Email Contact ITServices at 36666 Sat, 20 Dec 2014 13:53:37 -0500 Zend_Feed_Writer 1.10.8 (http://framework.zend.com) http://www.queensu.ca/its/apps/feeds/feed/xhtml/id/1 Load Balancer Maintenance - January 8th 2015
This maintenance will cause 4 short outages (each approximately 30 seconds in duration) affecting many Queen’s services including MyQueensU, PeopleSoft and e-Services. A detailed list of services affected can be found at http://www.queensu.ca/its/Services/LBServicesForUpgrade2015.html. The first interruption will be at 5am, with 3 subsequent interruptions approximately 45 minutes apart. All maintenance steps are scheduled to be completed by 7:30 am. A notification via the ITS-NOTICE-L will be sent out immediately after the upgrade has been completed.

If you experience any difficulties as a result of these changes, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.

Note: Extensive planning and testing has been completed to ensure the success of this work. In the event that unexpected installation problems arise that significantly affect usability, a contingency plan has been developed to quickly revert all changes. Our goal is to minimizing outages and the impact on the University community.]]>
Thu, 18 Dec 2014 16:03:55 -0500 http://www.queensu.ca/its/apps/feeds/feed/item/id/2749 http://www.queensu.ca/its/apps/feeds/feed/item/id/2749 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (undergraduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/undergraduate/tutorials/headers.html and faculty/staff/graduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/staffandfaculty/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at https://netid.queensu.ca/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://www.queensu.ca/its/security/EducationAndAwareness/phishing.html for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 http://www.queensu.ca/its/apps/feeds/feed/item/id/2047 0