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Queen's University
 

Help and Support

Core Services Availability

 

 

Service

Approximate
Usage

Last
Unplanned Outage
in 2012 

Hours to
Resolution

2012

Availability
as a %
Email 90,885 users November 21
 .5
 99.99
Mailing Lists 3,958 lists December 11 .25 99.99
Moodle 25,000 logins/day October 23 3.5
 		99.95
NetID (Identity Manager)
 475,255 users N/A
 N/A
 100
Wireless Network
1,092 access points

During Peak Use:
7,100 users

12,000 devices

 December 11
 3.5 99.96
Wired Network
1,250 switches
29,965 ports

During Peak Use:
into campus: 1,280 Mb/s

from campus: 580 Mb/s

 December 19
 .5 99.99
Portal

80,000 accounts

25,000 logins/day

November 6
 .5 99.99
QShare 15,400 users N/A N/A 100
Streaming 220 accounts October 23 3.5 99.95
Telephone 11,760 ports   November 3
 3 99.96
WebPublish 125 sites November 26
 .5
 99.99
Wiki 1,500 spaces October 23 .5 99.95

Updated 31 December 2012


 

Supporting Services

 

There are a number of additional services on which our Core Services rely, such as Identity (LDAP, IDM, Active Directory, Single Sign On). We are determining how best to represent these in this table. Stay tuned.

Service

 Dependency
Single Sign On Email, Portal, Wiki
Internet link web-based services
VPN
LDAP
Active Directory
Identity Manager (IDM)
 QShare, WebPublish,
Oracle Databases
Proxy

 


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Kingston, Ontario, Canada K7L 3N6 613.533.2000