Human Resources

Human Resources

Human Resources

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Queen's Campus

CareerQ Support and Troubleshooting

If you're having issues with CareerQ, please see the troubleshooting tips below:

Troubleshooting for Queen's Employees

Queen’s Single Sign-On login

If you are having trouble logging into Queen’s Single Sign-On, contact the IT Support Centre at 613.533.6666 or complete the online help form.

CareerQ Profile

If you have confirmed that you have a Net ID, have confirmed that you are logging in through the SSO correctly and  are having trouble accessing your profile, or if you have questions about CareerQ, please email for assistance.

Troubleshooting for External Applicants (Non-Queen's Employees)

If you are having trouble using CareerQ, please review the Help link on the left hand side of the page. If you still need assistance after reviewing the FAQs, please contact the Njoyn Help Desk directly by email at, and include the following details of the problem:

  • Exact brand and version number of the browser.
  • Version of the operating system you are using.

Njoyn Contact Information
Email address:
Phone number: 1-877-427-7717 Hours of operation: Monday to Friday 8 am to 8 pm, EST (except statutory holidays)