Information Technology Services
Information Technology Services

ITS Notification Item

Title:Scheduled maintenance to network equipment will affect ITS-hosted services Wed Oct 11 530-630am *Update*

Access to PeopleSoft has been restored.

If you experience any further problems please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.

Previous Description (2017-10-11 08:01:15):


Access to PeopleSoft including SOLUS is not available.
ITS staff are working on the issue.

All other services have been restored.

Previous Description (2017-10-11 07:41:02):


There was a delay in restoring services after this work was complete due to an unexpected issue with a piece of equipment. The issue has been resolved and services are being restored.


Previous Description (2017-10-10 13:56:03):


Correction: O365 will NOT be affected by this work.

Previous Description (2017-10-06 12:02:10):

ITS will be performing maintenance on network equipment in the data centre on Wednesday October 11 between 5:30am and 6:30am.

Most ITS hosted services, both production and development, will be affected at some point during this window.

ITS will post an update to this notification when services have been restored.

Services affected by this scheduled maintenance include:
- PeopleSoft applications including SOLUS
- Queen's website
- MyQueen'sU Portal
- Single Sign-On (SSO)
- onQ
- WebPublish
- Library websites, QSpace and catalogue (QCAT)
- FAST (Financial Reporting)
- NetID Profile Manager â activation, password resets
- Office 365 login
- on-premise Exchange Mail
- streaming
- Careers
Publish Date:October 11, 2017, 8:18 am
Contact:IT Support Centre