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Queen's University
 

Office of Institutional Research and Planning

    Doing Your Own Survey?

    FluidSurveys Enterprise is Queen's on-line survey tool that allows you to quickly and efficiently create your own surveys. It offers complex instrument design, easy deployment via web link, personalized emails, Facebook, Twitter, and mobile devices, and the ability to analyze your data, create reports, and export your results to CSV, PDF, PowerPoint, SPSS and Word.

    For key features of the FluidSurveys tool, visit their site at http://fluidsurveys.com/enterprise-survey-software/.

    Obtaining an Account

    Faculty, staff, and graduate students (under the supervision of a faculty member) with active Net IDs can apply for an account by filling out the ITS iTrack form linked below. Undergraduate students are not eligible for an account, per the agreement between Queen's and FluidSurveys.

    Application for a FluidSurveys account 

    Please include as much detail about your survey as possible, when filling out the iTrack form. Also, check the Research Ethics web site to determine whether your survey requires GREB/REB approval or is exempt.

    For Technical Issues

    If you have a technical issue with your account, contact FluidSurveys directly at support@fluidsurveys.com or via their toll-free number at 1-866-218-5127. Assistance is available Monday through Friday, 8AM - 10PM Eastern, and on Saturday and Sunday from 11AM to 5PM Eastern.

    Training and Support

    FluidSurveys is a self-serve tool. You can view their extensive on-line training videos and documentation or sign up for one of their weekly webinars by going to http://fluidsurveys.com and clicking on "Resources". Keep track of what's new by subscribing to their blog at http://fluidsurveys.com/blog.

    If you need help designing your survey, check out FluidSurveys University, which provides all the resources you'll need to develop the most effective survey for your research: http://fluidsurveys.com/university/.

    You also can email FluidSurveys directly at support@fluidsurveys.com or call their toll-free number at 1-866-218-5127. Unlimited support for Queen's account holders is included in the agreement with FluidSurveys and is available from 8AM - 10PM Eastern on weekdays, and from 11AM - 5PM Eastern on weekends.

     

     

     

     

    Kingston, Ontario, Canada. K7L 3N6. 613.533.2000