Human Resources

Human Resources

Human Resources

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Queen’s & USW Local 2010 Job Evaluation Project

Creating a Modern, Updated Point-Factor System to Evaluate Jobs in the USW Bargaining Unit 

The project was initiated to develop and implement a new Job Evaluation (JE) system for positions in the USW Local 2010 bargaining unit. Through collective bargaining, Queen’s University and USW Local 2010 (USW) have partnered to establish a joint Job Evaluation Committee (JEC) to investigate, evaluate, and make recommendations for a mutually acceptable gender-neutral, point factor job evaluation system and methodology for bargaining unit jobs that is compliant with the Ontario Pay Equity Act.

In 2015, a second agreement was reached between Queen’s and USW to operationalize the mandate of the JEC through a Working Group on Job Evaluation. The Working Group is comprised of representatives from university management, union members, and job evaluation expert consultants for each party respectively.

The JE System now under development for positions in the USW bargaining unit will provide a more transparent, standard framework to evaluate positions in the USW bargaining unit.

There are approximately 1,250 staff in the USW bargaining unit whose positions currently encompass a wide variety of jobs spanning grades two through nine. Other employee groups, such as confidential/excluded group, research group, and the QMPG are not within the scope of this project.

Job Evaluation

Job Evaluation is the process of systematically determining the relative worth of positions to create a position structure for an organization. Job Evaluation provides the basis for providing comparable pay for jobs of the same or similar value, and providing a consistent method of gathering information about jobs and evaluating them against a standard framework.

Partnering together

This project will work through a coordinated effort between the Queen’s administration, the USW leadership, managers, and employees who hold positions in the USW bargaining unit.

In the first phase of the JE project Queen’s and USW have jointly developed the JE system tools (factors, sub-factors, and job content questionnaire) for the JE system.

The project is entering the second phase.  The purpose of the second phase is to gather specific job information about USW positions in order to evaluate them using the JE system tools.

Managers and employees will require time to gather and validate job information for the Evaluate phase. Managers will also need to review training materials and/or attend an in-person education session. This will occur during their regular work hours.  

Sessions for employees will also be available and managers should encourage employees to attend.

Education Sessions

All planned Manager and Employee Education Sessions for June and July have either been completed or are fully booked. Plans are in place to offer further Manager and Employee Education Sessions later in August. Once the dates and times are set, this website will be updated to allow for online registrations.

Project Timeline

The project is divided into three phases: Design, Evaluate, and Implement.

Design, Evaluate, and Implement

The Design phase began in January 2015 to design, develop, and test an updated job evaluation system, including a multi-factor scale for jobs to be evaluated on and an online questionnaire to capture all of the information necessary to collect in the Evaluate phase.

The Evaluation phase will begin in summer 2018 with the gathering of job content information and continue until late 2018. This phase includes reaching out to managers and employees who hold positions in the USW bargaining unit to collect job information from them through the questionnaire. This information will be collected by Human Resources Analysts and their evaluations will be audited by the union. Evaluation results will be used to establish a job hierarchy.

The Implementation phase is targeted to begin in January 2020 and includes developing materials to support the change to the new JE system, performing a pay equity analysis, and transitioning to the new JE system.

More Information

Employee Education Session PowerPoint Presentation (PDF, 0.99 MB)

Joint Project Progress Updates

Frequently Asked Questions

Job Content Information Gathering

General | Employee Support | Manager Support


  1. How will job content information be gathered?
    Job information will be gathered using the Job Content Questionnaire (JCQ), a Job Evaluation system tool which was developed by Queen’s and the USW in the design phase of the Job Evaluation Project. The JCQ is an online questionnaire used to capture all of the information necessary to evaluate jobs.
  2. Will I need training in order to complete the JCQ?
    The Queen’s administration worked with USW leadership to develop education/training resources necessary for the Evaluation phase. Managers will need to review education materials and attend an in-person session to assist them in completing the JCQ. Sessions for employees will also be available and managers should encourage employees to attend.  Please see the Education Sessions posted above.
  3. Will everyone in the USW Local 2010 bargaining unit receive a Job Content Questionnaire (JCQ)?
    All employees in the USW 2010 bargaining unit will be expected to contribute to the completion of a JCQ for their role. An individual JCQ online link for each position will be distributed to the manager of the employee in that position. The manager will forward the JCQ link electronically to each employee or group of employees as determined by their department’s process.

Employee Support

  1. Am I required to complete the Job Content Questionnaire (JCQ)?
    You are required to work with your manager to ensure that an accurate JCQ is submitted for your position.
  2. I am a new employee to my position. Am I still expected to complete a JCQ?
    All incumbents in USW bargaining unit positions are expected to complete or contribute to the completion of a JCQ. If you have any questions about specific content, consult with your manager.
  3. Do my answers on the JCQ impact my performance evaluation?
    The performance evaluation process is a separate process from the job evaluation process.
  4. Who will see my completed JCQ or my comments?
    The job content information you provide may be read by managers, other employees in similar positions, Human Resources Staff, and USW members.
  5. My manager has not shared a JCQ link with me, why not?
    If you are a current incumbent in a USW bargaining unit position and you have not had any contact from your manager regarding the JCQ completion process, speak with your manager.
  6. How do I determine the level of physical effort when my physical effort related tasks are not represented in the examples provided?
    Select the closest example and associated level. In the subsequent free text question provide as much detail about the task and explain how it matches the specific example. If you require further assistance, please submit a Support Request.
  7. The position summary (also known as a job description) I have been provided with is out of date/not accurate/not available.
    JCQs are to be completed based on the nature of the work being done in the role on the date that the JCQ is signed off by the incumbent(s) and manager completing the JCQ, even in circumstances where the most recent iteration of the position summary is out-of-date.
  8. I am unable to complete an online JCQ, how can I get support?
    If you do not have access to a computer as part of your normal work responsibilities, contact your manager or complete a Support Request. If you require any specific accommodations or have special needs for completing the JCQ, please contact Kathryn Aldrich in Human resources: or x77791.

Manager Support

  1. One of my employees is away on leave what do I do?
    Employees on a leave will not be participating in the JCQ information gathering phase. If you have particular questions with respect to a leave situation, please fill out a Support Request.
  2. One of my employees is on a short term work break, what do I do?
    Submit a Support Request once the employee returns to work.
  3. I need a re-evaluation to be performed on a current USW position. What do I do?
    Follow the current re-evaluation process. Complete the JCQ based on current responsibilities.
  4. I do not manage one of the employees that HR identified as my direct report, or one of my direct reports was missing from the JCQ links provided to me. What should I do?
    Submit a Support Request listing the position number, employee’s name and correct manager if known. A member from the HR project team will work to have this corrected and re-issue a JCQ link to the employee’s current manager.
  5. I am new to my particular management role at Queen’s, how can I get additional assistance with this process?
    Please submit a Support Request with as much information as possible about your concerns. The most appropriate HR resource will respond to your request.
  6. Is the JCQ tool supported by all standard web browsers?
    Yes, the JCQ has been tested and works consistently in Chrome, Explorer/Edge and Firefox.
After Job Content Questionnaire (JCQ) Completion
  1. My manager and I have completed and submitted the JCQ, what happens next?
    Once you hit the final “NEXT” button at the end of online JCQ, you will get a confirmation screen verifying that it has been successfully submitted. At that time you will also have an opportunity to download a PDF of your completed JCQ at that time.
  2. Is there a sign-off process once the JCQ has been submitted?
    There is a separate sign off process that will occur electronically following the submission of the JCQ. You will receive a separate email request to complete an electronic signature on the final version of the JCQ. The University will be using software to capture digital signatures from employees and managers on the completed JCQs.
  3. What happens next after the sign-off has been completed?
    Evaluations will be completed on the JCQs and results will be audited by designated USW representatives. It is anticipated that results will be shared with all managers and incumbents in May 2019.
  4. Will my pay be affected when the USW Local 2010 Job Evaluation System is operationalized?
    It is too early in the project to determine pay impacts, if any. Should there be any impact to pay, we will work with USW to communicate this to employees.
  1. Where do I go for any other questions that I might have?
    For other questions or support requests, complete a Support Request. All requests submitted will receive an automated acknowledgement and will be responded to within 2 business days.

Help and Support

If you have any questions please fill out a Support Request Form. You can expect an initial response within two business days.