Queen's University
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Information Technology Services
Information Technology Services

ITServices Notification Item

Title:Email delivery delays *Update*

We have begun to experience email delays again this afternoon. The system will be slow to receive mail from external sources and slow sending mail externally.

Previous Description (2013-10-16 16:59:20):


An issue with one of the three Internet Service Providers is causing email to queue and delay delivery. ITSErvices staff will be disabling the slow Internet connection so all traffic flows out the other two.

There is sufficient capacity on the two remaining providers to handle the traffic needs.

Previous Description (2013-10-16 13:07:43):

ITServices is currently investigating:
Email delivery delays to external recipients

Service Name:
Exchange Email

Description of Problem:
We are experiencing email delivery delays to external recipients. We are working with our service vendor to resolve the issue.

Publish Date:October 22, 2013, 1:43 PM
Contact:ITServices Support Centre
  • On Campus: ext. 36666
  • Off Campus: 613.533.6666