Hours of Operation

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System Availability

 

Effort will be made to ensure the availability of the service as outlined in the Service Definition, but users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned. Where it is necessary to schedule system maintenance that necessitates a service outage, wherever possible, ITServices will perform the change outside of Monday to Friday, 8am to 6pm, and will provide appropriate notice. More detail on notification can be found in the Notification process.

 

End User Support

 

The IT Support Centre (ITSC) is open during the regular business hours of the University.

 

• Phone hours: Monday – Friday, 8:30 AM – 4:30 PM
• Walk-in: 9 AM - 12 PM, 1 PM - 4 PM
• Closed for statutory holidays.

For more information about the ITSC, see their web pages .