ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Sun, 26 Apr 2015 22:10:49 -0400 Zend_Feed_Writer 1.10.8 (http://framework.zend.com) http://www.queensu.ca/its/apps/feeds/feed/xhtml/id/0 Telephone service interruption Monday April 27th
Voice messaging and Call Centre services will be down for a longer period starting at 4:30am while software updates are installed.

Telephones will be operational except for the short interruption mentioned.
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Fri, 24 Apr 2015 08:23:56 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2885 http://www.queensu.ca/its/apps/feeds/feed/item/id/2885 0
Possible Service Degradation *Update*
ITServices has identified the issue and all services should now be operating normally.

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Previous Description (2015-04-21 14:02:49):

A fault in our storage fibre has been found. This is resulting in slower than expected service responses. These include:


Office 365
Moodle
MyQueen'sU
iTrack
Wiki
Steaming Service
Athletics point of sale
Picture Perfect
Wyse Terminal Manager

ITServices is working to resolve the issue.]]>
Tue, 21 Apr 2015 14:13:44 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2884 http://www.queensu.ca/its/apps/feeds/feed/item/id/2884 0
Streaming Service Unavailble

IT Services]]>
Mon, 20 Apr 2015 12:04:34 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2882 http://www.queensu.ca/its/apps/feeds/feed/item/id/2882 0
Multiple Service Outage *Update*
QShare service has been restored.

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Previous Description (2015-04-20 10:36:48):

*Update*

Services appear to be back to normal operation with the exception of QShare.

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Previous Description (2015-04-20 10:10:25):

*Update*

Services are now returning to normal operating state. ITServices estimates full service should be return by 10:30am.

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Previous Description (2015-04-20 10:07:48):

Some systems have become unresponsive, ITS is working to solve the issue.

Services affected include, but aren't limited to:

Office 365
Moodle
MyQueen'sU
iTrack
Wiki
Steaming Service
Athletics point of sale
Picture Perfect
Wyse Terminal Manager]]>
Mon, 20 Apr 2015 10:47:17 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2881 http://www.queensu.ca/its/apps/feeds/feed/item/id/2881 0
Multiple Service Outage *Update*
QShare is now available.
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Previous Description (2015-04-20 10:36:48):

*Update*

Services appear to be back to normal operation with the exception of QShare.

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Previous Description (2015-04-20 10:10:25):

*Update*

Services are now returning to normal operating state. ITServices estimates full service should be return by 10:30am.

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Previous Description (2015-04-20 10:07:48):

Some systems have become unresponsive, ITS is working to solve the issue.

Services affected include, but aren't limited to:

Office 365
Moodle
MyQueen'sU
iTrack
Wiki
Steaming Service
Athletics point of sale
Picture Perfect
Wyse Terminal Manager]]>
Mon, 20 Apr 2015 10:47:01 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2880 http://www.queensu.ca/its/apps/feeds/feed/item/id/2880 0
ITS Notification - May 2-3, 2015 - Systems Outage - SOLUS
- PeopleSoft
- FAST - Financial Reporting
- NetID Profile Manager
- NetID activation, password resets

This outage is required in order to perform upgrades to the Oracle databases that support these applications. We will post an update to this notification when services have been restored.]]>
Wed, 15 Apr 2015 14:24:49 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2872 http://www.queensu.ca/its/apps/feeds/feed/item/id/2872 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (undergraduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/undergraduate/tutorials/headers.html and faculty/staff/graduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/staffandfaculty/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at https://netid.queensu.ca/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://www.queensu.ca/its/security/EducationAndAwareness/phishing.html for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 0