This is an aggregation of all of the ITServices notification RSS feeds. Fri, 25 May 2012 01:54:51 -0400 Zend_Feed_Writer 1.10.8 (http://framework.zend.com) http://www.queensu.ca/its/apps/feeds/feed/xhtml/id/0
If a network jack connectivity issue arises please contact your IT Admin representative or the ITSupport Centre at 613.533.6666.]]> Tue, 22 May 2012 16:25:23 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/1585 http://www.queensu.ca/its/apps/feeds/feed/item/id/1585 0
Network connectivity has been restored to 449 Princess Street. ITServices is working with our external provider to identify the root cause.

--------------------------------------------------------------

Previous Description (2012-05-22 13:37:50):

Network monitoring systems have identified that 449 Princess Street is without network connectivity.

IT Service staff are investigating.
]]> Tue, 22 May 2012 16:20:23 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/1584 http://www.queensu.ca/its/apps/feeds/feed/item/id/1584 0
Power has been restored at Innovation Park and network services have been restored.

--------------------------------------------------------------

Previous Description (2012-05-19 17:58:18):

*Update*

Latest estimates are that the power outage will last at least until 7:30pm

--------------------------------------------------------------

Previous Description (2012-05-19 10:21:38):

IT Services had received notice of a network outage at Innovation park. The apparent cause is an unexpected power outage.

Work is currently being done to restore power and network services. Further updates will be sent as progress is made.]]> Sat, 19 May 2012 22:35:02 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/1582 http://www.queensu.ca/its/apps/feeds/feed/item/id/1582 0
The Jeff-Lab server, not to be confused with the room, is scheduled to be shut down Jun 1, 2012.

This server has exceeded its expected lifespan and is costly to maintain and service.

This server was once used heavily by faculty and staff for login accounts, course accounts, file storage, and web pages. In recent years this server has seen significantly less use.

Although ITServices has contacted all known users of the server, there may be a few people who login sporadically, who we may have missed in our communications. Please pass this notification onto your faculties and departments, asking if anyone has materials on Jeff-Lab server.

We ask that the materials be copied off no later than May 31.

If you have questions, or need help copying files off of Jeff-Lab, please contact me.

thanks,
Seamus Ryan

ITServices, Dupuis Hall
Queen's University
Kingston, ON K7L 3N6
613-533-3285

ryan@queensu.ca

]]> Mon, 05 Nov 2012 15:51:54 -0500 http://www.queensu.ca/its/apps/feeds/feed/item/id/1570 http://www.queensu.ca/its/apps/feeds/feed/item/id/1570 0 network show indications they have been infected.

All versions of Mac OS X are vulnerable to Flashback, including Mac OS X 10.7 (Lion), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.5 (Leopard), and earlier versions. Apple has provided a software update for Mac OS X 10.7 (Lion) and Mac OS X 10.6 (Snow Leopard) that will scan your computer and remove Flashback if it is infected. The update will also patch the security vulnerability in Java to protect your computer so it does not get infected (or reinfected). Mac OS X software update information is available at:
http://www.apple.com/softwareupdate/

If you are running Mac OS X 10.5 (Leopard) or earlier, no software update is available to resolve this issue. If you are using Leopard on an Intel Macintosh that supports OS X 10.7 (Lion), IT Services recommends upgrading to OS X 10.7 (Lion). Lion Requirements can be found at:
http://osxdaily.com/2011/06/07/mac-os-x-10-7-lion-system-requirements/
and upgrades can be purchased via Apple Store at:
http://www.apple.com/macosx/how-to-buy/

If you cannot upgrade, ITServices recommends running Symantec End Point (SEP) on Mac OS X 10.5 (Leopard). A full system scan should detect and offer to remove Flashback if your computer is infected. Apple also recommends disabling Java in your web browser on Mac OS X 10.5 (Leopard) and earlier. Disabling Java will prevent your computer from being infected by Flashback.

Symantec End Point (SEP) is available to Queen's faculty, staff, and students from the Macintosh Software Manager download page at:
http://www.queensu.ca/its/software/mac.html

Symantec also has a "Norton Flashback Detection and Removal Tool, freely available for download at:
http://us.norton.com/mac-flashback/promo

For more information, refer to the following articles on Apple.com:

About Flashback malware:
http://support.apple.com/kb/HT5244
About Java Update for Mac OS X 10.6 (Snow Leopard):
http://support.apple.com/kb/HT5243
About Java Update for Mac OS X 10.7 (Lion):
http://support.apple.com/kb/HT5242
About the security content of Java for OS X 2012-003 and Java for Mac OS X 10.6 Update 8:
http://support.apple.com/kb/HT5247
About the security content of Flashback malware removal tool:
http://support.apple.com/kb/HT5254

If you have questions about this update, please contact the IT Support Centre (ITSC) by filling out the online help form at:
http://www.queensu.ca/its/helpform/
or calling 613 533 6666 during regular business hours.
]]> Thu, 05 Jul 2012 09:05:11 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/1563 http://www.queensu.ca/its/apps/feeds/feed/item/id/1563 0
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613 533 6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (find instructions for expanding headers at http://www.queensu.ca/its/email/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at
https://eservices.queensu.ca/apps/mynetid/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://security.arizona.edu/phishing for additional information and advice about these kinds of attacks.
]]> Mon, 27 Sep 2010 09:16:00 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/669 http://www.queensu.ca/its/apps/feeds/feed/item/id/669 0