ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Mon, 21 Apr 2014 02:15:42 -0400 Zend_Feed_Writer 1.10.8 ( Outgoing Email Rejections *Update*
ITServices has confirmed with the provider that Queen's email service is no longer on the list. Anyone previously affected by this should no longer have issues sending to external recipients.

Previous Description (2014-04-17 11:53:51):

This notification is to let you know that, due to some compromised email accounts, Queen’s has been “blacklisted” by a black list provider. This means that Organizations who subscribe to this provider will automatically reject email messages sent from Queen’s accounts.

If you receive an email that looks like the one below, it means that your email message has been rejected. You do not need to do anything, but you will need to remember to resend your email once Queen’s has been taken off the providers blacklist. ITServices is currently working with the provider on this issue, and we will let you know when it has been resolved.

Sample rejection email:

This is the Spam & Virus Firewall at

I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.>: host[555.555.555.555] said: 554
5.7.1 Service unavailable:client host[??]blocked. (in reply to RCPT TO command)

Thank you for your patience.
Thu, 17 Apr 2014 14:20:41 -0400 0
Matlab licensing server routine maintenance – April 16th 9:00pm *Update*
The license server upgrade has been postponed until evening of Tuesday April 22. Please do not upgrade any Matlab clients to 2014a until after the license server upgrade.

Thank you

The licensing server for Matlab on ITS-LIC02 will be taken down at 9pm on Tues April 22th for 30 min to upgrade the server to version 2014a. Matlab users trying to connect at this time will experience a licensing error. Users should not experience any issues after the upgrade is complete, all versions of Matlab currently running are compatible with the new license server.

Thank you
IT Services]]>
Wed, 16 Apr 2014 15:07:41 -0400 0
QCAT Outages Wed, 16 Apr 2014 09:52:30 -0400 0 Library QCAT Service Restart Tue, 15 Apr 2014 10:50:10 -0400 0 Potential for Service Interruption in Morning
The potential service interruption is required to resolve a database issue.]]>
Mon, 14 Apr 2014 16:23:07 -0400 0
Class Cancellation Hoax/Phishing Attempt
A spear phishing attempt is circulating Queen’s University informing students that Chancellor David Dodge has cancelled classes. The reader is then directed to follow a link and encourages them to forward it to their contacts.

Please be aware that emails of this nature are not legitimate messages from Queen’s University. Messages, such as the one listed below, are hoaxes that are attempting to gather personal information from the reader.

What should I do if I receive a phishing email?

• The safest thing to do is never respond to anyone who asks for personal information by email. And yes, this means even if the request appears to come from people or places you know, like ITServices.

• If you aren't certain if the request is legitimate, contact the company directly either by phone or by going to their website.

• Do not click any link within the email as it may take you to a copycat site that will record your information.

• If there is an attachment, do not open it. It could be spyware designed to record keystrokes and send them to another person.

Beginning of Phishing Message
Sent: April 5, 2014 4:09 PM
Subject: CLASS CANCELLATIONS - Please Read Immediately!

All classes on Monday and Tuesday have been canceled due to recent developments in the revealing of the truth about life and death.

All students are being granted extra time to review the material at The Truth Contest, a website started by Queen's University students: ~ Google "Truth Contest" if you prefer to not click on links in emails.

On the website homepage, click the top entry, The Present.
What it says will turn this world right-side up if enough people see it. You will see what I mean when you read the first page. Show this to all of your contacts; everyone needs to read it.
This is much more important than class, so take these days off to seek and learn the truth about life. All of your professors have been notified.

David A. Dodge
Queen's University

End of Phishing Message

Sun, 06 Apr 2014 15:22:59 -0400 0
End-of-Life for Windows XP and Office 2003
This means that ITServices will no longer be able to provide support to anyone still using these products after this date. Windows XP users are now advised to upgrade their operating systems to a supported release of Windows 7 or 8, and to update to the current version of Microsoft Office.

For more information, including where to find the latest software and recommendations for upgrading, please read this announcement on the ITServices website:
Wed, 22 Jan 2014 15:01:12 -0500 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0