Email Contact ITServices at 36666 Mon, 31 Aug 2015 16:51:01 -0400 Zend_Feed_Writer 1.10.8 ( Office 365 - Connecting via Outlook reported slow or unresponsive. *Update*
Microsoft has acknowledged this widespread issue and is working on it. When they have fixed the issue ITS will update this message.


Previous Description (2015-08-31 15:40:58):

IT Services is investigating reports that for some users, Outlook is slow to connect to Office 365 or cannot connect at all. A ticket has been submitted to Microsoft and IT Services is continuing to gather data.

Users experiencing this issue can log into Outlook web access to view their mail via

IT Services will update this ticket when more information is available.

Mon, 31 Aug 2015 16:51:01 -0400 0
Outgoing email may be returned undeliverable *Update*
Reported incident was resolved. The source of the problem was in fact external to Microsoft and all other outgoing messages were not affected.

IT Services

Previous Description (2015-08-28 10:12:16):

IT Services has received a report that some emails are being returned undeliverable. This is due to some of Microsoft Office 356 IP addresses being blacklisted by a 3rd party company.

Internal messages will not see this issue and most external messages are being delivered as well.

IT Services has contacted Microsoft and expect them to resolve the issue as soon as possible. If you receive an undeliverable message you can try to resend the message at a later time or contact your email recipient via phone or another email address temporarily.

IT Services will update this notice when the issue has been resolved.
Fri, 28 Aug 2015 14:50:28 -0400 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0