ITS

Information Technology Services
Information Technology Services

ITS Notification Item



Title:Removal of Phishing Message from Queen's Mailboxes - 170906c
Description:On Wednesday, September 6th a malicious email was sent to members of the Queen's community. In keeping with the Electronic Information Security Policy, this message has been removed from all mailboxes using an automated feature in Office 365.

If you are not using an Office 365 mailbox or forward your mail outside of Office 365, ITS is not able to automatically remove the malicious message. Please delete the message manually from your mailbox if you have received a copy.

If you received this message, clicked the link and entered your credentials, please change your NetID password immediately. If you have any questions please contact the IT Support Center at x36666.

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BEGINNING OF REMOVED MESSAGE

Date: Wednesday, September 6, 2017 at 3:54 PM
To: long_linyi <long_linyi@asdk12.org>
Subject: RE: SLOW PERFORMANCE



From: long_linyi
Sent: Wednesday, September 06, 2017 8:02 AM
Subject: SLOW PERFORMANCE

Opening Statement:

Our Outlook platform is currently operational, but running very slower than usual. Support is currently investigating the issue. Please you need to log on service desk tickets to help fasten our investigating on Service Desk Secure Portal at (link removed)

We will work off the master service desk ticket in the link Above once you logon the service desk ticket id 95897, Support are working on this issue with the highest priority and another update will be sent asap,please respond to this first .
Impact: Users can still access Blackboard as per usual. However, itâs general performance is running very slow.

END OF REMOVED MESSAGE
Publish Date:September 6, 2017, 5:31 pm
Contact:IT Support Centre