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Queen's University

Incident Reports


From time to time we experience unplanned system or service outages that cause a significant disruption to normal operations. In these instances, we will produce an Incident Report that summarizes the issue, impact, resolution, communications, costs, and resulting action items.


All incident reports are in PDF format and can be read using Adobe Reader.


Incident Name Incident Number Posting Date Brief Description
Database Server Failure (185 KB) 2013-0003 12 February 2012 A motherboard fault caused a server to fail to restart during scheduled maintenance, causing an unplanned disruption to a number of services.
Network Outage (275 KB) 2013-0002 22 January 2013 Network services unresponsive across campus due to interruption at Dupuis border router.
LDAP/AD Corruption Error (285 KB) 2013-0001 15 January 2013

Corrupted student identities reduced or removed access to applications and services.

Help & Support


If you have any questions, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.



Kingston, Ontario, Canada K7L 3N6 613.533.2000