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Learning Catalogue

Welcome to your Learning Catalogue! Are you seeking to sharpen your skills, to deepen your knowledge, or to explore new career opportunities? Whatever your training objectives are, we are here to help you reach your personal and professional goals.

You can register for individual workshops and lunch & learn sessions as well as for one or more of our Certificate Programs. Refreshments will be served at all half-day and full-day workshops.

New Employees

Please register for one of our New Staff Orientation sessions. These 3-hour sessions are held once a month from September to June (not offered in December). Get information about Queen's resources and services, HR benefits, and hear guest speakers from various departments across campus.

New Offerings!

  • New Certificate Program: Queen’s Volunteer Engagement Certificate
  • Aboriginal Teachings Lunch & Learn Sessions
  • Pre-Retirement Series designed to encourage Queen’s employees to begin planning earlier in their lives so that they can live the way they want to when they retire
  • New wellness sessions including Barre Pilates and Yoga for Managing Stress
  • Meetings that Matter workshop designed to help leaders run productive and efficient meetings, and achieve real results
  • Working with People on Projects workshop from Lynda Pinnington to help teams successfully navigate shared projects

If you have any questions or would like to discuss an idea for a new workshop send Organizational Development & Learning an email. We value your feedback and continually strive to improve our learning offerings to ensure they are meeting your needs.

Wellness Programs

In addition to our professional development offerings we have an extensive list of wellness and fitness sessions offered in partnership with Queen's Athletics & Recreation. We recognize the importance of work-life balance and strive to provide staff with accessible and inexpensive programs that give you opportunities to have fun and get fit at work.

How to register

Please Note: If you register for a certificate program, you also have to register for and complete the required workshops. The required workshops will be offered between September and June and will be repeated in subsequent years. You do not have to complete your certificate in one year.

C E R T I F I C A T E   P R O G R A M S
Certificate Details   Sign-Up
Administrative Professionals @ Queen's Master Certificate -APAQM

This certificate is designed for administrative and support staff aspiring to broaden their career path within Queens. The certificate bridges the APAQ certificate, provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate. The goal of the certificate is to provide staff with tools and resources, enabling them to become greater assets to themselves, their department, and the university and community as a whole.

There are 10 workshop in this certificate. You are required to take the 8 core workshops and 2 of the 5 electives.
Administrative Professionals at Queen's -APAQ

Are you a Departmental or Administrative Assistant who would like to enhance your skills? Are you somebody who aspires to those jobs and wants to build the foundation of the essential skills to prepare for future opportunities? This certificate is designed to introduce the fundamental competencies for administrative and support positions at Queen's.

There are 10 workshops in this certificate. You are required to take the 8 core workshops plus 2 of the 5 electives.

If you registered for APAQ before the revisions, you can receive credit for workshops attended before the changes.
Certificate in International Perspectives -CIP

The Certificate in International Perspectives is offered jointly by Queen's Human Resources and Queen's University International Centre (QUIC). All staff are eligible to register in the certificate program and take part in the various sessions. The main objective of the certificate is to give participants a well-rounded and deep understanding of the various international activities that shape the international environment of an institution such as Queen's. Participants will also gain knowledge and skills that will help them achieve success as they work in the increasingly international / intercultural environment of the university. The skills and knowledge attained will promote participants' personal development, and increase their ability to function more effectively on an institutional level.
Certificate in Workplace Communications -CWC

The ability to communicate is critical to everyone in an organization. Effective interaction with co-workers, managers, students and internal and external "customers" is based on sound communication techniques. This certificate program will enable employees to improve their written, verbal, non-verbal and interpersonal communication at work. There are 9 required workshops in this certificate.
From Diversity to Inclusion in the Workplace -DIW

Building an inclusive environment that promotes diversity and inclusion requires active participation of everyone on campus. This certificate program consists of 6 core courses, 2 electives, and 2 online courses that seeks to engage Queen's staff and faculty in conversation, discovery, and learning about diversity and equity and to provide resources, knowledge, and tools required to make Queen's an inclusive campus. Core Courses: 1)Accommodation: Disability, Faith, Gender & More; 2)Building Inclusive & Accessible Workplaces; 3)Employment Equity: Moving Beyond Compliance; 4)Expanding the Circle: Including Aboriginal Cultures in the Workplace; 5)Human Rights, Queen's & You; 6)The Essentials of Sexual & Gender Diversity in the Workplace.
Queen's Volunteer Engagement Certificate -QVEC

Do you work with volunteers, or plan to in the future? Would you like the opportunity to professionalize your credentials with a Queen's certification in volunteer management? If so, consider registering for QVEC, a certificate program designed especially for Queen's faculty and staff who work with volunteers. Presented by Internationally Certified Volunteer Relations staff, QVEC will provide practical tools and techniques to manage volunteers within the higher-education context. Course highlights include: developing position descriptions & setting up a framework for engaging volunteers; Queen's specific recruitment tools and techniques; strategies for effective orientation and on-boarding; developing meaningful recognition programs; and risk management tools, resources and supports. This learning opportunity is presented by Queen's Alumni Relations, in partnership with Human Resources. This certification program consists of 4 in-class modules, and one self-directed session. For more information please copy the following link into your browser: http://queensu.ca/qvec

L E A R N I N G   C A T A L O G U E
Workshop Details     Offered
Aboriginal Teachings: Indigegogy

First Nations people have been in a struggle for decades to have the right to control their education and to create forms of education which preserve values, attitudes, ceremonies, medicines, and an Elders' presence within the educational processes. This session will answer the question: 'What is Indigegogy?' This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch).
Aboriginal Teachings: Sacredness of Land

An Indigenous perspective regarding the relationship between people and land. Why is the land so important to Indigenous peoples? Learn about Indigenous Creation stories and worldviews, as well as the interconnectedness that is sacred and important to Indigenous people. This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch).
Aboriginal Teachings: The Transformative Circle

Learn about the benefits of teaching and learning in a circle. Everything that exists in the world from an Indigenous perspective is round, including: the Sun, Moon, Stars, Mother Earth, the winds, and the four seasons. All move in a sacred circle. When we teach in circle we bring the sacred understanding of our ancestors into the circle with us. Learn about other types of transformative circles such as talking circle and healing circles. This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch).
Aboriginal Teachings: Wholistic Healing

Every experience we have in our lives is Wholistic in nature. Learn more about the traditional understanding of Wholistic healing on Turtle Island, through the concepts of Spirit, Nature, Intellect, and Character. The wolf and the deer will help guide us on a journey of self-understanding and healing. This is a one-hour Lunch & Learn session (food is not provided so please bring your own lunch.
Accommodation: Disability, Faith, Gender and More - DIW

The course offering is an introduction to the elements of workplace accommodation. Topics covered include: i) the essential elements of a good workplace accommodation policy; ii)discrimination in workplace culture, practices, policies, and procedures; iii) workplace barriers to the full participation of persons from equity groups; and iv) the critical elements of a successful return-to-work program. Participants will gain foundational knowledge of the current meaning and context of workplace accommodation and how to ensure appropriate accommodation. This workshop will draw upon real-life scenarios so that the participants understand the pivotal role they can play in recognizing and implementing the concept of accommodation in their workplace.
Advanced Customer Service: Dealing with Difficult Situations (Core) - APAQ

Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance and refine your approach to customer service. Topics include: understanding communication essentials, the importance of knowing your own communication style, the role of perception, the power of re-framing, and defusing potentially volatile customer service situations.
Anti-Oppression in the Workplace (Elective) - DIW

Equity seeking groups in Canada have long experienced various forms of oppression. Some oppressions, like physical brutality, may be direct and easily observable. Others are less easy to detect but nevertheless have a great impact on a person's feelings of dignity, welcome and value. Each of us has a positive role to play in creating communities and workplaces that are anti-oppressive for all people, but particularly those most affected by inequity. At the end of this session, participants will be able to define oppression as it relates to equity seeking groups in Canada, identify various forms of oppression and the ways in which they are sustained by institutional, political, economic, cultural and other power structures. Participants will also be able to identify everyday ways in which non-target group members experience advantages as a result of continued oppressions, and develop strategies for ongoing reflection on, and practice of, anti-oppression in the workplace. These strategies can be applied in service delivery, and in our interpersonal relationships in the workplace and beyond.
Anti-racism 101 (Elective) - DIW

Anti-racism training and education is based on the fact that racism exists, it is pervasive, and is manifested in a variety of forms. This workshop will help us to understand the dynamics of racism in our society, institutions, and daily lives and share approaches for working together to fight racism.
ARC Steps to Wellness Walking Club - Main Campus

Join us once each week for 45 minutes of outdoor activity. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Wednesdays from 12:05 to 12:50 for 8 weeks. Activities will include stretching, fitness tips, and walking along a variety of routes around campus and the waterfront. The program is being offered for FREE for Queen's employees. This free walking program can help reduce the occurrence of preventable chronic diseases, especially those associated with being overweight, reduce stress and improve your quality of life. Participants are encouraged to get out with a buddy or co-worker each week. The club runs Wednesdays starting Sep Sep. 21, 2016 to Nov. 9, 2016. Meet at noon in the courtyard behind Grant Hall.
ARC: Barre Pilates (Fall)

This unique workout integrates elements of dance, pilates, yoga, cardio and strength training. Sculpt and tone while improving balance and flexibility with unique exercises using the ballet barre, small balls, hand weights and foam rollers in this dynamic, high energy class. It is suitable for all levels, including those with no dance background. The fee for the 12 week series is $40. PLEASE NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! Fall session runs Fridays from 12:05 to 12:50 from Sep. 23, 2016 to Dec. 9, 2016.
ARC: Gentle Yoga (Fall)

Crave yoga's benefits - but short on time? Why not fit in a yoga class on your lunch hour! This class is based in Hatha yoga and focuses on proper alignment, breath connection and focus with mindfulness. This class will help reduce stress, increase energy, stretch and strengthen the muscles, ease the tension in hands, neck, shoulders, back, hips, legs and encourage you to breathe more freely and fully. You will leave class feeling relaxed and rejuvenated. This is an 12-week all level class suitable for everyone. There is a fee of $45. NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! Classes run from 12:05 to 12:50 Tuesdays from September 20, 2016 to December 6, 2016.
ARC: Mat Pilates (Fall Session)

This class emphasizes precise movements to activate, isolate, and stabilize core muscles. This class is great for improving posture, flexibility, balance and strength. This class is a mixture of beginner and intermediate exercises and options will be given for all levels. The fee for the 12 week series is $45. PLEASE NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! Classes run from 12:05 to 12:50 Mondays from Sep 19, 2016 to Dec 12, 2016 (no class on October 10).
ARC: Physio Pilates (Fall Session)

Learn the basic principles of Pilates and how to incorporate them into your workday for lasting benefit. This class will help to develop a stronger core, improve pelvic and spinal alignment, provide relief from repetitive strain injuries and muscle tension, increase circulation, stretch and lengthen the muscles that grow tight with sitting for long periods and develop proper breathing patterns. Take a restorative break from your workday and enjoy the benefits of mindful movement that will result in increased focus and concentration as you head back to your workplace. This 12-week class is a mixture of beginner and intermediate exercises and options will be given for all levels. The fee is $45. PLEASE NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! Fall Session runs from 12:05pm to 12:50pm Wednesdays from Sep September 21, 2016 to December 7, 2016.
ARC: West Campus Training Club

Join us once each week for 45 minutes of full-body strengthening and toning. The ARC and HR have partnered to bring you certified trainers to lead a lunch-time series on Mondays from 12:05 to 12:50 for 12 weeks. This circuit style workout works your entire body. Every class will help increase energy, build muscle tone & burn fat! Meet at the Duncan McArthur Gym. The fee for the 12-week program is $20. PLEASE NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! Fall sessions run Mondays from Sep. 19, 2016, to Dec. 12, 2016.
ARC: Yoga for Managing Stress (Fall)

This lunchtime class will help you find your own off switch to escape the pressures of the day! Learn how to produce calm and prevent stress while improving your quality of life, and your overall health. You will practice gentle yoga postures and breathing exercises you can bring into your daily life to help you relax anywhere, anytime. Bring your own mat. No Yoga experience needed. The fee for the 12 week series is $45. PLEASE NOTE: Payment must be received before your registration to the course is accepted. The following are the steps to apply. Step 1: Applicants will sign up through the Learning Catalogue. You will receive an automated message indicating you will be notified when there is room in the class. Please ignore this message and proceed to step 2. Step 2: Make payment at HR reception (first floor of Fleming Hall, Stewart-Pollock Wing). Payment can be made by debit, MasterCard, or Visa. Step 3: Once payment is received you will receive a confirmation email through the learning catalogue. Step 4: Enjoy the class! The Fall session runs 12:05 to 12:50 Thursdays from Sep. 22, 2016 to Dec. 8, 2016.
Assertive Interpersonal Communication - CWC

Assertive communication is a fundamental workplace skill and is critical to an environment of open communication. Assertive techniques can be used in any type of interpersonal communication. This workshop will cover various communication styles and the characteristics of open versus closed communication climates. Additional subjects covered include: the five components of an assertive message, determining when to use an assertive communication style, giving constructive feedback appropriately, and receiving feedback in a positive way.
Best Practices (Core) - APAQ

A strong internal control environment helps an organization to efficiently and effectively meet its objectives while ensuring compliance to applicable laws, regulations and policies. During this interactive session, participants will learn about roles and responsibilities with regards to maintaining internal controls at Queen's as well as tips for preventing and detecting fraud in the workplace. This session will also highlight some of the recent policy and process changes at the university and discuss how these impact internal controls.
Best Practices in Managing your Human Resources (Elective) - APAQM

Best practices are organizational structures, cultures and systems that set the benchmark standards of excellence for others to follow. Learn some of the best HR practices from Queens HR staff that can help you in creating and maintaining a highly satisfied and motivated work force.
Bridging the Generation Gap at Work (Elective) - APAQ

Each generation of people is different in important ways. How can we make this an advantage in today's workplace? The key to working effectively with different generations is developing an understanding of generational influences, values, and what motivates people. Learning to appreciate and utilize this diversity in a positive way can enhance our workplace. In this workshop, we explore the characteristics and strengths of each generation and develop strategies for improving communication and multi-generation team performance.
Build More Effective Relationships - One Relationship at a Time (Core) - APAQM

DISC is a remarkably accurate behaviour assessment tool founded on proven research. Participants of this workshop will discover their DiSC styles and learn how their style affects workplace priorities and relationships. Everything DiSC Workplace can be used with everyone in an organization, regardless of title or role, to improve the quality of workplace communication and cooperation. This workshop provides a common language for individuals and teams to use to better understand themselves and adapt to the behaviour of others. There is a $50 fee associated with this workshop (charged to a participant's department or faculty).
Building Inclusive and Accessible Workplaces - DIW

This workshop will familiarize participants with the purpose and mandate of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), along with how the AODA intersects with other key pieces of legislation. Participants will recognize barriers to access and gain a better understanding of what accessibility means in the Queen's context and what they can do towards achieving a barrier-free and inclusive workplace. Key principles, concepts, and the positive impact of fostering inclusive and accessible workplaces will be explored through group discussions, exercises, and case studies. In addition, strategies around best practice approaches for creating an accessible workplace for persons with disabilities, as well as methods for measuring the success of accessibility strategies will be shared.
Business Writing Basics - CWC

Would you like to improve your basic writing skills and brush up on grammar, punctuation, and spelling in an informal and supportive learning environment? Then participate in this session facilitated by members of the Queen's Writing Centre.
Business Writing Essentials (Core) - APAQM

This workshop will help you to enhance your written communication skills by focusing on the development of clear and professional content, whether for email, reports, proposals or letters. At this session, we will explore persuasive style and creating a positive voice in your professional writing. We will also practice a number of editing strategies.
Communication: Styles & Stumbling Blocks (Core) - CWC - APAQ

To work effectively with others, we must communicate in a way which promotes understanding and cooperation. Participants will gain insights into the communication process, their unique communication style, and some of the barriers to successful communication. The knowledge gained in this workshop is vital for anyone wishing to refine their personal or professional communication skills.
Constructive Conflict Resolution - CWC

You can be more effective in handling conflict by understanding the role of conflict in interpersonal relations and learning strategies to handle difficult behaviours and situations. This interactive workshop will focus on the nature of conflict - definition, myths and benefits; types; personal conflict styles; managing conflict assertively; and methods of conflict resolution.
Cover Letters & Resumes

By attending this workshop, participants will begin to build and refine their self-marketing tools. Participants will learn to: 1. Understand the essential components of an effective cover letter and resume; 2. Identify the key requirements of a job description; 3. Understand resume and cover letter best practices at Queen's; 4. How to choose the right resume format. Please bring your current cover letter and resume with you. If you don't have a resume or cover letter, please bring as much relevant information to the workshop as you can (positions, dates, responsibilities, accomplishments, education, etc).
Creating & Sustaining Positive Work Relationships

At work, it's important that we interact with other people - colleagues, clients, supervisors, managers, students, faculty and other stakeholders. Sometimes this can be challenging, particularly when we interact with so many different personalities. Have you ever wondered how to keep these relationships solutions-focused and uplifting, while enabling everyone (including yourself) to do productive meaningful work? Positive psychology research can help. In this workshop, you'll learn tools, tips and techniques to help you stay positive when working with others, and encourage them to be more positive too.
Delivering & Receiving Constructive Feedback (Elective) - APAQM

(formally titled How to Give & Receive Constructive Feedback) Constructive criticism is helpful for professional growth and development. However, criticism, even if well-intentioned, can be perceived as an unfavourable judgement. In this workshop you will learn that constructive feedback is information-specific; issue-focused and observation based. You will learn concrete strategies, steps, insights and tips for delivering valid, constructive, positive and critical feedback. This session also will provide you with the necessary skills to receive constructive feedback effectively such as being open, embracing the uncomfortableness of receiving feedback; not taking it personally; not arguing back; looking at the big picture; and soliciting feedback from multiple sources. There is a $50 attendance fee charged to a participant's department or faculty.
Delivering Business Presentations with Style & Confidence(Core)(3 Part Workshop) - APAQM

Discover techniques and strategies for designing & delivering presentations and the use of instructional techniques. Participants will practice presentation skills through a working session and mock presentations. Participants will also develop an action plan based on video tape and peer feedback. NOTE: this is a 3 part session. Part I is the workshop; Part II consists of a working session; Part III is the presentation session. Fall Term dates - Part I: Oct 13, 2016. Part II: Oct 24, 2016. Part III: Nov 2, 2016. Winter Term Dates - May 3, 10 and 17.
Diversity at Queen's (Core) - APAQ

As our campus becomes ever more international, increasing our knowledge of 'cultural competencies' will enable us to work respectfully and effectively with students and faculty from around the world. This workshop is presented in partnership with the International Centre and the Human Rights Office and includes legislation information, scenarios, and the opportunity to interact and share perspectives with international students.
E-Mails @ Work (Core) - APAQ - CWC

E-Mail messages have become a dominant form of written communication, yet few people have ever received formal training in this medium. You will learn how to master e-mail conventions such as jargon and etiquette, project a professional image, simplify your e-mail by choosing the right words, build better e-mail messages, write persuasive e-mails that encourage people to act quickly, and structure your e-mail messages for impact. You will also learn the do's and don'ts for protecting personal and confidential information, as well as tips on managing e-mail messages as university records.
Education Abroad: Opportunities and Experiences - CIP

Participants will learn about the various study abroad opportunities available to Queen's students. Participants will learn what inspires a student to add international experience to her/his degree. In addition, participants will hear directly from Queen's students how international experience impacted their lives. Also explored is what returning students can bring back to campus to enhance the international/ intercultural environment.
Effective Communication: Influencing Colleagues & Supervisors (Core) - APAQM

Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue. Participants will also learn to understand their audience and tailor communication appropriately. By consistently utilizing these approaches, individuals can learn to be more effective and persuasive communicators in the workplace.
Effective Presentation Skills (Core) (Two-Part Workshop) - CWC

The ability to speak in front of a roomful of strangers or your peers, and present ideas and information in an engaging and interesting way, is one of the most important business skills you can acquire. Yet many people avoid making presentations because they believe they cannot overcome their nervousness or fear. This two-part program provides practical techniques for giving more effective presentations. Topics include planning and organizing your presentation, effective delivery methods, visual aids, and overcoming nervousness. You will have the opportunity to practice these skills and receive supportive feedback in a non-threatening environment. Participants must attend both sessions.
Emotional Intelligence (Core) - APAQM

Assess your own emotional intelligence quotient and learn about the four abilities that define Emotional Intelligence. Discover positive techniques to build and strengthen your own and your team's emotional intelligence. Learn the value of emotional intelligence in your personal and professional lives, as well as the impact it can have on an organization. In this workshop, Roger Billings will help participants to develop the skills to influence, inspire and motivate others. There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.
Employee Benefits Plan Education Session

Education session on the University's employee benefits plan. Learn more about your employee benefits plan at one of a series of education sessions hosted by Human Resources. This 90-minute education session will provide participants with an overview of Queen's insured benefits plan, including plan details and how they compare to the market. The sessions will also cover group insurance fundamentals, consumer tips and broader trends in benefits. The employee education sessions are being offered as part of the comprehensive review of the employee benefits plan announced last May. These sessions will be facilitated by Mercer Canada.
Employment Equity: Moving Beyond Compliance - DIW

The purpose of this introductory workshop is to create awareness of employment equity legislation and the requirements and practical application of the Employment Equity Act and the Federal Contractor's Program. Key principles, concepts and the impact of building equitable, inclusive workplaces will be explored through group discussions and participant-centered activities. In addition, best practices for creating an inclusive workplace for members of equity seeking groups will be discussed. The group will also explore the methods for measuring the success of inclusion strategies in applying equity legislation.
Estate Planning with Susan Creasy Part One

Many of us find it difficult to focus on estate planning. Susan Creasy reminds us that estate planning is a chance to take control of the disposition of our assets. For some people this might mean protecting the company they've built. For others it might mean funding the charities they've supported, or to minimize taxes and estate fees and keep the government out of their personal affairs. Whatever your focus might be, it is highly beneficial to stop procrastinating and begin the planning process. Susan's workshop will help you create a road map for the distribution of assets throughout your lifetime and beyond. This is part one of a two-part series.
Estate Planning with Susan Creasy Part Two

This workshop builds on Susan's previous workshop on Estate Planning, exploring ways to ensure you control and properly manage your assets, navigate Ontario's probate processes, and understand the changing role of executors. Finally, the workshop will explore how recent changes in the 2016 Federal budget will impact your estate planning. This is the second (and final) part of the series.
Event Planning - Essential Strategies (Elective) - APAQM

An introduction to planning and staging your Queen's event. Events are very public: they represent your brand, your profile, and reputation. They come with a high level of visibility and accountability, so it's essential that they are planned and executed flawlessly. Events both large and small, play a significant role in furthering strategic goals. Learning outcomes include: I) identifying different types of events; ii) developing an event plan; iii) understanding the essential steps in event planning; iv) creating an event budget; v) promotions; vi) risk management; vii) post-event evaluation. Participants will walk away from the session with many useful tools and templates to facilitate future planning.
Expanding the Circle: Including Aboriginal Cultures in the Workplace - DIW

This workshop will provide you with the information and strategies you need to build effective and positive relationships in the workplace. The workshop's focus is to create understanding, awareness, and knowledge of Aboriginal peoples that will allow you to enhance the relationship between Aboriginal and non-Aboriginal people within our community. It will highlight the benefits of workplace diversity and inclusion of Aboriginal-centric approaches in the workplace. The workshop will include information such as: terminology, stereotypes, populations, statistics, history and rights, cultural approaches, and social and workplace realities.
Finance 101: Your Introduction to Financial Services (Elective) - APAQ

Get started and get connected! If you are new to your administrative role, your orientation starts here. Meet the team and learn what core activities and services we provide. Get core information relating to the University general ledger structure and fiscal year. Learn how important timelines and cut-off dates can assist you in your planning. Get the facts on approvals, signing authority, policies and procedures. Receive a Quick Guide to assist you with knowing where to turn when you need help.
Finance 201: Why What You Do Matters (Core) - APAQM

This module is designed to aid participants in gaining a more comprehensive understanding of why accurate departmental financial information is important. Those attending will be introduced to analyzing financial information from various strategic points of view and develop skills to go beyond just the numbers. An overview of how individual departments fit into the University picture and how these results are communicated will be provided.
Gaining Competence in an Intercultural Workplace - CWC - CIP - DIW

(Formerly titled An Introduction to Intercultural Communication) In this one-day workshop, participants will consider the characteristics of an intercultural workplace and some of the knowledge and skills that will help them function more effectively in it. They will be introduced to common metaphors and theoretical dimensions of culture, as well as a theory of how intercultural competence develops. They will be exposed to intercultural strategies, and learn and practice at least one skill that can help make intercultural interactions more successful. Participants will increase their awareness of the characteristics of an intercultural workplace and consider some established definitions of culture. Participants will learn about some of the theoretical dimensions of culture, including those affecting how we communicate, deal with conflict, and make decisions. Finally, the workshop will introduce the theory behind the Intercultural Development Continuum - a theoretical tool that demonstrates how individuals develop intercultural competence.
Global Opportunities (Core) - APAQM

Increase your awareness of our obligations and responsibilities as a diverse environment, both within Queens and the Kingston community. Learn about Queens strategic plan and the Principal's Third Juncture document and how global opportunities are essential to this vision. Learn about Queen's current demographics and what this diversity means and why it is important for administrative staff to know. Discover the opportunities & resources available to staff to explore their own global mindset.
Helping People Work More Effectively in Teams (Elective) - APAQM

Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams. Utilize the Team Dimensions Profile and its unique Z Process to help you meet the team challenge. It's a proven way to clarify roles, simplify processes, and maximize individual contributions for total team results. There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.
How to Plan an Event on Campus

Queens Event Services offers a full spectrum of professional event management services on campus. This workshop will provide participants with knowledge of available campus services and practical advice and tips from the experts at Queen's Event Services on how to successfully plan your events. An essential workshop for anyone responsible for planning an event at Queen's.
HR - Recruitment Boot Camp: Setting the Stage for Success!

Recruitment Boot Camp, designed for hiring managers, provides the framework for the acquisition of talent into the University and sets the stage for a proficient, consistent approach to hiring in our environment. This program explores the multi-step decision processes that occur when bringing individuals into the University through the three stages of acquiring talent: Recruitment, Interviewing, and Selection. Benefits include: improve your overall employee selection approach, practice behavioural based interviewing techniques, develop skills as an interviewer, learn how to ask competency based questions, avoid interviewer biases and errors and practice the art of note taking.
  not offered this term
Human Rights, Queen's and You - DIW

The term "human rights" can mean many different things to different people. Often when people think of "human rights", faraway struggles for freedom from state persecution are the images that come to mind. Yet, human rights are as much an issue for people here as they are for people around the globe. What are our human rights? Where do they come from? How do they relate to our everyday lives and, more specifically, to the Queen's workplace? This full day interactive session will trace the origins of our contemporary human rights system, explore what Queen's policies say about human rights in the workplace, review basic principles of workplace fairness and respect, generate and share approaches to addressing human rights issues in the workplace.
Interviews: Mastering the Technique

Do you know how to prepare for an interview? Do you want to feel more in control during interviews? The ability to shine in an interview requires many skills that need to be learned as well as practiced to become proficient. As an essential component of the recruitment process, mastering the interview can increase your chances of getting that dream job! In this workshop we will cover the following topics; how to prepare for an interview, the different ways interviews can be structured, how to answer those difficult questions, and what employers are allowed and not allowed to ask you. We will also give you an opportunity to practice interview questions in a supportive environment.
It's About Time (Core) - APAQ

Time management is a skill that we all need to manage our professional and personal lives. Effective time managers constantly evaluate what is more important and arranging their priorities accordingly. In this workshop, you will explore your attitude toward time, learn several time management tips, discover some techniques to avoid procrastination, and learn how to set goals and develop action plans. We can gain far more control over our lives by utilizing simple principles consistently.
Learn and Use your Strengths

This session involves a pre-workshop free online strengths assessment at VIAcharacter.org. Ideally, the assessment should be completed before attending the session, but it is not mandatory. The free online strengths assessment is available at two different sites - its up to you which one you wish to use. Both are free and will require you to create an online account. The University of Pennsylvania’s site is accessible at https://www.authentichappiness.sas.upenn.edu/. The VIA Character site is accessible at http://www.viacharacter.org/www/. During the facilitated session you will learn what character strengths are and how to use them to greater effectiveness. You will learn: 1. What strengths are and what they are not. 2. The benefits of VIA Character Strengths as an assessment tool. 3. How to utilize your strengths every day. 4. How to create a strengths plan to help you flourish personally and professionally.
Learning to Listen - CWC

Improving listening skills can benefit all of us, in both our personal and professional lives. What are your strengths? Where do you need to 'grow' in terms of your listening skills? Find out at this workshop, which focuses on listening skills rather than listening styles. Poor listening skills are very common in our society, and can lead to conflict, wasted time, and unnecessary work. Learning to listen may be one of the most valuable skills you learn this year.
Lunch & Learn: Healthy BBQ

Hamburgers and Hot dogs are not the only thing you can cook on a Bar-b-que. Try Grill vegetables, roast, drunken chicken and more. Learn some easy, flavourful healthy recipes that you can cook on the Bar-b-que. BBQ season has arrived so spark up the BBQ and get cooking healthy!
Lunch & Learn: Understanding Your Pension Statement

Bring your pension statement and review the key sections with Queens pension specialist, Bob Weisnagel. He will explain annual contributions, early and normal retirement projections, biographical data, and then open it up for Q&A.
Managing Change (Core) - APAQ

This workshop will help you recognize the impact of change on yourself and others. You will learn about the stages of change, the physical and psychological effects of change, and some strategies for dealing with change to ensure a successful transition to the new reality.
Managing the Risks in International Education - CIP

Participants will gain an understanding of the basic principles of risk management, including risk and responsibility, as well as liability issues for outbound students. Health and safety issues for incoming students are also discussed. Participants will be introduced to various risk management concepts which can be applied to Queen's programs and activities.
Meetings That Matter

When approached in the right way, a meeting can become a positive and productive business tool. This workshop is for those who want to develop the organizational and communication skills needed to ensure more productive meetings. You will learn the phases to conducting meetings, the various roles and responsibilities during each phase, and techniques for handling non-productive behaviours in meetings.
Mental Health Issues: International Students at Queen's and Queen's Students Abr - CIP

Participants will gain an understanding of mental health concerns that students on study-abroad programs or international students on campus might experience. The session will also provide information and some basic skills to help participants recognize the signs of mental health issues and respond in an appropriate manner so that students receive the help they need when they need it.
Microsoft Excel 2013 - Advanced

In this course students will learn how to analyze their data using advanced functions such as: COUNTIF(S), SUMIF(S), DSUM and other database functions, VLOOKUP, and date and time functions. Data tools will also be explored including Scenario report, Goal Seek, and grouped subtotals. Students will also learn how to summarize data using a PivotTable, a PivotChart and slicers. There is a $50 attendance fee charged to the participant's department or faculty.
Microsoft Outlook 2013 - Advanced

In this course students will learn how to best manage email using: flag messages for follow-up, conversation view and QuickSteps. They will also learn how to organize and accept meetings. In addition, students will learn how to use tasks efficiently and use instant search. Most of all, students will learn how to integrate the various parts of Outlook to function as a time and project management tool. There is a $50 attendance fee charged to the participant's department or faculty.

Have you ever caught yourself multi-tasking, and performing these tasks below your personal standards? Feeling like you are being pulled in all directions at once? Driving home and then not remembering exactly how you got there? Gobbling your dinner without even tasting it? Cruising through life on auto-pilot? While this may feel efficient, it's not necessarily healthy. Mindfulness can bring you a sense of peace, calm and completeness, as well as enhancing your effectiveness and productivity in your daily tasks and improving relationships with those around you. Please note - while meditation is part of mindfulness, we will be looking at all aspects of mindfulness, so this is not exclusively a session on how to meditate. You'll learn a lot more!
New Staff Orientation

The Human Resources Department wishes to invite all newly hired employees (General staff, CUPE Local 229, CUPE Local 254, CUPE Local 1302, ONA, OPSEU, Research Grants and Contract and Post Doctoral Fellows) to an orientation session. Please join us for an informative discussion that includes presentations from various University departments and services as well as essential human resources information.
Organize your office so it works for you (Elective) - APAQ

Is your office environment hindering your productivity and effectiveness? Are you trying to conform to other people's organizing styles? Do you know which organizing strategies work best for you? Attend this workshop to learn about organizing styles and discover strategies to help you get there. Taking the time to change your desk so it works for you can supercharge your productivity and effectiveness! There is a $50 attendance fee charged to the participant's department or faculty.
Performance Management: Manager's Session

Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. The workshop objectives include understanding the Performance Management Cycle, how to plan and hold a performance review meeting, delivering reinforcing and corrective feedback, setting objectives and goals, and creating a development plan.
  not offered this term
PERMA: A Model of Psychological & Social Well-being

Positive psychology is the study of flourishing - those things that allow us to create more meaningful, fulfilling and satisfying lives for ourselves. PERMA is a framework that enables us to flourish and thrive. In this workshop, you will learn the fundamentals of Dr. Martin Seligman's PERMA model, as well as practical tools to apply each pillar of the model in your personal and professional lives. These five pillars can help you to reach a life of fulfillment, happiness and meaning.
Personal Resilience

Learn how to be more personally resilient in the face of difficulties. In this workshop you will learn: 1. What resilience is and the benefits of increased resilience. 2. How to do more than just bounce back from adversity. 3. How to be more aware of your own thinking traps - and how to get out of them. 4. When to apply resilient thinking skills and turn this skill into a life-long habit.
Personality Dimensions®

Personality Dimensions® - is a powerful and exciting way of understanding ourselves and others. Personality Dimensions is a temperament instrument that was developed in Canada and is backed by empirically sound research. The workshop is highly interactive and fun! As a participant in this workshop, you will gain a deeper understanding of challenges and conflicts in your life, as well as an appreciation of the different preferences of other personality types. This deeper insight will help you to better understand yourself and others, and to provide practical ways for improving personal and professional relationships. Personality Dimensions® is a registered trademark of Career/Life Skills Resources Inc. used under license by Shannon Hill. An assessment fee of $10 will be charged to each participant's Department or Faculty.
Personality Type (MBTI) in Career Decision Making

No matter what work you do, your personality influences your success, satisfaction and comfort on the job. The Myers-Briggs Type Indicator (MBTI) is one of the most valued assessment tools in the workplace today. Using the MBTI, you'll learn what's important in making your personality work for you in your career. Learn about yourself and better understand those who differ from you. IMPORTANT: MBTI requires an inventory that must be completed and submitted 1 week before the workshop. There is a $30 assessment fee charged to a participant's department or faculty.
Positive Space

The Positive Space program at Queen's brings visibility and support to queer communities at Queen’s. Positive Space stickers posted at the entrance to work, living, or study areas encourage the Queen’s community to celebrate the gender and sexual diversity that exists on campus and to work to overcome subtle and overt forms of discrimination and harassment. Members of the Queen’s community (staff, faculty, and students) can become program participants by attending a Positive Space Information Session. The session includes an exploration of language and discussion of scenarios, to assure a shared level of familiarity with queer issues, local resources, and discrimination policies. At the end of the session, those who wish to become participants can register and receive a sticker to post.
Pre-Retirement Planning with Carol Ann Budd (Part One)

Are you worried about your retirement? Canadians are now living longer than ever before. As a result, the importance of having a sound financial strategy throughout retirement has never been greater. By attending this 2-hour workshop you will discover how you can live a worry-free retirement. This is Part One of a three-part series by Carol-Ann Budd. This session will focus on: i)Identifying your retirement readiness; ii)retirement income needs and sources; and iii) personal savings options, timing and rate of withdrawal. Determining your retirement goals Understanding your pension options Maximizing your retirement paycheque Start planning now, so that you can live the way you want to in retirement.
Pre-Retirement Planning with Carol Ann Budd (Part Three)

In the final session of her retirement series, Carol Ann discusses the ways to maximize retirement income. Topics include: 1) Reviewing retirement income streams; 2) Tax planning, minimizing OAS clawback; 3) Case Studies; 4) Insurance needs/estate planning.
Pre-Retirement Planning with Carol-Ann Budd (Part Two)

In the second part in her pre-retirement series Carol-Ann Budd focuses on government sources and pension plans. Topics include: 1) Interpreting your CPP statement, when to start your CPP; 2) OAS eligibility and clawback; 3) Bridging of pensions with CPP and OAS; 4) Queen's Pension options - pros and cons of commuting a pension. Attendees are encouraged to bring their CPP and Queen's pension plan statements.

This training is designed for front-line staff who may encounter hostile or aggressive customers in the course of their duties. Designed to teach Participants to: i) recognize early warning signs of anger or hostility; ii) effectively utilize personal space, body language and paraverbal communication to relieve tension and defuse hostility; iii) employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially dangerous,and iv) maintain an objective and professional attitude when responding to an agitated individual. Participants will learn to invoke four priorities essential to your organization's Violence Response Procedures, and effectively debrief once Tension Reduction occurs.
Preparing for your Annual Review: Employee Session

Performance Management is a series of activities that enable ongoing dialogue between a manager and employee which aligns expectations, identifies significant performance data, provides ongoing feedback, plans development activities, assesses employee performance and provides a platform for coaching conversations. During the workshop, we will discuss what performance management is, why it is important, roles and responsibilities, preparing for your review meeting, creating a development plan, materials and resources, and closing tips.
  not offered this term
Principles of Project Management (Core) - APAQ

This workshop will focus on the technical and people factors which influence project success. You will learn how to plan projects, monitor progress and achieve desired results using tools and techniques to develop task lists, resource requirements and realistic project schedules. In addition, there will be a discussion on some of the people issues such as gaining cooperation and commitment, and leading effective project meetings. This is an interactive, hands-on workshop which includes small group activities and case studies. Please note: This is a full day workshop and lunch is not provided (though snacks are), so please feel free to bring your own lunch. There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.
Purchasing in the Public Sector (Elective) - APAQ

Learn the rules for purchasing in the Ontario public sector, and how the Broader Public Sector Procurement Directive impacts how we do things at Queen's. The Directive sets the legal rules for purchasing activities within the University, sets thresholds for tendering and has 25 mandatory requirements. Compliance is a necessity so knowledge of the rules is essential. This session will be facilitated by Strategic Procurement Services and will provide you with the knowledge required to perform your regular purchasing tasks.
QVEC Module Five: Five Steps to Volunteer Risk Management & Course Review - QVEC

Demystify Risk Management! This session will provide you with practical tools, resources and supports to recognize and effectively manage risks within your volunteer program. Included in this session is a review and summary of the overall course content. This is Module Five of the Queen's Volunteer Engagement Certificate.
QVEC Module Four: Valuing Volunteer Contributions - Recognition & Evaluation - QVEC

Self-directed module. Participants of the QVEC program will complete this module outside the classroom. It is expected that this self-directed portion of the program will be completed by participants after Module Three and before Module Five on February 6, 2017.
QVEC Module One: Course Overview & Planning for Volunteer Involvement - QVEC

Learn from Volunteer Relations staff about their implementation of a Vision for Volunteering at Queen's and the work done towards professionalizing the processes and tools that support volunteer involvement with the university. Join us and begin learning how you too can explore a framework for your own volunteer network, and how you can enhance the experience of volunteering among your stakeholders. This is Module One of the Queen's Volunteer Engagement Certificate.
QVEC Module Three: Setting Volunteers up for Success - Orientation & Training - QVEC

Alumni Relations & Annual Giving has developed a comprehensive orientation strategy for close to 300 student volunteers each year to prepare them for Homecoming weekend. Templates and tools from this strategy will be introduced to help participants create a consistent and standardized orientation program. This is Module Three of the Queen's Volunteer Engagement Certificate.
QVEC Module Two: Recruitment & Screening, Relationship & Information Management - QVEC

Learn how to leverage the Queen's Alumni Volunteer Opportunities Directory (VOD), an online forum for volunteer recruitment, information and professional development. The VOD provides a means for Queen's staff to post alumni volunteer roles, and for alumni to match their skills, experience, and interests with volunteer opportunities that are right for them. This is Module Two of the Queen's Volunteer Engagement Certificate.
Report Writing Fundamentals - CWC

This workshop will cover the six steps for effective report writing, brainstorming techniques to speed up the writing process and tips for organizing your report. Fee: $50
  not offered this term
Sexual and Gender Violence and Harassment in the Workplace (Elective) - DIW

Like any other workplace in Ontario, Queens University has legal obligations to address issues of sexual harassment and violence in the workplace. This important session will provide participants with a clear understanding of the definition of sexual harassment along with examples of how it may occur within a workplace context. Through a stop action role play and case scenarios participants will have the opportunity to: practice first-response skills, learn strategies for making appropriate referrals to people experiencing sexual harassment or violence in the workplace, and learn how to initiate appropriate resolution processes to incidents of sexual violence. This session will be equally valuable for both employees and supervisors given our shared responsibilities to address harassment in the workplace.
Social Media (Elective) - APAQM

Social Media has become an integral tool of marketing, education, and communication. In this three-hour workshop, participants will learn about the many ways social media is being used at Queen's University. Our guest experts will share time-saving tips, tools and best practices to help you design and deliver a creative social media communications plan, purpose-built to effectively engage your audiences and support your marketing goals. Participants will have the opportunity to explore social media strategy in action through an interactive, collaborative, idea-storming activity.
Strategic Thinking (Core) - APAQM

In this workshop learn about the theory and techniques (conceptualizing, planning) of strategic thinking. This skill can help you maintain the momentum needed to successfully achieve strategic change, link vision and concepts to the desired outcome, and identify and influence decision-makers. There is a $50 attendance fee charged to the participant's department or faculty.
Take a Minute! The Minute Taker's Workshop (Elective) - APAQ

This workshop is designed to help all people who are involved in the minute-taking process, either on an occasional or regular basis, become more confident in their recording skills. Participants will be provided with techniques and examples to enable minute takers to produce concise, accurate minutes in a timely manner for both formal and informal meetings.
The Essentials of Sexual and Gender Diversity in the Workplace and Beyond - DIW

This course is an overview of both the legal obligations of employers with regard to LGBQT employees and the business case for inclusion of sexual and gender diversity. It will examine the impact in the workplace of "coming out" and of "transitioning", look at barriers to inclusion, and offer ideas about how the workplace can become more inclusive.
The File Cabinet in your Computer (Elective) - APAQ

Become more efficient with your time through the use of an electronic file management system. Participants will learn how to organize, store, and name files in a consistent way. Topics will include the various types of storage media, finding your way around, creating folders, naming conventions, renaming, searching, moving & deleting, copy vs. paste. Participants will have an opportunity to apply their new skills using a case study. Electronic file management is an essential skill in the modern workforce.
Working with People on Projects

This workshop compliments Lynda Pinnington’s ‘Fundamentals of Project Management’ by going deeper into the practical considerations people face working together on a project.* Participants will learn to clearly identify responsibilities, establish communication plans, and understand the essential elements required for successful project teams. Topics covered include: 1) Role and responsibilities of the project leader 2) Selecting project team members 3) Characteristics of effective project teams 4) Gaining cooperation and commitment 5) Creating an environment where people can do their best 6) Managing input and involvement on a project 7) Developing a communication plan 8) Productive project meetings 9) Reaching consensus and resolving conflict on issues *Please note: this is a stand-alone workshop and does not require prior completion of‘Fundamentals of Project Management’ There is a $50 departmental fee (paid for by a participant's department or faculty) to attend this workshop.