program: Queen’s Volunteer Engagement Certificate
  • Aboriginal Teachings Lunch & Learn Sessions
  • Pre-Retirement Series designed to encourage Queen’s employees to begin planning earlier in their lives so that they can live the way they want to when they retire
  • New wellness sessions including Barre Pilates and Yoga for Managing Stress
  • Meetings that Matter workshop designed to help leaders run productive and efficient meetings, and achieve real results
  • Working with People on Projects workshop from Lynda Pinnington to help teams successfully navigate shared projects

If you have any questions or would like to discuss an idea for a new workshop send Organizational Development & Learning an email. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs.

Wellness Programs

In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

C E R T I F I C A T E   P R O G R A M S
Certificate Details   Sign-Up
Administrative Professionals @ Queen's Master Certificate -APAQM

This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole.

There are 10 workshop in this certificate. You are required to take the 8 core workshops and 2 of the 5 electives.
Administrative Professionals at Queen's -APAQ

Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's.

There are 10 workshops in this certificate. You are required to take the 8 core workshops plus 2 of the 5 electives.

If you registered for APAQ before the revisions, you can receive credit for workshops attended before the changes.
Certificate in International Perspectives -CIP

The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate program and take part in the various sessions. The main objective of the certificate is to give participants a well-rounded and deep understanding of the various international activities that shape the international environment of an institution such as Queen's. Participants will also gain knowledge and skills that will help them achieve success as they work in the increasingly international / intercultural environment of the university. The skills and knowledge attained will promote participants' personal development, and increase their ability to function more effectively on an institutional level.
Certificate in Workplace Communications -CWC

The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication techniques. This certificate program will enable employees to improve their written, verbal, non-verbal and interpersonal communication at work. There are 9 required workshops in this certificate.
From Diversity to Inclusion in the Workplace -DIW

Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 online courses that seeks to engage Queen's staff and faculty in conversation, discovery, and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus. Core Courses: 1)Accommodation: Disability, Faith, Gender & More; 2)Building Inclusive & Accessible Workplaces; 3)Employment Equity: Moving Beyond Compliance; 4)Expanding the Circle: Including Aboriginal Cultures in the Workplace; 5)Human Rights, Queen's & You; 6)The Essentials of Sexual & Gender Diversity in the Workplace.
Queen's Volunteer Engagement Certificate -QVEC

Do you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen's certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen's faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context. Course highlights include: developing position descriptions & setting up a framework for engaging volunteers; Queen's specific recruitment tools and techniques; strategies for effective orientation and on-boarding; developing meaningful recognition programs; and risk management tools, resources and supports. This learning opportunity is presented by Queen's Alumni Relations, in partnership with Human Resources. This certification program consists of 4 in-class modules, and one self-directed session. For more information please copy the following link into your browser: http://queensu.ca/qvec

L E A R N I N G   C A T A L O G U E
Workshop Details     Offered
Best Practices (Core) - APAQ

A strong internal control environment helps an organization to efficiently and effectively meet its objectives while ensuring compliance to applicable laws, regulations and policies. During this interactive session, participants will learn about roles and responsibilities with regards to maintaining internal controls at Queen's as well as tips for preventing and detecting fraud in the workplace. This session will also highlight some of the recent policy and process changes at the university and discuss how these impact internal controls.
Delivering Business Presentations with Style & Confidence(Core)(3 Part Workshop) - APAQM

Discover techniques and strategies for designing & delivering presentations and the use of instructional techniques. Participants will practice presentation skills through a working session and mock presentations. Participants will also develop an action plan based on video tape and peer feedback. NOTE: this is a 3 part session. Part I is the workshop; Part II consists of a working session; Part III is the presentation session. Fall Term dates - Part I: Oct 13, 2016. Part II: Oct 24, 2016. Part III: Nov 2, 2016. Winter Term Dates - May 3, 10 and 17.
E-Mails @ Work (Core) - APAQ - CWC

E-Mail messages have become a dominant form of written communication, yet few people have ever received formal training in this medium. You will learn how to master e-mail conventions such as jargon and etiquette, project a professional image, simplify your e-mail by choosing the right words, build better e-mail messages, write persuasive e-mails that encourage people to act quickly, and structure your e-mail messages for impact. You will also learn the do's and don'ts for protecting personal and confidential information, as well as tips on managing e-mail messages as university records.
Expanding the Circle: Including Aboriginal Cultures in the Workplace - DIW

This workshop will provide you with the information and strategies you need to build effective and positive relationships in the workplace. The workshop's focus is to create understanding, awareness, and knowledge of Aboriginal peoples that will allow you to enhance the relationship between Aboriginal and non-Aboriginal people within our community. It will highlight the benefits of workplace diversity and inclusion of Aboriginal-centric approaches in the workplace. The workshop will include information such as: terminology, stereotypes, populations, statistics, history and rights, cultural approaches, and social and workplace realities.
HR Summit: From Transformational Leadership to Your Leadership

When we hear the latest approaches to high quality leadership, whether transformational leadership, authentic leadership or ethical leadership, most people understandably feel overwhelmed and fear that wonderful leadership is the domain of those lucky enough to be born with the right genetic makeup. But this is simply not the case. In this session, we will learn how all these seemingly huge ideas can be translated into everyday leadership behaviours, and how doing so can have a meaningful impact on the people you lead, and yourself.
  not offered this term
Microsoft Outlook 2013 - Advanced

In this course students will learn how to best manage email using: flag messages for follow-up, conversation view and QuickSteps. They will also learn how to organize and accept meetings. In addition, students will learn how to use tasks efficiently and use instant search. Most of all, students will learn how to integrate the various parts of Outlook to function as a time and project management tool. There is a $50 attendance fee charged to the participant's department or faculty.

Have you ever caught yourself multi-tasking, and performing these tasks below your personal standards? Feeling like you are being pulled in all directions at once? Driving home and then not remembering exactly how you got there? Gobbling your dinner without even tasting it? Cruising through life on auto-pilot? While this may feel efficient, it's not necessarily healthy. Mindfulness can bring you a sense of peace, calm and completeness, as well as enhancing your effectiveness and productivity in your daily tasks and improving relationships with those around you. Please note - while meditation is part of mindfulness, we will be looking at all aspects of mindfulness, so this is not exclusively a session on how to meditate. You'll learn a lot more!
Performance Management (Grades 2-9): Managers' Session

Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. The workshop objectives include understanding the Performance Management Cycle, how to plan and hold a performance review meeting, delivering reinforcing and corrective feedback, setting objectives and goals, and creating a development plan.
  not offered this term
Preparing for your Performance Dialogue Process: Employee Session (Grades 2-9)

Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. During the workshop, we will discuss what performance management is, why it is important, roles and responsibilities, preparing for your review meeting, creating a development plan, materials and resources, and closing tips.
  not offered this term
Purchasing in the Public Sector (Elective) - APAQ

Learn the rules for purchasing in the Ontario public sector, and how the Broader Public Sector Procurement Directive impacts how we do things at Queen's. The Directive sets the legal rules for purchasing activities within the University, sets thresholds for tendering and has 25 mandatory requirements. Compliance is a necessity so knowledge of the rules is essential. This session will be facilitated by Strategic Procurement Services and will provide you with the knowledge required to perform your regular purchasing tasks.
Report Writing Fundamentals - CWC

This workshop will cover the six steps for effective report writing, brainstorming techniques to speed up the writing process and tips for organizing your report.
  not offered this term
The 'International Experience' at Home - CIP

The environment at Queen's becomes richer with every student who leaves their home country to join our community, and with every Queen's student who extends their education beyond our borders. This session will help participants understand how Queens is working toward the internationalization of the broader learning environment for domestic students as well as the integration of international students into the campus and community.