ITServices Notifications This is an aggregation of all of the ITServices notification RSS feeds. Sun, 31 Aug 2014 03:23:40 -0400 Zend_Feed_Writer 1.10.8 ( Network outage in Mac Corey and Robert Sutherland Sat, 30 Aug 2014 10:20:08 -0400 0 Moodle Update
The new dashboard has an updated look and feel, and will now display the personalised calendar from 2014-15 academic Moodle.

File Handling:
As part of the new Copyright Act, when a file is uploaded by faculty members or their staff to Moodle, the reason the file can be uploaded must be indicated. A dialogue box will now appear that allows users to pick one or more reasons why the file can be distributed to students. If a uses has files in his/her course that don't have a reason specified, a warning message will appear. This warning message will not appear to students. A report listing all of the files that do not have a reason specified will also be available inside the course. More general information can be found here:

Questions about copyright:
Contact the Copyright Advisory Office:]]>
Fri, 29 Aug 2014 12:27:36 -0400 0
Network Outage in Richardson Hall Aug 28th 2014 *Update*
Network access has been restored

Previous Description (2014-08-28 09:36:53):

ITS has reports of a network outage in Richardson Hall. ITS is currently investigating the issue. ]]>
Thu, 28 Aug 2014 12:00:51 -0400 0
Temporary Outage of Athletics services Thu, 28 Aug 2014 10:51:37 -0400 0 On Campus DHCP *Update*
The DHCP outage was caused by an unexpected outage to one of the ITS datacentres. DHCP service has since been restored.

Previous Description (2014-08-28 06:32:28):

ITS is aware and investigating reports of issues with DHCP.
Thu, 28 Aug 2014 07:54:29 -0400 0
Network, Telephone and Multiple Service Outage Aug 28th 06:10-06:45
-DHCP (causing widespread network outages)
-Contact Centre
-Phone service to:
1.Donald Gordon Centre
2.Isabel Bader Centre for the Performing Arts
-VPN access

The services have since come back online and ITS is investigating the cause.
Thu, 28 Aug 2014 07:53:20 -0400 0
Planned Maintenance of Exchange Email Service *Update*
Exchange server maintenance is complete.

Thank you
IT Services

Previous Description (2014-08-27 14:11:04):


Exchange Server Maintenance should be completed on Thursday August 28th before 8am. IT Services will post a notification when testing is complete.

Thank you
IT Services

Previous Description (2014-08-27 13:24:48):

IT services will be adding additional servers to on-premise exchange. Maintenance will occur on Thursday August 28th at 6:30am.
Testing will occur after this and users may experience connectivity issues during testing. IT services will update this notification when testing is complete.

Thank you

IT services
Thu, 28 Aug 2014 07:22:51 -0400 0
System Maintenance MyCareer Website
Thank you
IT Services]]>
Wed, 27 Aug 2014 14:28:59 -0400 0
Brief wireless network interruption August 28 6:30AM.
All users connected to the QueensuSecure_WPA2 SSID will be disconnected while a configuration change is applied.

Users will be able to immediately re-connect, no further interruptions will occur.

Tue, 26 Aug 2014 16:02:36 -0400 0
Brief outage to Wireless in Dupuis Hall August 28th 2014 05:00-07:30 There will be a brief wireless network outage in Dupuis Hall from 05:00-07:30 on August 28th. ITS will be moving wireless access points to new switches and expanding coverage as part of the Ubiquitous Wireless project. For more information please see:]]> Tue, 26 Aug 2014 09:46:47 -0400 0 Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0