ITS

Information Technology Services
Information Technology Services

ITS Notification Item



Title:onQ Displaying Behind the Scenes Coding *Update*
Description:*Update*

onQ should now be accessible to all users.

If you experience any further issues, please contact the IT Support Centre at https://www.queensu.ca/its/forms/itsc/helpform/ or 613-533-6666.
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Previous Description (2017-09-20 10:15:18):

*Update*

Due to the infrastructure event, users may no longer be able to log into onQ or, if already logged in should refrain from completing any additional work until this issue is resolved.

ITS will continue to update this issue as information becomes available.
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Previous Description (2017-09-20 10:02:09):

*Update*

We have now heard from Desire2Learn (D2L) that this is not unique to Queen's (onQ) but is a D2L infrastructure event affecting our Queen's environment.

ITS will update this notification as further information becomes available.
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Previous Description (2017-09-20 09:48:01):

If you are in onQ and seeing the behind the scenes code rather than the screen you were expecting to see, refresh your page - this should bring the correct view back. ITS has contacted D2L about this issue and will update this ticket once the issue is resolved.

For other onQ support issues, please submit a ticket through the IT Support Centre. https://www.queensu.ca/its/forms/itsc/helpform/
Publish Date:September 20, 2017, 11:14 am
Contact:IT Support Centre