This is an aggregation of all of the ITServices notification RSS feeds. Wed, 19 Jun 2013 17:34:40 -0400 Zend_Feed_Writer 1.10.8 (http://framework.zend.com) http://www.queensu.ca/its/apps/feeds/feed/xhtml/id/0
The break in the ORION fibre has been repaired and Internet service restored to normal.
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Previous Description (2013-06-18 08:48:01):

An outage to the Ontario Research and Innovation Optical Network (ORION) which also carries traffic for one of our Internet Service Providers is currently down.

Internet traffic is currently being carried by our alternate ISP and as long as demand remains low as it normally does in the summer months.]]> Tue, 18 Jun 2013 16:48:07 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2055 http://www.queensu.ca/its/apps/feeds/feed/item/id/2055 0
The following maintenance page will be displayed on all live WebPublish sites during the outage: http://www.queensu.ca/its/apps/notices/service_outage.php.

If you have any questions or concerns, please use our WebPublish Support form: https://www.queensu.ca/its/forms/webpublish/ ]]> Tue, 18 Jun 2013 12:30:59 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2054 http://www.queensu.ca/its/apps/feeds/feed/item/id/2054 0 Tue, 18 Jun 2013 12:00:29 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2053 http://www.queensu.ca/its/apps/feeds/feed/item/id/2053 0 ]]> Tue, 18 Jun 2013 11:47:06 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2052 http://www.queensu.ca/its/apps/feeds/feed/item/id/2052 0
PeopleSoft Solus/Student/ Finance/Human Resources is now available.

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Previous Description (2013-06-18 07:44:21):

PeopleSoft Solus/Student/ Finance/Human Resources is currently unavailable.

ITServices is working to resolve this issue.

A notice will be sent went it becomes available.


]]> Tue, 18 Jun 2013 08:10:46 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2050 http://www.queensu.ca/its/apps/feeds/feed/item/id/2050 0
The MyQueensU upgrade was not completed and the changes were rolled back. The current version is available again and fully functional.

The new version was available for a short time period prior to 7:30am. We will reschedule the upgrade of MyQueensU for a later date.

Previous Description (2013-06-17 11:40:34):

The implementation will begin at 5:00 a.m. and is expected to be fully completed by 7:00 a.m. During this window, an outage of 20 minutes is expected for all PeopleSoft applications (SOLUS, HR, Finance and Student). An outage of less than 5 minutes is expected for MyQueensU.

The outage is to upgrade to a new version of MyQueensU that will provide an improved user experience and be optimized for mobile devices. It will also have a significantly different look and feel, and some functionality will be going away. For more information about the coming changes, please see the MyQueensU Upgrade page:

http://www.queensu.ca/its/works/projects/myqueensu.html]]> Tue, 18 Jun 2013 07:34:19 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2048 http://www.queensu.ca/its/apps/feeds/feed/item/id/2048 0
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (undergraduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/undergraduate/tutorials/headers.html and faculty/staff/graduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/staffandfaculty/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at https://netid.queensu.ca/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://www.queensu.ca/its/security/EducationAndAwareness/phishing.html for additional information and advice about these kinds of attacks.]]> Mon, 17 Jun 2013 16:23:32 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 0
On Tuesday, June 18th, 2013 at 10:00am, dial-up services will cease, when the modems are turned off.

Those affected by the end of this service are encouraged to view the article on the ITServices page where you can find more information on possible alternate service providers.

The article can be found here:

http://www.queensu.ca/its/news/march2013/dialup.html]]> Fri, 14 Jun 2013 15:49:17 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2045 http://www.queensu.ca/its/apps/feeds/feed/item/id/2045 0
Bruce Wing connectivity has been restored
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Previous Description (2013-06-14 10:44:40):

*Update*

The Bruce Wing main network distribution switch did not survive the power outage. ITServices is provisioning a new one and expect connectivity to resume shortly.
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Previous Description (2013-06-14 10:20:03):

A power outage affecting a large portion of campus is causing network outages. IT Services are waiting for power to return and will restore service as soon as possible.]]> Fri, 14 Jun 2013 11:17:13 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2044 http://www.queensu.ca/its/apps/feeds/feed/item/id/2044 0