ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Fri, 26 Dec 2014 02:27:14 -0500 Zend_Feed_Writer 1.10.8 ( Wireless network maintenance - December 30 8:30AM-12:30PM
During this time access to the QueensuSecure_WPA2 and eduroam wireless networks will be affected.

The queensu wireless network will not be affected.

Please submit any wireless authentication issues via the IT Support Centre Online Help Form:]]>
Fri, 19 Dec 2014 14:10:16 -0500 0
Wireless network maintenance - December 29 8:30AM-4:30PM
During this time wireless access may be intermittent.

There will be an extended (15-45 minute) wireless outage in the following buildings:

Confederation Place
Chown Hall
Gordon Brockington
Grant Timmins Drive
Harkness Hall
John Deutsch University Centre (Residences)
Jean Royce Hall
Leggett Hall
McNeill House
Morris Hall
Victoria Hall
Waldron Tower
Watts Hall

Please submit any wireless issues via the IT Support Centre Online Help Form:]]>
Fri, 19 Dec 2014 14:08:11 -0500 0
Important Security Advisory about Ransomware
Ransomware is malicious software that can encrypt files on an infected computer or device. It then alerts the user that a ransom must be paid in order to recover the data. The consequences of these attacks can be serious - besides loss of data and financial loss, there are significant costs to productivity, including the resources required to recover a compromised system.

How to prevent and mitigate ransomware attacks:

- Attacks are often perpetrated through emails that appear to be legitimate, but contain attachments or links to vulnerable websites. The best way to prevent an attack is to avoid opening unsolicited attachments or clicking links without inspecting them first. Learn more:

- Back up your important files to a secure location regularly. If your system becomes infected, locally stored data can be lost permanently, in the blink of an eye. When your data is backed up, your hard drive can be wiped and your data will remain safe.

- ITS recommends keeping work-related files on Windows File Service. This ensures that your data is stored on a file system that is redundant and backed up on a daily basis. To date, no local data has ever been recovered on a Queen's PC infected by ransomware, however ITS has been successful in retrieving ransomware-infected files stored on Windows File Service. Learn more:

Alternately, you can use QShare, and Microsoft's OneDrive for Business will be made available to Queen's faculty, staff and students in the coming weeks.

- Install antivirus software and keep it up to date. Microsoft System Center Endpoint Protection (SCEP) is available to faculty and staff, and can be downloaded from MyQueen'sU. Learn more:

- Learn about safe computing practices – an Information Security Awareness course is available on Moodle:

- It is important to note that full drive encryption will not provide protection against the effects of being infected by ransomware.

What to do if your system becomes compromised:

- Stay calm. Do not reply to the attacker or pay the ransom. You will be putting yourself at further risk by disclosing your financial details, and you still might not get your data back.

- Report the incident to the IT Support Centre immediately. You can also get help with identifying suspicious messages. Call 613-533-6666 or fill out the online help form:

More information:

- Examples of ransomware include Cryptowall, Cryptolocker and CoinVault. You can find more examples documented on Microsoft's website, along with a list of ransomware FAQs:
Wed, 19 Nov 2014 16:29:01 -0500 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0