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Queen's University

New Services and Other Service Changes


Please consult this page for at-a-glance information about the introduction of new services, services that have undergone significant changes, and services that have been retired.


For minor services changes, visit our main Services page to see services that were previously offered on an ad hoc basis but are now available to the entire Queen's community, services for which new web pages have been created, and services that have had their web content updated.


New Services


Service Name Brief Description Date
Microsoft Office 365 ProPlus All Queen's students are licenced to download the entire Office 365 ProPlus suite. Students are allowed up to five installations of the software to their personal computers for free. Versions are available for PC, Mac, Windows 8 tablet, Windows RT devices, iPad and smartphones. Their licence will continue until they leave Queen's. January 2014
Microsoft Lync Microsoft Lync is available to Exchange and Office 365 users and can be used for instant messaging, video conferencing and voice communication. September 2013
Email and Calendar Service (Microsoft Office 365) All undergraduate students have been migrated to Microsoft Office 365 is a web-based suite of software from Microsoft that offers secure, anytime, anywhere access to email and calendars. January 2013
Enhanced Streaming Service ITServices implemented a new "front end" for our streaming service that has made it easier for users to manage content in a variety of ways. December 2012
Survey Tool Supports a wide range of faculty and student research; the analysis and assessment of courses and curriculum; and administrative applications including service and program assessment and plan benchmarking. September 2012
iTrack Issue Tracking Tool
iTrack, a web-based issue tracking system, is now available as a fee-based enterprise service offering.
May 2012
Calendar Service (Exchange) A new calendar service that integrates with Queen's email and virtually all mobile devices is now available to Queen's staff, faculty and graduate students.
May 14, 2012
Email Service (Exchange)
All Queen's staff, faculty and graduate students have been migrated to the new, fully integrated email, calendar, tasks and contacts service.
February - July 2012

Changed Services


Service Name Nature of Change
URL Date
A new version of MyQueensU was released that provides an improved user experience and is optimized for mobile devices.

MyQueensU Upgrade Notice

August 19, 2013
To address the growing demand for new features in the WebPublish content authoring tool, a decision was made replace the underlying application framework with Drupal, an open source content management system.

WebPublish Upgrade Notice

WebPublish Documentation

July, 2013
Upgraded from v1.9 to v2.2 to add functionality and make us consistent with the currently supported version of the software.

Moodle Upgrade Notice

Moodle 2.2 Documentation

May 2, 2012

Retired Services


Service Name Alternative Retirement Date
Dial-up Service The use of dial-up service has declined over the years, along with an increase in the number of alternate local service providers. Discontinuing this service will enable the realignment of resources toward more value-added offerings. June 18, 2013
JES Email This former email service has been retired with the implementation of on-premise Exchange for staff, faculty and graduate students, and Microsoft Office 365 for undergraduate students. April 2013
Oracle Calendar
The University's central calendar service is now part of the new (Exchange) email and calendar service for staff, faculty and graduate students. May 11, 2012
NotifyLink This software application is no longer required to synchronize mobile (BlackBerry) devices with the new email and calendar server for staff, faculty and graduate students. May 31, 2012


Updated 17 April 2013


Kingston, Ontario, Canada K7L 3N6 613.533.2000