Human Resources

Human Resources

Human Resources

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Claims Submission

General Information

Claims must be received by Great-West Life within 180 days after the calendar year in which the charge was incurred. Late claims are not admissible.

For specific information about coverage or claims payment, contact Great-West Life at 1-800-957-9777 or log in to GroupNet for Plan Members.

Policy #:139046
Member ID number: On the front of your Employee Card

How to submit a claim


GroupNet for plan members allows you to submit claims online. To learn how to register, visit the GroupNet for Plan Members section of the HR website. To submit a claim, log on to GroupNet for Plan Members using your username and password.

Through GroupNet Mobile

Once you have registered for GroupNet for Plan Members, you can download GroupNet Mobile for free on Google Play, BlackBerry App World and the App Store.

By mail

Visit the forms page of the HR Website to access the Medical, Dental or Medical Out-of-Country claim forms to print and submit to The Great-West Life Assurance Company Health and Dental Claims Centre in Winnipeg.

Provider eClaims

Provider eClaims allows the provider to submit claims electronically at the point of service. It expands convenient dental-style electronic claim submission to other healthcare provider types, including chiropractors, physiotherapists and vision care providers. For a list of providers, visit the eClaims Provider Listing on the Great-West Life website.