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Queen's University

ITServices Notification Item

Title:Microsoft Office 365 Login Problem Resolved
Description:Office 365 has a 15 minute inactivity timeout. If the session is inactive for 15 minutes the user has to log in again. This week, some users have reported the re-login fails. A temporary workaround was to clear the browser's cookies. Microsoft has now identified the root problem and recommended a server end solution. ITServices is implementing the recommended change now.

The change should not disrupt active Office 365 sessions. The effect will be that re-logins stop failing.
Publish Date:September 20, 2013, 2:49 PM
Contact:ITServices Support Centre
  • On Campus: ext. 36666
  • Off Campus: 613.533.6666

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000