ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Thu, 30 Jul 2015 12:28:25 -0400 Zend_Feed_Writer 1.10.8 ( Development Down Tue, 28 Jul 2015 09:34:16 -0400 0 MyQueen'sU maintenance July 28, 7 - 7:30am (no outage) *Update*
Maintenance was successful.

Previous Description (2015-07-27 13:27:02):

The MyQueen'sU Flickr portlet will undergo maintenance to correct an issue encountered when handling unresponsive requests.

No outage is expected.]]>
Tue, 28 Jul 2015 08:51:44 -0400 0
Shibboleth Single Sign-On Service Restart *Update*

Previous Description (2015-07-27 10:53:23):

ITS is performing a restart of the Shibboleth SSO service, there should not be a service outage.

Users who have logged in during the past 30 minutes may need to re-authenticate.]]>
Mon, 27 Jul 2015 11:01:30 -0400 0
All services unavailable *Update*
Service has been restarted to Moodle.

Previous Description (2015-07-27 01:37:20):


All Systems are now working with the exception of, Moodle and Authoring of Web Publish. ITS continues to work on these systems.

Previous Description (2015-07-26 18:03:38):

Due to a Power shutdown by the Fire System, Dupuis Hall Datacentre was shutdown.

This means ALL Systems and networks stopped working at 11:30am Sunday July 26, 2015.

ITS has a team on site and is bringing up systems. It will still be several hours before some systems are fully functional.

More information will follow as systems come up.]]>
Mon, 27 Jul 2015 06:54:35 -0400 0
Eservices - Service Disruption *Update*
The service disruption affecting EServices applications has been resolved and the applications are now functioning normally.


Previous Description (2015-07-23 15:13:53):

EServices applications are experiencing an unexpected service disruption.

ITS is investigating and will update when there is more
Thu, 23 Jul 2015 16:52:15 -0400 0
Notification: Windows 10 - What Should I Do?
ITS is recommending that staff and faculty do not update their work-based computers to Windows 10 when it is initially available. ITS continues to test the beta version of Windows 10 and will continue testing with the production version after July 29, 2015. If you do upgrade or purchase a Windows 10 based system, please be aware that all services, applications and attached devices used at Queen's may not be Windows 10 compatible and you may have to downgrade to a previous version of the operating system.

When Microsoft releases Windows 10 into production, the ITS Supported Software page will be updated with additional information.

If you have any questions, please contact the IT Support Centre by calling 613-533-6666 during regular business hours or by filling out the online help form at]]>
Wed, 24 Jun 2015 14:10:28 -0400 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0