This is an aggregation of all of the ITServices notification RSS feeds. Sun, 07 Apr 2013 05:05:23 -0400 Zend_Feed_Writer 1.10.8 (http://framework.zend.com) http://www.queensu.ca/its/apps/feeds/feed/xhtml/id/0

After changes to mail routing last week to address security concerns and to decommission old services, some users who failed to properly update required mail server settings have experienced difficulty when sending email with clients still configured for the legacy email system (mail.queensu.ca). Users that have configured email clients based on the tutorials found at http://www.queensu.ca/its/email/staffandfaculty.html will not experience problems in sending email from their @queensu.ca account.

If you are experiencing problems in sending mail with an @queensu.ca account, please refer to the online tutorial linked above to correct the problem. Additional assistance is also available by calling the IT Support Centre during regular business hours at 613-533-6666 or by filling out the online help form.

If you are currently using a non-@queensu.ca address and are experiencing problems, please contact your mail server administrator to resolve the problem. Your non-@queensu.ca address administrator should be able to provide you with the necessary outgoing server settings to allow you to send email.

The IT Support Centre will assist users in configuring supported clients for our enterprise email service.

The following changes were made last week:
•We no longer support authenticated mail relaying through mail.queensu.ca.
•The outgoing server of mail.queensu.ca continues to allow unauthenticated sending of email from on campus. This will allow for the continuation of on campus scanners and special devices (research equipment) to send email.



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Service has been restored to the Queen's website.
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Previous Description (2013-04-01 16:01:19):

The Main Queens web page at http://www.queensu.ca is currently down. ITServices is investigating the cause.]]> Mon, 01 Apr 2013 16:11:29 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/1985 http://www.queensu.ca/its/apps/feeds/feed/item/id/1985 0
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (undergraduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/undergraduate/tutorials/headers.html and faculty/staff/graduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/staffandfaculty/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at https://netid.queensu.ca/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://www.queensu.ca/its/security/EducationAndAwareness/phishing.html for additional information and advice about these kinds of attacks.]]> Mon, 27 Sep 2010 09:16:00 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/669 http://www.queensu.ca/its/apps/feeds/feed/item/id/669 0