Our helpdesk form is currently offline while we upgrade to a modern system.
For assistance please email TRAQ@queensu.ca and provide the following:
- First Name,
- Last Name,
- Email address,
- Affliation to Queen's,
- TRAQ Module,
- TRAQ File Number,
- Please describe your issue with as much detail as possible.
TRAQ Support Team
Guita Lamsechi
Help Desk Analyst/Trainer - Research Services
guita.lamsechi@queensu.ca
Available on Microsoft Teams for chat, audio or video call (search for Guita Lamsechi)
Support offered:
- Provides support for TRAQ, and general support inquiries
Patricia Ambrose
Research Systems User Support Specialist
ambrosep@queensu.ca
Available on Microsoft Teams for chat, audio or video call (search for Patricia Ambrose)
Support offered:
- Provides support for the Tools for Research at Queen's (TRAQ)
- First level support-Help Desk for the TRAQ Project
- Provides training for the research community for the TRAQ Awards and Certifications (Ethics and Biohazards) modules
Stephen Sebastyan
Help Desk Analyst/Trainer - Research Services
s.sebastyan@queensu.ca
Available on Microsoft Teams for chat, audio or video call (search for Stephen Sebastyan)
Support offered:
- Provides support for Cayuse and the RDN, and for general support inquiries
- Provides training for the research community for the Cayuse Animal Care and Certifications (Ethics and Biohazards) modules
- Provides training for the Research Discovery Network
The TRAQ Sustainment and project implementation teams are committed to advancing accessibility for persons with disabilities at Queen’s University and we welcome your feedback. To let us know how we’re doing, you may wish to complete this Accessibility Feedback Form .
All accessibility-related feedback will be redirected to the Accessibility Coordinator in the Human Rights and Equity Office, who will follow up with you as appropriate. Alternatively, you can submit feedback by email, mail, fax, and phone. Please refer to the online form for all contact details.