ITS

Information Technology Services
Information Technology Services

Organization Overview and Key Contacts

Organizational Chart - Full  (PDF, 89 Kb)

Organizational Chart - Top Level (PDF, 419 Kb)


Office of the CIO/AVP

The Chief Information Officer and Associate Vice-Principal (Information Technology Services) reports to the Vice-Principal Finance and Administration. 

The Office of the Chief Information Officer and Associate Vice-Principal for Information Technology Services provides leadership for the continuous development of a secure, flexible and dependable IT environment that is built on a foundation of transparency, collaboration, client focus and respect. 

CIO & Associate Vice-Principal (ITS): Jennifer Doyle
Email: jennifer.doyle@queensu.ca
Phone: 613.533.2044

Audio Visual Services

Audio Visual Services provides support, training, maintenance and equipment for all electronic classrooms on campus, as well as an inventory of portable equipment for use in other areas on campus. Additionally, they can provide a variety of media production services including, but not limited, to: video production for tape, CD, DVD or web-based applications; video conferencing facilities; interviewing facilities for national news services; access to a large number of film and video titles from a variety of internal and external sources; and a wide variety of multimedia production services for the creation of interactive CD-ROMs or web-based applications.

Manager: Steve Alexander
Email: steve.alexander@queensu.ca
Phone: 613.533.6000 ext 78072

Enterprise Solutions

Enterprise Solutions supports the PeopleSoft administration systems at Queen's. In addition they support teaching and learning by providing end user support for numerous web services and offering training on enterprise service offerings. Enterprise Solutions also provides custom application development and is available to provide consulting services.

Associate Director: Nancy Owen
Email: nancy.owen@queensu.ca
Phone: 613.533.2017

Infrastructure Services

Infrastructure Services oversees central IT infrastructure, including data centres, networks and telecommunications.

Associate Director: Gail Ferland
Email: ferlandg@queensu.ca
Phone: 613.533.3038

Project Portfolio Office

The Project Portfolio Office (PPO) provides leadership and proactively advances University-wide project coordination, project prioritization, project management development, project quality standards, project risk mitigation, project resource planning and support for Information Technology governance and management.

The PPO strives to ensure adopted project management standards and practices are applied consistently and effectively across the projects portfolio.  Direct support, advisory assistance and training will be provided to elevate project management competencies and overall effectiveness.

The PPO is the ITS departmental point of contact for client relationships and service inquiries. Through proactive engagement with our stakeholders, the PPO builds and advances trusted partnerships by assisting clients in accessing existing services. 

Scope of Responsibilities

  • Direct the coordination, prioritization and risk mitigation of the projects portfolio as approved by IT Governance.
  • Support the practice of project management within Queen's Information Technology Services and other business units engaged with the Project Portfolio Office in the delivery of project activities.
  • Enrich the experience of project participants, stakeholders and governance through engaged and informed support for project efforts.
  • Advise business owners, risk management, executives and governance committees on status, risk and budget elements of the projects portfolio.
  • Advance the standardization and adoption of formal project management tools, processes and methodologies.
  • Foster a shared project management culture and supportive environment.

If you have questions about project management or how the Project Portfolio Office can help you, please contact ppo@queensu.ca.

Assistant Director: Stacey Wilson 
Email: stacey.wilson@queensu.ca
Phone:  613.533.6000 x75629

Information Security Office

Welcome to the Information Security Office. Information Security has become a significant concern for the reputation of our institution due to increasing threats. We all must therefore make special efforts to:

  • protect Queen’s administrative; teaching; research; and personal and confidential systems and information;
  • enable Queen’s staff, faculty, students and researchers to perform their computing activities securely in support of the mission of the University; and
  • adhere to increasing regulatory and compliance requirements (privacy legislation such as  FIPPA, PHIPA, etc.).

Protection may be governed by legal, contractual, financial, or University policy. Queen’s University is equally committed to preserving a trusted environment that encourages academic and research collaboration through the responsible and secure use of information technology resources.

Continuing to strengthen the security of the University's IT infrastructure and helping the Queen's community learn and adopt secure information handling and management practices are high priorities for the CIO and Information Security Officer. Attempts to obtain unauthorized access to personal and/or confidential information are continuing to increase in frequency, and schemes to gain such access are becoming more sophisticated. Fortifying the University's security defences, expanding the system security assessment program to identify vulnerabilities, and continued efforts to broaden awareness and understanding of safe information practices, are all of vital importance.

The security information on this site is focused on enterprise-wide security. It includes policy information, guidelines, and templates that are applicable across the University community.

For assistance with any of the security information found on this site, please contact the Information Security Office.

Information relating to personal workstation computer security can be found on the security section of the ITS website. This includes tutorials, FAQs, best practices and services that individual members of the community should familiarize themselves with to protect their personal security.

Information Security Officer:  Denise Ernst
Email: denise.ernst@queensu.ca
Phone: 613.533.6000 x78911

Support Services

The IT Support Centre provides technical support for widely used systems and software such as email, web browsers, antivirus software, etc. 

Associate Director: Mary Kemp
Email: mary.kemp@queensu.ca
Phone: 613.533.2059

*PDF files can be read for free using Adobe Acrobat Reader.

Last updated November 06, 2017