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Queen's University
 

Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June. Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • Mental Health Awareness and Response
  • Positive Space
  • Performance Management: Manager's Session
  • Preparing for Your Annual Review: Employee Session
  • Lunch & Learn: Understanding you Pension Statement
  • Lunch & Learn: Resiliency in the Workplace

  • If you have any questions or would like to discuss an idea for a new workshop give us a call. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs. Please contact Shannon Hill, Learning and Development Specialist, at extension 74175 or email at shannon.hill@queensu.ca.

    Wellness Programs

    In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

    How to register

    Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.


    C E R T I F I C A T E   P R O G R A M S
    Certificate Details   Sign-Up
    Administrative Professionals @ Queen's Master Certificate -APAQM

    This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole...
      register
    Administrative Professionals at Queen's -APAQ

    Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's...
      register
    Certificate in International Perspectives -CIP

    The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate p...
      register
    Certificate in Workplace Communications -CWC

    The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication...
      register
    From Diversity to Inclusion in the Workplace Certificate -DIW

    Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 onl...
      register

    L E A R N I N G   C A T A L O G U E
    Workshop Details     Offered
    Accommodation: Disability, Faith, Gender and More - DIW

    The course offering is an introduction to the elements of workplace accommodation. Participants will learn to identify the elements of a good workplace accommodation policy; discrimination in workplace culture, practices, policies, and procedures; workplace barriers to the full participation of persons from equity groups; and the essential elements of return to work programs. Participants will gain foundational knowledge of the current meaning and context of workplace accommodation and how to ensure appropriate accommodation. This workshop will draw upon real-life scenarios so that the participants understand the pivotal role they can play in recognizing and implementing the concept of accommodation in their workplace.
      not offered this term
    Advanced Customer Service: Dealing with Difficult Situations (Core) - APAQ

    Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance your existing customer service knowledge. Topics will include communication essentials as they apply to customer service, the importance of knowing your own communication style, the role of emotions, re-framing, and seeing situations from the customer’s perspective.
      not offered this term
    An Introduction to the Intercultural Development Inventory (IDI) - CIP

    The IDI is a tool used to give a person an impression of his or her intercultural competence. Prior to this workshop participants will be asked to complete a 50 question online survey. In the workshop they will learn about the theory that supports the IDI, and they will be presented with the group’s results or IDI Profile. They will also learn what the results indicate about the intercultural strengths they possess as well as the challenges they may face – and how to meet those challenges in a positive way. After the session, each participant will receive her or his personal profile electronically and have the opportunity to discuss it with the facilitator one-on-one if desired.
      not offered this term
    Anti-Oppression in the Workplace (Elective) - DIW

    Equity seeking groups in Canada have long experienced various forms of oppression. Some oppressions, like physical brutality, may be direct and easily observable. Others are less easy to detect but nevertheless have a great impact on peoples feelings of dignity, welcome and value. Each of us has a positive role to play in creating communities and workplaces that are anti-oppressive for all people, but particularly those most affected by inequity. At the end of this session, participants will be able to define oppression as it relates to equity seeking groups in Canada, identify various forms of oppression and the ways in which they are sustained by institutional, political, economic, cultural and other power structures, identify everyday ways in which non-target group members experience advantages as a result of continued oppressions, and develop strategies for ongoing reflection on, and practice of, anti-oppression in the workplace, in service delivery, and in our interpersonal relationships.
      not offered this term
    Anti-racism 101 (Elective) - DIW

      not offered this term
    Assertive Interpersonal Communication - CWC

    Assertive communication is a fundamental skill in the workplace and is critical to creating an open communication climate. Assertive techniques can be used in any type of interpersonal communication. This workshop will cover various communication styles and the characteristics of open versus closed communication climates, the five components of an assertive message, determining when to use an assertive communication style, giving constructive feedback appropriately, and getting feedback and criticism without becoming defensive.
      not offered this term
    Bargaining Unit Supervisors' Information Session

    This session, conducted by the HR Employee and Labour Relations Unit, will introduce the Collective Agreement to members of the USW, Local 2010 bargaining unit who also supervise employees in the USW bargaining unit. This session is also open to non-USW members.
      not offered this term
    Best Practices (Core) - APAQ

    This session will highlight best practices from previous internal audit findings. Participants will be provided with information on increasing efficiency, report writing, compliance, policies, and privacy requirements.
      not offered this term
    Best Practices in Managing your Human Resources (Elective) - APAQM

    Best practices are organizational structures, cultures and systems that set the benchmark standards of excellence for others to follow. Learn some of the best HR practices from Queens HR staff that can help you in creating and maintaining a highly satisfied and motivated work force.
      not offered this term
    Bridging the Generation Gap at Work (Elective) - APAQ

    Each generation of people is different in important ways. How can we make this an advantage in today's workplace? The key to working effectively with different generations is developing an understanding of generational influences, values, and what motivates people. Learning to appreciate and utilize this diversity in a positive way can enhance our workplace. In this workshop, we explore the characteristics and strengths of each generation and develop strategies for improving communication and multi-generation team performance.
      not offered this term
    Build More Effective Relationships - One Relationship at a Time (Core) - APAQM

    Participants discover their DiSC styles and learn how their style affects workplace priorities and relationships. Everything DiSC Workplace can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.
      not offered this term
    Building Inclusive and Accessible Workplaces - DIW

    This workshop will familiarize participants with the purpose and mandate of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), along with how the AODA intersects with other key pieces of legislation. Participants will recognize barriers to access and gain a better understanding of what accessibility means in the Queen's context and what they can do towards achieving a barrier-free and inclusive workplace. Key principles, concepts, and the positive impact of fostering inclusive and accessible workplaces will be explored through group discussions, exercises, and case studies. In addition, strategies around best practice approaches for creating an accessible workplace for persons with disabilities, as well as methods for measuring the success of accessibility strategies will be shared.
      not offered this term
    Business Meeting & Event Planning (Elective) - APAQM

    Learn the steps to plan a successful event, regardless of size. Discover tools (checklists, timelines, etc.) to use for various types of events and meetings. Identify external sources and services and learn how technology is used in event & meeting planning.
      not offered this term
    Business Writing Basics - CWC

    Would you like to improve your basic writing skills and brush up on grammar, punctuation, and spelling in an informal and supportive learning environment? Then participate in this session facilitated by Queen's writing centre staff.
      not offered this term
    Business Writing Essentials (Core) - APAQM

    This workshop will help you to enhance your written communication skills by focusing on two types of business writing that Queens staff members frequently create(letters and proposals). At this session, you will learn about different approaches to both of these kinds of writing and be provided with models of clear and concise letters and strong proposals. You will also have the opportunity to discuss and practice writing strategies that you can use in a variety of business situations.
      not offered this term
    Chair Yoga - Spring 2013

    Crave yoga's benefits but short on time? Why not fit in a yoga class on your lunch hour! Chair Yoga takes you through a series of yoga poses, thus easing the tension in hands, neck, shoulders, back, hips, legs and feet, followed by yogic breathing and relaxation techniques to calm the mind. You will leave class feeling relaxed and rejuvenated. This is an all level class suitable for everyone. The cost is $20 for 1 day per week and $40 for 2 days per week. The spring series runs for 10 weeks, from April 16 to June 21.
      not offered this term
    Communication: Styles & Stumbling Blocks (Core) - CWC - APAQ

    To work effectively with others, we must communicate in a way which promotes understanding and cooperation. Come to this workshop and gain insights into the communication process, your own communication style, and some of the barriers to successful communication.
      not offered this term
    Constructive Conflict Resolution - CWC

    You can be more effective in handling conflict by understanding the role of conflict in interpersonal relations and learning strategies to handle difficult behaviours and situations. This interactive workshop will focus on the nature of conflict - definition, myths and benefits; types; personal conflict styles; managing conflict assertively; and methods of conflict resolution.
      not offered this term
    Delivering & Receiving Constructive Feedback (Elective) - APAQM

    (formally titled How to Give & Receive Constructive Feedback) Constructive criticism is helpful for professional growth and development. However, criticism, even if well-intentioned, can be perceived as an unfavourable judgement. In this workshop you will learn that constructive feedback is information-specific; issue-focused and observation based. You will learn concrete strategies, steps, insights and tips for delivering valid, constructive, positive and critical feedback. This session also will provide you with the necessary skills to receive constructive feedback effectively such as being open, embracing the uncomfortableness of receiving feedback; not taking it personally; not arguing back; looking at the big picture; and soliciting feedback from multiple sources.
      not offered this term
    Delivering Business Presentations with Style & Confidence (Core) - APAQM

    Discover techniques and strategies for designing & delivering presentations and the use of instructional techniques. Participants will practice skills through a working session and mock presentations. Develop an action plan based on video tape and peer feedback. NOTE: this is a 3 part session. The first session is the workshop followed by a working session and presentation session The first offering will be held on Nov 21, Nov 29 & Dec 6. The second offering will be held on June 4, June 11 & June 18.
      not offered this term
    Diversity at Queen's (Core) - APAQ

    As our campus becomes ever more international, increasing our knowledge of 'cultural competencies' will enable us to work respectfully and effectively with students and faculty from around the world. This workshop is presented in partnership with the International Centre and the Human Rights Office and includes legislation information, scenarios, and the opportunity to interact and share perspectives with international students.
      not offered this term
    E-Mails @ Work (Core) - APAQ - CWC

    E-Mail messages are rapidly becoming a dominant form of written communication, yet few people have ever received formal training in this medium. You will learn how to master e-mail conventions such as jargon and etiquette, project a professional image, simplify your e-mail by choosing the right words and cutting 'fat', build better e-mail messages sentence by sentence, write persuasive e-mails that encourage people to act quickly, and structure your e-mail messages for impact
      not offered this term
    Education Abroad: Opportunities and Experiences - CIP

    Participants will learn about the various study abroad opportunities that Queen's students have. They will learn not only what inspires a student to add an international experience to her or his degree, but also how the experience can change a student and what they can potentially bring back to campus to enhance the international/intercultural environment.
      not offered this term
    Effective Communication: Influencing Colleagues & Supervisors (Core) - APAQM

    Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue, and understand your audience and tailor your communication appropriately.
      not offered this term
    Effective Presentation Skills - CWC

    The ability to speak in front of a roomful of strangers or your peers, and present ideas and information in an engaging and interesting way, is one of the most important business skills you can acquire. Yet many people avoid making presentations because they believe they cannot overcome their nervousness or fear. This two-part program provides practical techniques for giving more effective presentations. Topics include planning and organizing your presentation, effective delivery methods, visual aids, and overcoming nervousness. You will have the opportunity to practice these skills and receive supportive feedback in a non-threatening environment. Please note this is being offered in the fall term (Oct 25 & Nov 5) and in the winter term(Jan 21 & Feb 6).
      not offered this term
    Emotional Intelligence (Core) - APAQM

    Assess your own emotional intelligence quotient and learn about the four abilities of Emotional Intelligence. Discover positive techniques to build and strengthen your own and your team's emotional intelligence and learn the value of emotional intelligence to you and the organization and the skills to influence, inspire and motivate others.
      not offered this term
    Employment Equity: Moving Beyond Compliance - DIW

    The purpose of this introductory workshop is to create awareness of employment equity legislation and the requirements and practical application of the Employment Equity Act and Federal Contractor's Program. Key principles, concepts and the impact of building equitable, inclusive workplaces will be explored through group discussions and participant centered activities. In addition, strategies around best practice approaches for creating an inclusive workplace for members of equity seeking groups, as well as methods for measuring the success of inclusion strategies in applying this legislation will be shared.
      not offered this term
    Expanding the Circle: Including Aboriginal Cultures in the Workplace - DIW

    This workshop will provide you with the information and strategies you need to build effective and positive relationships in the workplace. The workshop's focus is to create understanding, awareness, and knowledge of Aboriginal peoples that will allow you to enhance the relationship between Aboriginal and non-Aboriginal people within our community. It will highlight the benefits of workplace diversity and inclusion of Aboriginal-centric approaches in the workplace. The workshop will include information such as: terminology, stereotypes, populations, statistics, history and rights, cultural approaches, and social and workplace realities.
      not offered this term
    Finance 101: Your Introduction to Financial Services (Elective) - APAQ

    Get started and get connected! If you are new to your administrative role, your orientation starts here. Meet the team and learn what core activities and services we provide. Get core information relating to the University general ledger structure and fiscal year. Learn how important timelines and cut-off dates can assist you in your planning. Get the facts on approvals, signing authority, policies and procedures. Receive a Quick Guide to assist you with knowing where to turn when you need help.
      not offered this term
    Finance 201: Why What You Do Matters (Core) - APAQM

    This module is designed to aid participants in gaining a more comprehensive understanding of why accurate departmental financial information is important. Those attending will be introduced to analyzing financial information from various strategic points of view and develop skills to go beyond just the numbers. An overview of how individual departments fit into the University picture and how these results are communicated will be provided.
      not offered this term
    Gaining Competence in an Intercultural Workplace - CWC - CIP

    (Formally titled An Introduction to Intercultural Communication) In this one-day workshop, participants will consider the characteristics of an intercultural workplace and some of the knowledge and skills that will help them function more effectively in it. They will be introduced to common metaphors and theoretical dimensions of culture, as well as theory of how intercultural competence develops. They will be exposed to intercultural strategies and learn and practise at least one skill that can help make intercultural interactions more successful. Participants will increase their awareness of the characteristics of an intercultural workplace, consider some established definitions of culture, be introduced to a common metaphor, the Iceberg, for culture and how it can help us understand the complexities of culture, learn about some of the theoretical dimensions of culture, including those affecting how we communicate, deal with conflict, and make decisions, learn a method, Describe, Interpret, Evaluate, that can help us be more effective in intercultural interactions, learn about the theory Intercultural Development Continuum that shows how individuals develop their intercultural competence.
      not offered this term
    Gentle Yoga to Tame Stress - Spring 2013

    Explore breathing exercises, as well as postures (standing, seated, and on the floor) designed to keep you relaxed and limber. This class is great for anyone who feels overwhelmed and stressed and wants to learn how to slow down; for people who sit at a desk all day; and for people with stiff, aging or injured bodies. Tame your stress and enjoy a better quality of life! Cost is $20 for 1 day per week and $40 for 2 days per week. The series runs for 10 weeks starting April 15 and ending June 24.
      not offered this term
    Gentle Yoga to Tame Stress - Summer 2013

    Explore breathing exercises, as well as postures (standing, seated, and on the floor) designed to keep you relaxed and limber. This class is great for anyone who feels overwhelmed and stressed and wants to learn how to slow down; for people who sit at a desk all day; and for people with stiff, aging or injured bodies. Tame your stress and enjoy a better quality of life! Cost is $20 for the 6 week series. The classes are held once a week and the series starts Thursday July 4 and ends Thursday August 8 and will be held in studio 5 in the ARC.
      not offered this term
    Global Opportunities (Core) - APAQM

    Increase your awareness of our obligations and responsibilities as a diverse environment, both within Queens and the Kingston community. Learn about Queens strategic plan and the Principal's Third Juncture document and how global opportunities are essential to this vision. Learn about Queen's current demographics and what this diversity means and why it is important for administrative staff to know. Discover the opportunities & resources available to staff to explore their own global mindset.
      not offered this term
    Helping People Work More Effectively in Teams (Elective) - APAQM

    Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams. Utilize the Team Dimensions Profile and its unique Z Process to help you meet the team challenge. It's a proven way to clarify roles, simplify processes, and maximize individual contributions for total team results.
      not offered this term
    How to Plan an Event on Campus

    Queens Event Services offers a full spectrum of professional event management services on campus. This workshop will provide participants with knowledge of available campus services and practical advice and tips from the experts at Queen's Event Services on how to successfully plan your events.
      not offered this term
    Human Rights, Queen's and You - DIW

    The term "human rights" can mean many different things to different people. Often when people think of "human rights", faraway struggles for freedom from state persecution are the images that come to mind. Yet, human rights are as much an issue for people here as they are for people around the globe. What are our human rights? Where do they come from? How do they relate to our everyday lives and, more specifically, to the Queen's workplace? This full day interactive session will trace the origins of our contemporary human rights system, explore what Queen's policies say about human rights in the workplace, review basic principles of workplace fairness and respect, generate and share approaches to addressing human rights issues in the workplace.
      not offered this term
    Interviews: Mastering the Technique

    Do you know how to prepare for an interview? Do you want to feel more in control during interviews? The ability to shine in an interview requires many skills that need to be learned as well as practiced to become proficient. As an essential component of the recruitment process, mastering the interview can increase your chances of getting that dream job! In this workshop we will cover the following topics; how to prepare for an interview, the different ways interviews can be structured, how to answer those difficult questions, and what an employer can and can’t ask you. We will also give you an opportunity to practice interview questions in a supportive environment.
      not offered this term
    Introduction to USW, Local 2010 Collective Agreement

    This session conducted by the Employee and Labour Relations Unit will introduce managers of USW, Local 2010 bargaining unit employees to the Collective Agreement that will govern the terms and condition of employment for most General Support Staff (grades 2-9). These introductory sessions are a requirement for all non-USW managers of USW, Local 2010 bargaining unit employees.
      not offered this term
    Introduction to USW, Local 2010 Collective Agreement

    This 2 part series (November 13 and November 20) conducted by the Employee and Labour Relations Unit to introduce new managers of USW, 2010 bargaining unit employees (i.e. Since November 2012) to the Collective Agreement that governs the terms and conditions of employment for most General Support Staff (Grades 2-9). This introductory series is a requirement for all non-USW managers of USW, Local 2010 bargaining unit employees. Managers who attended 1 of the original sessions in the Fall of 2012 and who would like a refresher are also welcome.
      not offered this term
    Introduction to USW, Local 2010-01 Collective Agreement for Academic Assistants

    This session, conducted by the Employee and Labour Relations Unit and the Faculty Relations Unit, will introduce those managers and administrators responsible for USW, Local 2010-01 bargaining unit members to the Collective Agreement that governs the terms and condition of employment for most Academic Assistants. These introductory sessions are a requirement for all managers and administrators of USW, Local 2010-01 bargaining unit employees.
      not offered this term
    It's About Time (Core) - APAQ

    Time management is a process of constantly asking what is more important and arranging priorities to reflect each choice. In this workshop, you will increase your awareness of your attitude toward time, learn several time management tips, discover some techniques to avoid procrastinating, and learn how to set goals and develop action plans.
      not offered this term
    Learning to Listen - CWC

    Improving listening skills can benefit all of us, both in our personal and professional lives. What are your strengths? Where do you need to 'grow' in terms of your listening skills? Find out at this workshop, which focuses on listening skills rather than listening styles.
      not offered this term
    Lunch & Learn: Ask a Dietition

    Are you getting all the nutrients, vitamins and minerals each day? Calcium for women, what are the facts? Eating for two, baby and you? Vegetarian, diet can it be balanced? Bring your questions and ask a registered dietician! You will also be provided with great cookbook ideas and information you can take with you!
      not offered this term
    Lunch & Learn: Caring for the Aging

    With an aging population, elder care responsibilities are now becoming a reality for an increasing number of Canadians. This multifaceted role is quite different from any other, and many individuals find it very challenging to investigate and learn abut the critical issues they will face as caregivers for older loved ones. Being an informed caregiver, however, will enhance one's decision-making ability and will increase one's likelihood of experiencing caregiving as a positive and rewarding role.
      not offered this term
    Lunch & Learn: Creating Balance in your Life

    In today's environment of competing demands, relentless commitments and a consistent feeling of time shortage, balance often does not come easily or naturally. A conscious effort, deep commitment and clear priorities are required to create and protect one's sense of balance.
      not offered this term
    Lunch & Learn: Financial Tips

    Looking for advice on managing your money? Looking for effective ways to manage your credit card debt? This session will give you some tips on managing your money for today and saving for tomorrow.
      not offered this term
    Lunch & Learn: Getting Restful Sleep

    Sleep is critical for maximum productivity. It increases our ability to concentrate and focus, allows us to approach challenges with a more positive attitude and can have positive effects on our memory and health. Participants will learn about circadian rhythms and the impact disrupting these key biological processes can have on one's day-to-day activities and work. This seminar will also describe sleep's vital role in maintaining health along with valuable and practical tips and strategies that participants can apply to get quality, restful sleep and stay alert.
      not offered this term
    Lunch & Learn: Healthy BBQ

    Hamburgers and Hot dogs are not the only thing you can cook on a Bar-b-que. Try Grill vegetables, roast, drunken chicken and more. Learn some easy, flavourful healthy recipes that you can cook on the Bar-b-que. BBQ season has arrived so spark up the BBQ and get cooking healthy!
      not offered this term
    Lunch & Learn: Living well with stress

    Workplace stress can be triggered by many sources: heavy workloads with tight timelines, layoffs or restructurings, or difficult co-workers. When combined with the pressures and responsibilities outside of work, it is no wonder that employees may experience high levels of stress in their daily routine. Left unaddressed, stress can lead to absenteeism and has the potential to turn into a major mental or physical health concern. This session will teach participants how to effectively manage stress for optimal health, well-being, and workplace productivity.
      not offered this term
    Lunch & Learn: Nutrition 101

    With so much information about eating and food out there, it is nice to have a 101 on good nutrition. Thomasina will provide you with insight towards easy, affordable food choices for balanced meals, mouth-watering recipes and tips on eat this, not that that will fill you up and keep you happy.
      not offered this term
    Lunch & Learn: Resiliency in the Workplace

    Resilience is often described as your ability to bounce back from adversity. Being resilient is an important building block of individual and organizational health and well-being. Everyone is born with a natural resilience. This workshop will teach participants that with improved self-awareness and practice, they can continue to strengthen and develop their abilities to be resilient in the face of most difficult or challenging situations.
      not offered this term
    Lunch & Learn: Retirement Planning

    You have a vision for your retirement. But do you know how much your retirement pay cheque will be? OR how much you will need? OR how to ensure your retirement income will last for all your retirement years? Presented by a certified financial planner.
      not offered this term
    Lunch & Learn: Stress Busters & Relaxation-Finding your off Switch

    Each day we all have to deal with stress from work, family, relationships, and just plain life! Let Tara walk you through some yoga postures, breathing and meditation techniques that will help you release stress from mind and body, and create calm and concentration. Feel the difference even a short relaxation can make to your day! Bring your own mat, or mats provided.
      not offered this term
    Lunch & Learn: Take your fitness outside

    Who says you have to work-out in a gym! Learn some easy, fun and enjoyable exercises that you can do outside. No equipment required, just the willingness to get outside and get fit!
      not offered this term
    Lunch & Learn: The Secrets for Affording Retirement

    You have a vision for your retirement. But do you know how much your retirement pay cheque will be? OR how much you will need? OR how to ensure your retirement income will last for all your retirement years?
      not offered this term
    Lunch & Learn: Understanding Depressive Illness

    Individuals suffering from depression often feel distant from friends and loved ones and can find it difficult to perform to their maximum productivity in the workplace. They can often have high rates of absenteeism or be unfocused. In fact, depression is a leading factor contributing to disability claims. This situation is exacerbated by the stigma that still exists around depression and the reluctance to discuss it openly at home or at work. The facilitator will encourage participants to shatter popular myths and misconceptions about depression and to increase their understanding of the causes, triggers, and symptoms of depressive illness. The seminar will also explore ways in which depression can be successfully treated.
      not offered this term
    Lunch & Learn: Understanding Your Pension Statement

    Bring your pension statement and review the key sections with Queens pension specialist, Bob Weisnagel. He will explain annual contributions, early and normal retirement projections, biographical data, and then open it up for Q&A.
      not offered this term
    Lunch & Learn: Wellness & You-Lifestyle choices that make a difference

    The lifestyle choices we make effect who and how we feel. Let Candis show you some simple options with exercise, food, family and day to day decisions that are easy and fun to incorporate into your life.
      not offered this term
    Lunch & Learn: Yoga for Low Back Pain

    Lower back pain: most people suffer it at some point. If you are looking for ways to reduce and prevent lower back pain, Kirsteen can help you with some simple yoga postures that work to alleviate and strengthen your back. Bring your own mat, or mats provided.
      not offered this term
    Lunch Time Learning Session: Dealing with Issues Related to Workplace Stress

    As a manager/supervisor of union or non-union employees, you may find yourself in a situation where employees are visibly stressed out and are becoming burned out. This session is designed to give managers insight on stress in the workplace and stress related medical leave and accommodation.
      not offered this term
    Lunch Time Learning Session: Discipline and Discharge

    This session is designed to assist managers and supervisors of unionized employees in the interpretation and application of collective agreement provisions and applicable university policies on discipline and discharge.
      not offered this term
    Lunch Time Learning Session: Hot Topics in Human Rights

    As a manager/supervisor of union and/or non-union employees, you will be required on occasion to make decisions that have implications for an employees Human Rights. This session is designed to give managers an overview of some of the most common Human Rights issues that they will encounter in the workplace, such as: Family status i.e. the care of children and/or adult family members; Age i.e. the abolishment of mandatory retirement; and The accommodation of disabilities i.e. episodic illnesses, depression, multiple chemical sensitivity, learning disabilities. The Employee and Labour Relations Unit is pleased to be offering this session in collaboration with our colleagues from the Human Rights Office.
      not offered this term
    Lunch Time Learning Session: Hot Topics in Labour, Employment and Return to Work

    Join the entire employee/labour relations team for this session on hot topics in labour, employment and RTW issues. The session is designed to give managers/supervisors information on hot topics of relevance in a unionized and non-unionized setting.
      not offered this term
    Lunch Time Learning Session: Introduction to Accommodation Program

    What happens at Queen’s University when an employee is no longer able to perform the essential functions of their job due to disability? How is this determination made? What is a manager’s role in the accommodation process? This session is designed to help managers and supervisors in the interpretation and application of the Accommodation Program and its implications on current practices at the University.
      not offered this term
    Lunch Time Learning Session: Medical Appointments/Compassionate Leave/Sick Leave

    This session is designed to assist managers and supervisors of unionized employees in the interpretation and application of collective agreement provisions and applicable university policies on sick leave, compassionate leave and medical appointments.
      not offered this term
    Lunch Time Learning Session: Performance Management

    As a manager/ supervisor of union or non-union employees, there will be times when your direct reports have engaged in work performance that is below an articulated and acceptable level. Those situations will be addressed through Performance Management. This session is designed to assist managers/ supervisors in understanding what performance management is and introduce them to tools for effecting timely and proper performance management.
      not offered this term
    Lunch Time Learning Session: Principles of Informal Workplace Inquiries

    As a manager/supervisor of union or non-union employees, you may become aware of situations/facts that, if accurate, may amount to workplace misconduct, breach of policy or the law (such as, occupational health and safety legislation or the Human Rights Code). An informal inquiry is often required to determine whether further action and/or a more formal inquiry is necessary. This session is designed to assist managers and supervisors to identify those situations where further inquiry is necessary and will introduce them to the tools for conducting those inquiries.
      not offered this term
    Lunch Time Learning Session: Sick Leave and Accommodation

    This session is designed to assist managers and supervisors in the interpretation and application of collective agreement provisions and applicable university policies on sick leave, physicians notes and accommodation.
      not offered this term
    Lunch Time Learning Session: When to use counselling or discipline?

    As a manager/supervisor of unionized or non-unionized employees, you may be faced with making a decision on whether to discipline or counsel an employee for certain conduct/behaviour exhibited in the workplace. This session is designed to assist managers and supervisors in determining how best to approach these situations to attain desired outcomes.
      not offered this term
    LunchTime Learning Session: When does managing cross into mistreating employees?

    As a manager/supervisor of union or non-union employees, you may have experienced an employee alleging that what you consider to be management is actually harassment. This session is designed to give managers insight on when management decisions fall under management rights and what behavior may cross the line into mistreatment/harassment.
      not offered this term
    Managing Change (Core) - APAQ

    This workshop will help you recognize the impact of change on yourself and others. You will learn about the stages of change, the physical and psychological effects of change, and some strategies for dealing with change to ensure a successful transition to the new reality.
      not offered this term
    Managing the Risks in International Education - CIP

    Participants will gain an understanding of the basic principles of risk management, including risk and responsibility and liability issues for outbound students and health and safety issues for incoming students. They will be introduced to the various risk management concepts which can be applied to Queen's programs and activities.
      not offered this term
    Mental Health Awareness and Response

    This 3 hour workshop will provide participants with basic mental health awareness. Topics will include the mental health continuum, stigma, the most common forms of mental health issues, and basic helping skills. Participants will also receive information about resources, both on campus and in the Kingston community.
      not offered this term
    Mental Health First Aid

    The purpose of Mental Health First Aid (MHFA) is to teach participants how best to assist someone showing signs of a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. The MHFA Canada program aims to improve mental health literacy, and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague.
      not offered this term
    Mental Health Issues: International Students at Queen's and Queen's Students Abr - CIP

    Participants will gain an understanding of mental health concerns that students on study-abroad programs or international students on campus might experience. The session will also provide information and some basic skills to help participants recognize the signs of mental health issues and respond in an appropriate manner so that students receive the help they need when they need it.
      not offered this term
    New Staff Orientation

    The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, Resarch Grant and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.
      not offered this term
    Organize your office so it works for you (Elective) - APAQ

    Is your office environment hindering your productivity and effectiveness? Are you trying to conform to other people's organizing styles? Do you know which organizing strategies work best for you? Attend this workshop to learn about organizing styles and discover strategies to help you get there. Taking the time to change your desk so it works for you can supercharge your productivity and effectiveness!
      not offered this term
    Performance Management: Manager's Session

    Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. The workshop objectives include understanding the Performance Management Cycle, how to plan and hold a performance review meeting, delivering reinforcing and corrective feedback, setting objectives and goals, and creating a development plan.
      not offered this term
    Personality Dimensions®

    Personality Dimensions® - a new and exciting way of understanding ourselves and others. Personality Dimensions is a temperament instrument that was developed in Canada and is backed by empirically sound research. The workshop is highly interactive and fun! As a participant in this workshop, you will gain a deeper understanding of challenges and conflicts in your life, as well as an appreciation of the different preferences of other personality types. This deeper understanding will help you to value yourself and others, to gain new respect for differences, and to seek practical ways for improving interpersonal relations. Personality Dimensions® is a registered trademark of Career/Life Skills Resources Inc. used under license by Shannon Hill.
      not offered this term
    Personality Type (MBTI) in Career Decision Making

    No matter what work you do, your personality influences your success, satisfaction and comfort on the job. The Myers-Briggs Type Indicator (MBTI) is one of the most valued assessment tools in the workplace today. Using the MBTI, you'll learn what's important in making your personality work for you in your career. Learn about yourself and better understand those who differ from you. MBTI requires an inventory that must be completed and submitted 1 week before the workshop.
      not offered this term
    Pilates

    This body conditioning class is designed to stretch, strengthen and balance the body. Pilates targets the deep postural muscles within the body through a series of exercises aimed at building muscle strength and rebalancing the body. Excellent for improving posture, strength and flexibility and aligning the body correctly, Pilates also teaches coordination, concentration and control of the body. Fall classes run Tues Sept 24 to Dec 3 and winter classes run Jan 14 to Mar 25. NOTE: Each 10 week series costs $30. Payment must be received before classes start. Starting Monday January 13, please make the $30 payment for your wellness classes at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa.
      not offered this term
    Positive Space

    The Positive Space program at Queens brings visibility and support to queer communities at Queens. Positive Space stickers posted at the entrance to work, living, or study areas encourage the Queens community to celebrate the gender and sexual diversity that exists on campus and to work to overcome subtle and overt forms of discrimination and harassment. Members of the Queens communitystaff, faculty, and studentscan become program participants by attending a Positive Space Information Session. The session includes an exploration of language and discussion of scenarios, to assure a shared level of familiarity with queer issues, local resources, and discrimination policies. At the end of the session, those who wish to become participants can register and receive a sticker to post.
      not offered this term
    PREPARE

    This training is designed for front-line staff who may encounter hostile or aggressive customers in the course of their duties. Designed to teach Participants to: recognize early warning signs of anger or hostility, effectively utilize personal space, body language and paraverbal communication to relieve tension and defuse hostility, employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially dangerous, maintain on objective and professional attitude when responding to an agitated individual, invoke four priorities essential to your organization's Violence Response Procedures, effectively debrief once Tension Reduction occurs
      not offered this term
    Preparing for your Annual Review: Employee Session

    Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. During the workshop, we will discuss what performance management is, why it is important, roles and responsibilities, preparing for your review meeting, creating a development plan, materials and resources, and closing tips.
      not offered this term
    Principles of Project Management (Core) - APAQ

    This workshop will focus on the technical and people factors which influence project success. You will learn how to plan projects, monitor progress and achieve desired results using tools and techniques to develop task lists, resource requirements and realistic project schedules. In addition, there will be a discussion on some of the people issues such as gaining cooperation and commitment, and leading effective project meetings. This is an interactive, hands-on workshop which includes small group activities and case studies.
      not offered this term
    Purchasing in the Public Sector (Elective) - APAQ

    Learn the new rules for purchasing in the Ontario public sector. Did you know the Broader Public Sector Procurement Directive became effective on 1st April 2011? The Directive sets the legal rules for purchasing activities within the University, sets thresholds for tendering and has 25 mandatory requirements. Compliance is a necessity so knowledge of the new rules is essential. This session will be facilitated by Strategic Procurement Services and will provide you with the knowledge required to perform your regular purchasing tasks.
      not offered this term
    Report Writing Fundamentals - CWC

    This workshop will cover the six steps for effective report writing, brainstorming techniques to speed up the writing process and tips for organizing your report.
      not offered this term
    Sexual and Gender Violence and Harrassment in the Workplace (Elective) - DIW

    Like any other workplace in Ontario, Queens University has legal obligations to address issues of sexual harassment and violence in the workplace. This important session will provide participants with a clear understanding of the definition of sexual harassment along with examples of how it may occur within a workplace context. Through a stop action role play and case scenarios participants will have the opportunity to: practice first-response skills, learn strategies for making appropriate referrals to people experiencing sexual harassment or violence in the workplace, and learn how to initiate appropriate resolution processes to incidents of sexual violence. This session will be equally valuable for both employees and supervisors given our shared responsibilities to address harassment in the workplace.
      not offered this term
    Social Media (Elective) - APAQM

    Learn what social media really is and what is isnt. Topics to include: the history and potential future of social media, the scope and uses of social media, how to use it appropriately and get the best benefit from it, getting buy-in from supervisors and users, and how to identify your audience
      not offered this term
    Socio-cultural Competency and Workplace Integration (Elective) - DIW

    Canada is a pluralistic country with increasing rates of immigration and growth in the diversity of our population. Workplaces in Canada such as Queens are becoming increasingly multicultural and part of this diversity comes from welcoming more newcomer/international professionals. During the process of workplace integration is the unique experience newcomers specifically have the unique challenge of adapting their communication and social skills to the norms of the Canadian workplace. At times, this can be a challenging learning transition. Failure for newcomer professionals to develop effective workplace integration skills in a new culture can result in: social isolation, unsuccessful employment or academic experiences, discrimination, social anxiety, and social avoidance. On the other hand, when employees who are already established in Canadian workplaces fail to recognize how their own values and practices are cultural, unspoken assumptions about cultural superiority can result in unconsciously creating and unwelcoming even discriminatory work environments. Each of us has been shaped by our own culture(s). Socio-cultural competence awareness can help all employees become more conscious of their own cultural frames of reference, contribute to creating a positive and supportive work environment, and ease the workplace integration transition for international professionals.
      not offered this term
    Staff Apprecation Day 2013: Gentle Yoga

    Learn how to calm and prevent stress while improving your quality of life, and your overall health. You will practice gentle yoga postures and breathing exercises you can bring into your daily life to help you relax anywhere, anytime. Bring your own mat. No Yoga experience needed.
      not offered this term
    Staff Apprecation Day 2013: Pilates

    This body conditioning class is designed to stretch, strengthen and balance the body. Pilates targets the deep postural muscles within the body through a series of exercises aimed at building muscle strength and rebalancing the body. Excellent for improving posture, strength and flexibility and aligning the body correctly, Pilates also teaches coordination, concentration and control of the body.
      not offered this term
    Staff Apprecation Day 2013: Queen's Phytotron Tour

    Come tour our very own tropical plant Conservatory with over 150 plant species and learn about what research is going on in our greenhouse complex.
      not offered this term
    Staff Apprecation Day 2013: Summerhill & Benidickson House Tour

    Come and learn more about Office of Advancement and the Initiative Campaign by touring Summerhill, the Old Medical Building and Fleming Hall. These are all campus locations where Advancement operates its fundraising, alumni relations and marketing departments. Summerhill is the oldest building on Queen's campus. The building was completed in 1839 as a private home for the Anglican Archdeacon George Okill Stuart. When Upper Canadas first Parliament met nearby, the members stayed at Summerhill. In 1853, Queens College (Queens University) purchased Summerhill. The east wing (now called Benidickson House) served as the principals residence and is now used for formal dinners and ceremonies. Benidickson House is also home to the Chancellor when he is on campus. Advancement is a Scent-free environment. Tour participants are asked to refrain from using scented products.
      not offered this term
    Staff Appreciation Day 2013: Music in Our Mist

    The violin/piano duo of Karma Tomm and Adrienne Shannon will share the inner workings of the rehearsal process. Using works by Bach, Monti, Poulenc, and Beethoven, they will identify ingredients of music and demonstrate how to bake the layers in preparation for performance. Join in the process of deliberation, experimentation and decision-making as two artists collaborate. The program will include a music visualization that captures movement, color, and form in visual terms, and will conclude with a performance of Sonata in G Major, Op. 30 no. 3 by Beethoven. Both performers are on faculty at Queens School of Music. In addition, Karma Tomm is the Director of Queens Conservatory of Music; and Adrienne Shannon is a member of the PALENAI Piano Duo with Joy Innis, and is the Coordinator of the Music and Digital Media Program at St. Lawrence College. Refreshments provided.
      not offered this term
    Staff Appreciation Day 2013: Spin Class

    This all-level group-cycle class mixes up strength and interval training to create a fun ride.
      not offered this term
    Staff Appreciation Day 2013: Stetch & Relaxation

    Each day we all have to deal with stress from work, family, relationships, and just plain life! Let Tara walk you through some yoga postures, breathing and meditation techniques that will help you release stress from mind and body, and create calm and concentration. Feel the difference even a short relaxation can make to your day! Bring your own mat, or mats provided.
      not offered this term
    Staff Appreciation Day 2013: The Big Picture at the Agnes

    Join us for a fast-paced guided tour of current exhibitions and historic Etherington House.
      not offered this term
    Steps to Wellness Walking Club

    It is a known fact that strength training is vital to keeping healthy and fighting the aging process, so a strength and toning component has been added to the walking club schedule. The instructor will lead the group through various easy, fun and safe exercises to help strengthen & tone, improve balance, flexibility and coordination at some point during the 45 minute walking session. It provides motivation and support for people who want to get moving toward better health by incorporating exercise into their daily lives. The instructors strive to motive participants and provide fitness tips, stretching, and encourage healthy eating habits. This FREE Walking Program can help reduce the occurrence of preventable chronic diseases, especially those associated with being overweight, reduce stress and improve quality of life. The structured walking schedule is one day a week but participants are encouraged to get out with a buddy or co-worker at least two other days a week. The walking routes will vary around campus and the waterfront. Meet at noon in the courtyard behind Grant Hall on Wed Sept 25. The club runs until Dec 4.
      not offered this term
    Steps to Wellness Walking Club - West Campus - Spring 2013

    It is a known fact that strength training is vital to keeping healthy and fighting the aging process, so a strength and toning component has been added to the walking club schedule. The instructor will lead the group through various easy, fun and safe exercises to help strengthen & tone, improve balance, flexibility and coordination at some point during the 45 minute walking session. This Walking Program is designed for all activity levels. It provides motivation and support for people who want to get moving toward better health by incorporating exercise into their daily lives. The instructors strive to motivate participants and provide fitness tips, stretching, and encourage healthy eating habits. This FREE Walking Program can help reduce the occurrence of preventable chronic diseases, especially those associated with being overweight, reduce stress and improve ones quality of life. The structured walking schedule is one day a week but participants are encouraged to get out with a buddy or co-worker at least two other days a week. The walking routes will vary around campus and the waterfront. The first class will be an indoor planning and information session in the Vernon Ready boardroom on April 15 at 12:10.
      not offered this term
    Steps to Wellness: Queen's Walking Club

    Join us each week for 45 minutes of outdoor activity. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Wednesdays from 12:05 to 12:50 for 10 weeks. The program will be customized based on your needs and possible activities may include stretching, fitness tips, and walking along a variety of routes around campus and the waterfront. The program is being offered at no cost for Queens employees. It will start Wednesday Sept 25 at 12:05. Meet in the courtyard area behind Grant & Ontario Halls.
      not offered this term
    Steps to Wellness: Queen's Walking Club

    Join us twice each week for 45 minutes of outdoor activity. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Tuesdays and Thursdays from 12:05 to 12:50 for 8 weeks. Activities will include stretching, fitness tips, and walking along a variety of routes around campus and the waterfront. The program is being offered for $10 for Queens employees and includes a dry-fit t-shirt and manual. Orientation is May 1 at 12:05 in Mac Corry FSLF Lecture Theatre.
      not offered this term
    Steps to Wellness: Queen's Walking Club - West Campus

    Join us each week for 50 minutes of activity. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Wednesdays from 12:00 to 12:50 for 8 weeks. The program is being offered for $10 for Queens employees and includes a dry-fit t-shirt and manual. Orientation is April 30 at 12:00 in the McArthur Hall gym and the first class is May 7.
      not offered this term
    Strategic Thinking (Core) - APAQM

    In this workshop learn about the theory and techniques (conceptualizing, planning) of strategic thinking. This skill can help you maintain the momentum needed to successfully achieve strategic change, link vision and concepts to the desired outcome, and identify and influence decision-makers.
      not offered this term
    Take a Minute! The Minute Taker's Workshop (Elective) - APAQ

    This workshop is designed to help all people who are involved in the minute-taking process, either on an occasional or regular basis, become more confident in their recording skills. It provides techniques and examples to enable minute takers to produce concise, accurate minutes in a timely manner for both formal and informal meetings.
      not offered this term
    The 'International Experience' at Home - CIP

    The environment at Queen's becomes richer with every student who leaves their home country to join our community, and with every Queen's student who extends their education beyond our borders. This session will help participants understand how Queens is working toward the internationalization of the broader learning environment for domestic students as well as the integration of international students into the campus and community.
      not offered this term
    The Essentials of Sexual and Gender Diversity in the Workplace and Beyond - DIW

    This course is an overview of both the legal obligations of employers with regard to LGBTQ employees and the business case for inclusion of sexual and gender diversity. It will examine the impact in the workplace of "coming out" and of "transitioning", look at barriers to inclusion, and offer ideas about how the workplace can become more inclusive.
      not offered this term
    The File Cabinet in your Computer (Elective) - APAQ

    Become more efficient with your time through the use of an electronic file management system. Participants will learn how to organize, store, and name files in a consistent way. Topics will include the various types of storage media, finding your way around, creating folders, naming conventions, renaming, searching, moving & deleting, copy vs. paste. Participants will have an opportunity to apply their new skills using a case study.
      not offered this term
    The International Student Experience - CIP

    Participants will be introduced to the experiences of international students studying at Queens. They will gain an understanding of the demographic of the international student body and have the opportunity to interact with students directly. Participants will gain insight into aspects of the academic, administrative, and social experiences of the students.
      not offered this term
    Yoga - Lunch Time Chair

    Crave yoga's benefits but short on time? Why not fit in a yoga class on your lunch hour! Chair yoga meets you right where you are, in your work clothes. Yoga in the chair takes you through a series of stretches, easing the tension in hands, neck, shoulders, back, hips, legs and feet, followed by yogic breathing and relaxation techniques to calm the mind. You will leave class feeling relaxed and rejuvenated. This is an all level class suitable for everyone. Fall classes run Mon Sept 23 to Dec 2 & Winter classes run Jan 13 to Mar 24. NOTE: There is a fee of $30 for the 10 week series. Payment must be made before classes begin. Starting Monday January 13, please make the $30 payment for your wellness classes at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa.
      not offered this term
    Yoga for Managing Stress

    This lunchtime class will help you find your own off switch to escape the pressures of the day! Learn how to calm and prevent stress while improving your quality of life, and your overall health. You will practice gentle yoga postures and breathing exercises you can bring into your daily life to help you relax anywhere, anytime. Bring your own mat. No Yoga experience needed. Fall classes run Thurs Sept 26 to Dec 5 and winter classes run Jan 16 to Mar 27. NOTE: Each 10 week series cost $30. Payment must be received before classes start. Starting Monday January 13, please make the $30 payment for your wellness classes at HR reception on the first floor of Fleming Hall, Stewart-Pollock Wing. The reception is open Monday to Friday from 8:30 to 4:30. Payment can be made by debit, MasterCard, or Visa.
      not offered this term
    Yoga for Managing Stress - West Campus

    Lunch time yoga held for staff by a certified instructor. The classes will be held once a week on Wednesdays and will run for 10 weeks. The fall series runs Sept 25 to Dec 4 and the winter series runs Jan 15 to Mar 26. Each 10 week series costs $30.
      not offered this term

Queen's Human Resources
Fleming Hall, Stewart-Pollock Wing
Kingston, Ontario, Canada. K7L 3N6.
T: 613.533.2070 | F: 613.533.6196
hradmin@queensu.ca