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Queen's University

ITServices Notification Item



Title:Survey Tool Service Outage
Description:ITServices has received the following notice from the Survey Tool vendor, FluidSurveys:

"We are currently experiencing downtime that began at 12:10pm EST today. This was due to an unexpected hardware failure in the core component of one of our systems. As expected, our recovery systems were turned on to protect your data. For the recovery process to take place, downtime was required. As a result, survey-taking was unavailable between 12:10pm - 2:14pm EST. At 2:14pm EST, the survey-taking portion of the site was brought back up so that your respondents could continue to take surveys. The administrator side (i.e. the account page where you build and analyze the surveys) is currently inaccessible for the next few hours as we continue the recovery process.

"Rest assured that all your data is safe and survey respondents can currently access your surveys. We apologize for any inconvenience this may have caused, and we are taking measures so that this does not happen again. We are committed to providing you excellent service. We will also send out another email once the survey-creation side of the service is back up and running.

"If you have any questions, please contact our support team at support@fluidsurveys.com."
Publish Date:March 28, 2013, 4:04 PM
Contact:ITServices Support Centre
  • On Campus: ext. 36666
  • Off Campus: 613.533.6666

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000