Information Technology Services
Information Technology Services

ITS Notification Item

Title:Problems Sending Email

After changes to mail routing last week to address security concerns and to decommission old services, some users who failed to properly update required mail server settings have experienced difficulty when sending email with clients still configured for the legacy email system ( Users that have configured email clients based on the tutorials found at will not experience problems in sending email from their account.

If you are experiencing problems in sending mail with an account, please refer to the online tutorial linked above to correct the problem. Additional assistance is also available by calling the IT Support Centre during regular business hours at 613-533-6666 or by filling out the online help form.

If you are currently using a address and are experiencing problems, please contact your mail server administrator to resolve the problem. Your address administrator should be able to provide you with the necessary outgoing server settings to allow you to send email.

The IT Support Centre will assist users in configuring supported clients for our enterprise email service.

The following changes were made last week:
â¢We no longer support authenticated mail relaying through
•The outgoing server of continues to allow unauthenticated sending of email from on campus. This will allow for the continuation of on campus scanners and special devices (research equipment) to send email.

Publish Date:April 3, 2013, 8:28 am
Contact:IT Support Centre