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ITServices Notification Item



Title:Email Migration to Office 365 *Update*
Description:*Update*

ITServices has completed the analysis of the mail delivery problems during the Office 365 migration on Saturday, January 26. The trouble occurred in a narrower window than first reported, roughly six hours between 7:30 AM and 1:30 PM.

Individualized emails have been sent to each student affected, explaining the problem, and listing the sender, timestamp, and subject of each bounced note.

Please accept our apologies for this inconvenience.

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Previous Description (2013-01-26 21:57:49):

*Update*

Some messages sent to undergraduate accounts during the outage period--Sat Jan 26 12:01 AM to 1:30 PM--may not have been delivered successfully. ITServices is investigating and will update when we learn more.
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Previous Description (2013-01-26 14:15:36):

*Update*

All student mailboxes have been activated and should be accessible. Mail migration will be on-going over the next few days.

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Previous Description (2013-01-26 03:27:04):

*Update*

The undergraduate email migration began on time and is proceeding as planned. The NetID Profile Manager is back in service.
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Previous Description (2013-01-24 14:36:43):

On midnight Friday night / Saturday morning January 26th, ITServices will be shutting down the old JES email system and migrating student email accounts to the new Office 365 mail environment.

The JES email system, including the webmail web access server, will no longer be available to students as of midnight Friday night. IMAP mail access will also no longer be available. The migration to the new Office 365 environment is estimated to take roughly 12 hours.

Users of the Exchange email service are unaffected by this outage.

The NetID profile manager will also be unavailable from midnight to 1 am to integrate the service with the new Office 365 environment.

For more information see http://www.queensu.ca/its/works/projects/emailcalendaringstudent.html

Publish Date:January 28, 2013, 6:41 PM
Contact:ITServices Support Centre
  • On Campus: ext. 36666
  • Off Campus: 613.533.6666

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000