Email Contact ITServices at 36666 Mon, 22 Sep 2014 16:37:06 -0400 Zend_Feed_Writer 1.10.8 ( Issue with Searching for some Mailboxes on on-premise Exchange *Update*
There was a brief issue with searching on-premise email today from 11:30am to 1:30pm. IT Services identified and corrected the issue. The search function is working again.

IT Services


Previous Description (2014-09-17 10:49:45):


ITS has found the problem and there has been a brief outage connection to some users mail. The indexing problems will be fixed as the server tool that is currently running repairs them.

Previous Description (2014-09-17 09:35:48):

There is a problem with searching in the on-premise Exchange mail system.

Outlook users without cache mode settings and mail users using Outlook Web App (OWA) are unable to search.

ITS is investigating the problem.]]>
Mon, 22 Sep 2014 13:37:16 -0400 0
Grad student mobile connection issue Please go to the following ITS link to find instructions on how to reconfigure your mobile mail.]]>
Fri, 19 Sep 2014 11:55:48 -0400 0
Graduate student email service upgrade
For more information on what to expect, including timeline and impacts, please see:

Fri, 19 Sep 2014 08:49:32 -0400 0
Exchange System Maintenance Friday September 19, 6 AM - 7 AM Thu, 18 Sep 2014 16:35:59 -0400 0 Exchange System Maintenance Friday September 19, 6 AM - 7 AM Thu, 18 Sep 2014 16:35:59 -0400 0 AdBlock Plugin affects Email Composed in Safari
In Safari, AdBlock and/or AdBlock Plus browser plugins affect web based mail services. Messages composed in webmail may be returned as undelivered due to being identified as SPAM when AdBlock is enabled.

Users affected by this problem when sending email can Uninstall / Disable AdBlock in Safari OR they can Whitelist the web client url in the plugin.

To white-list a web site, click the AdBlock icon, and select 'Don't run on pages on this domain'. Then click the 'Exclude' button.


Tue, 16 Sep 2014 09:07:06 -0400 0
Compromised Accounts on Campus
ITServices has seen a recent increase in the number of compromised email accounts on campus. A majority of these compromises have occurred due to account holders not following either our Phishing awareness tips or the Golden Rules to Safe Computing. Phishing Tips and Golden Rules can be reviewed here.

If you receive a suspicious message to your Queen’s email account: do not reply, do not click any links contained within it, and do not open any attached files. To see examples of suspicious emails, go to:

If you DO click on a link contained in an email and you attempt to log in, be aware that your credentials (NetID and password) have just been captured by a hacker and you are now at risk. If this occurs, change your NetID password immediately by following the instructions found on the Queen’s website.

For assistance, please contact the IT Support Centre.]]>
Tue, 16 Sep 2014 08:49:28 -0400 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0