Human Resources

Human Resources

Human Resources

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Organizational Development

Organizational Development (OD) at Queen’s helps individuals and teams perform better within our organization through various methodologies and approaches.  Managers and leaders at Queen’s University can call upon our team to assess a current state, develop recommendations to improve efficiencies and effectiveness, and enhance employee and department potential. The Organizational Development team in Human Resources provides consultative expertise on a variety of subjects, such as:

Organizational Development is part of the Organizational Development & Learning (OD&L) unit within Human Resources at Queen’s University. Some services, such as Retreat & Team Building Facilitation, can be delivered by any member of the team. For more information about offerings from the Learning & Development team, including the Learning Catalogue, please visit the Learning and Development page or email

360 Degree Feedback

360 Degree Feedback is a system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee's manager, peers, and direct reports.

Benefits include:

  1. Increases self-awareness
  2. Provides a balanced view
  3. Leverages strengths
  4. Uncovers blindspots
  5. Focuses on the development of skills

For a consultation, or to learn more about the 360 Degree Feedback process, please contact

Change Management

There are two elements to Change Management:

  1. How individuals respond to change (Individual Change Management)
  2. Setting your organization up for change (Organizational Change Management)
Individual Change Management

Organizational Development is available to conduct training and workshops on The Change Cycle™ - a model of change, based on research, observation and neuroscience, that explains the predictable ways in which our brains respond to change. This workshop can be delivered in a one-hour high-level overview, a 3-hour workshop for teams and a full-day workshop for managers leading people through change. The full-day workshop has an emphasis on management and leadership tools that can be used to manage oneself and others through changing times and situations. Please contact to arrange a training or workshop session for your team.

Organizational Change Management

When a group (department, unit, school, faculty, etc) is going through a large-scale change with multiple stakeholder groups, it can be beneficial to use a change management methodology. Organizational Development has created a methodology for Queen’s, based on the best thinking in the change management field. This methodology includes various assessments and tools, all with the aim of helping the change to succeed.

Organizational Development is available to:

  • Train your leadership team on the methodology
  • Coach you in the implementation of the methodology and support you along the way in a consultative approach
  • Implement the methodology for your large-scale change

Please contact to talk about your upcoming change and to determine the best course of action and partnership.

Executive Coaching Services

Executive coaching is a professional relationship between a trained, experienced coach and a client with the goal of enhancing the client's leadership or management performance and development. Through a process of inquiry, dialogue, and other tools, the coach serves as a thought partner to help the client examine and develop their decision-making, experiment with new ways of thinking and being, and commit to action steps that help achieve the client’s goals.

Executive coaching services are available for manager level positions and above, provided permission and funding is granted through the department.

View Coaching Profiles

Organizational Reviews

In times of change, there are opportunities to re-evaluate processes, organizational structure, staffing complement, team culture, and strategic vision with the goal of finding efficiencies and increasing effectiveness.  This may come in the form of a retirement of a senior leader or long serving employee, underperformance in a previous quarter, or a desire to acknowledge your employee’s contributions formally.  The Organizational Development team can help you find a better path through an organizational review. 

Where to Begin

The consultation process begins by contacting one of our Organizational Development Consultants and scheduling a preliminary meeting to discuss your vision for an organizational review.  During this meeting, you’ll have the opportunity to explain your goals, define who would be involved, and the key focal points.  From there, your vision will be assessed and a work proposal created, which would define the objectives of the organizational review, a timeline to completion, and an assurance that the final report will provide key recommendations to achieve your vision. 

The Organizational Review Process

Organizational reviews are a benefit to all in a department as the process requires complete staff involvement through confidential, one-on-one interviews.  The interview process allows for staff to speak freely on the objectives of the organizational review and provide a safe space to get to the root of matters that may require change. 

The End Result

The interview responses are then analyzed and the common themes highlighted in a final report, complete with recommendations on achieving success and support from Human Resources moving forward.  This report is delivered and the Sponsors are briefed on the themes, the recommendations, and next steps.

Based on the report outcome and the needs of the sponsor, Organizational Development and our HR partners can be available to assist with the implementation of any prioritized recommendations and transition phases.

Please contact to schedule a preliminary meeting to discuss how we can help you become more efficient and effective.

Process Management

Queen’s partners with Excellence Canada to provide Queen’s staff a 7-course, on-campus Process Management certificate program.  With over 100 graduates of the program to date, completing this certificate program will enable you to define, visualize, measure, and improve processes in your department.

You will learn current state and desired state process mapping, root cause and risk analysis, and process management best practices, while putting your learning to practice through completion of an individual project.

Effective process management is a strategic priority of world class organizations

~Excellence Canada

Excellence Canada Process Management brochure (PDF, 2.2 MB)

Retreat and Team Building Facilitation

Organizational Development and Learning is available to help you strategize, plan and run your next team-building event or team retreat. We will work with you to help you clarify your goals and can facilitate the day’s events so that you can participate in the activities. We can recommend activities to help build trust, communication, productivity, and collaboration.

Please contact to talk about your needs and desired outcomes.

Strategic Planning

According to the Business Development Bank of Canada, “[a] strategic plan is a coordinated and systematic way to develop a course and direction … not having a strategic plan is akin to navigating unknown territory without a map.”

Teams are able to perform better when their vision, goals and strategies are clear and aligned. Individual team members are also more likely to contribute productively to the strategic plan when they have had a hand in creating it. However, this sort of activity can be difficult to do by a solo team leader who would like to be part of the creation, and not just a facilitator of the process. Organizational Development is available to consult with you, as the leader, to help you craft and define your vision.  We can then collaborate with your team on strategies, action planning, goal setting and measurables. Organizational Development can facilitate strategic planning sessions for you and your team. Alternatively, we can help you create a strategic planning session that you could use with your team separately.

Please contact to talk about your strategic planning needs.

Talent Management / Succession Planning

It is important to have the right people in the right positions doing the right work for any organization to succeed. It is also important for the leadership team to consider the potential career paths of each member of the organization with a view to continuity and knowledge transfer so that the organization does not flounder when key people leave. Organizational Development can help leaders with talent management and succession planning issues through the following activities:

  • Training on how to conduct performance discussions
  • Individual contributor training
  • Manager / leadership training
  • Leadership workshop on identifying key roles and high-potential talent
  • Developing succession plans for your organization, looking 3-5 years out

Please contact to talk about your needs.

Other Customized Leadership and Team Support

Not all problems are created equal, nor the solutions for improvement.  Organizational Development is available to customize the support you seek.  If you don’t see something that is quite what you are looking for, reach out to us at and we can set up a meeting to discuss what areas you wish to improve and the various opportunities we can make available to you and your team. 

If you are looking for professional development opportunities for yourself or your staff, please take a look at the Human Resources Learning Catalogue.  There are hundreds of offerings every year on topics that include professional skills, personal growth, positive psychology, process improvements, and much more.