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Queen's University

Monitoring & Prioritizing

ITServices will:

  • Monitor for excessive use of resources and issue warnings to users who are close to exceeding their assigned quota.

  • Monitor the availability and performance of the service

  • Perform coarse level diagnosis of problem to determine cause
    • Hardware failure
    • Connectivity
  • Reboot server to resolve failure

  • Place repair calls with hardware supplier for next business day support following our standard support agreement with (CONTRACTOR) which provides business day support

Kingston, Ontario, Canada K7L 3N6 613.533.2000