ITS

Information Technology Services
Information Technology Services

Organization Overview and Key Contacts

Organizational Chart - Full  (PDF, 89 Kb)

Organizational Chart - Top Level (PDF, 419 Kb)


Office of the CIO

The Chief Information Officer and Associate Vice-Principal (Information Technology Services) reports to the Vice-Principal Finance and Administration. 

The Office of the Chief Information Officer and Associate Vice-Principal for Information Technology Services provides leadership for the continuous development of a secure, flexible and dependable IT environment that is built on a foundation of transparency, collaboration, client focus and respect.  It encompasses Finance & Administration, the Project Portfolio Office, Information Security Office, Assessments and Analytics and Communications.

Associate Director, Finance and Admin: Mary Kemp
Email: mlm21@queensu.ca
Phone: 613.533.2059

 

Audio Visual Services

Audio Visual Services provides support, training, maintenance and equipment for all electronic classrooms on campus, as well as an inventory of portable equipment for use in other areas on campus. Additionally, they can provide a variety of media production services including, but not limited, to: video production for tape, CD, DVD or web-based applications; video conferencing facilities; interviewing facilities for national news services; access to a large number of film and video titles from a variety of internal and external sources; and a wide variety of multimedia production services for the creation of interactive CD-ROMs or web-based applications.

Manager: Steve Alexander
Email:steve.alexander@queensu.ca
Phone: 613.533.6000 ext 78072

Enterprise Solutions

Enterprise Solutions supports the PeopleSoft administration systems at Queen's. In addition they support teaching and learning by providing end user support for numerous web services and offering training on enterprise service offerings. We also do custom application development and are available to provide consulting services.

Associate Director: Nancy Owen
Email: nancy.owen@queensu.ca
Phone: 613.533.2017

Infrastructure Services

Manages central IT systems, applications, data centres, and network and telecom, including learning, research, and administrative systems.

Associate Director: Gail Ferland
Email: ferlandg@queensu.ca
Phone: 613.533.3038

Support Services

The IT Support Centre provides technical support for microcomputers and widely used systems and software such as email, web browsers, antivirus software, etc. Support Services also manages the public computing sites and the departmental support program. 

Associate Director: Brian McDonald
Email: brian.mcdonald@queensu.ca
Phone: 613.533.6000, ext. 74195

Technology Development

Oversees technology strategy and ongoing development; developing and maintaining an IT architectural plan and technology standards, planning infrastructure projects and cross-department process improvements, and supporting technology selection processes.

Manager: Andy Hooper
Email: hooper@queensu.ca
Phone: 613.533.2019

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Last updated July 2017