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ITServices Notification Item



Title:Email Configuration Changes May Be Required for Printers/Scanners/Photocopiers *Update*
Description:*Update*

The IT Support Centre contacted and helped all departments whose misconfigured devices appeared in the JES logs over the past two weeks. Hence, the legacy JES mail servers were shutdown on schedule this morning (Tuesday, April 23).

If your department has a printer or other device that can no longer mail scanned images and you are unsure how to proceed, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form
http://www.queensu.ca/its/helpform/
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Previous Description (2013-04-12 15:24:33):

Many departments have printers/scanners/photocopiers/etc that have the useful ability to mail scanned images. The mail function for such devices will potentially fail when the legacy JES mail servers are finally shut down later this month. (The tentative date for this shutdown is Tuesday, April 23.)

The technical details are that the device should be configured to use mail.queensu.ca for SMTP. That setting will not break if the server has to be moved again in the future. If the device insists on having an IP address, set it to 130.15.12.59.

Your devices can be reconfigured now.

If your department has such a device and you are unsure how to proceed, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form
http://www.queensu.ca/its/helpform/
Publish Date:April 23, 2013, 10:10 AM
Contact:ITServices Support Centre
  • On Campus: ext. 36666
  • Off Campus: 613.533.6666

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000