Information Technology Services
Information Technology Services

FIRST values


We believe that flexibility in our services and the University’s IT infrastructure is essential if we are to fulfil our mission and enable the success of Queen’s.


We value and nurture creativity, always seeking new and better ways of working with the University community, enabling innovation and change, and improving productivity. We think creatively, embrace change and take risks. We want individuals and teams to develop the capacity to discover, create and act on opportunity.


We believe that a culture centered on integrity, respect and transparency is core to our success. We earn trust, are accountable, and take responsibility for our decisions. We strive to instill respect in the relationships we build with others, and to reinforce it at every opportunity.


We strive to achieve excellence in service in meeting the needs of the Queen’s community. We are responsive, reliable and our can-do attitude is evident in the development and delivery of our services.


We are one team with shared goals and a strong spirit of collaboration. We roll up our sleeves to help each other succeed. We encourage individual leadership at all levels to ensure we achieve our goals. We work hard together and value having fun along the way.

Work Hard, Have Fun!


We are an organization focused on enabling Queen's success, building strong relationships, and fostering innovation.

We are proactive, respected partners who thrive on collaboration and provide IT leadership to help the Queen's community realize its goals.

We attract exceptional talent, nurture successful careers, and recognize the importance of professional and personal growth.

We celebrate success; our own and that of those we work with.

Summer 2012