ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Sun, 05 Jul 2015 11:46:57 -0400 Zend_Feed_Writer 1.10.8 ( Wireless network issues reported in Goodes Hall July 3, 1:00PM *Update*
The wireless network issues in Goodes Hall have been resolved.


Previous Description (2015-07-03 13:05:19):

There have been reports of wireless network issues in Goodes Hall.

ITServices staff are currently investigating.]]>
Fri, 03 Jul 2015 16:14:30 -0400 0
Notification: Windows 10 - What Should I Do?
ITS is recommending that staff and faculty do not update their work-based computers to Windows 10 when it is initially available. ITS continues to test the beta version of Windows 10 and will continue testing with the production version after July 29, 2015. If you do upgrade or purchase a Windows 10 based system, please be aware that all services, applications and attached devices used at Queen's may not be Windows 10 compatible and you may have to downgrade to a previous version of the operating system.

When Microsoft releases Windows 10 into production, the ITS Supported Software page will be updated with additional information.

If you have any questions, please contact the IT Support Centre by calling 613-533-6666 during regular business hours or by filling out the online help form at]]>
Wed, 24 Jun 2015 14:10:28 -0400 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0