Email Contact ITServices at 36666 Sun, 02 Aug 2015 01:47:23 -0400 Zend_Feed_Writer 1.10.8 ( All services unavailable *Update*
Service has been restarted to Moodle.

Previous Description (2015-07-27 01:37:20):


All Systems are now working with the exception of, Moodle and Authoring of Web Publish. ITS continues to work on these systems.

Previous Description (2015-07-26 18:03:38):

Due to a Power shutdown by the Fire System, Dupuis Hall Datacentre was shutdown.

This means ALL Systems and networks stopped working at 11:30am Sunday July 26, 2015.

ITS has a team on site and is bringing up systems. It will still be several hours before some systems are fully functional.

More information will follow as systems come up.]]>
Mon, 27 Jul 2015 06:54:35 -0400 0
Password Stealing Attempts Continue *Update*
Often there is a threat to deactivate or delete the mail account if you don't reply quickly. Some of the messages are obviously fraudulent, but others are tailored to Queen's and can be quite convincing. Stolen accounts are often used to send spam mail, resulting in a lot of time wasted in cleanup and responding to complaints.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail. Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (, or telephone Queen's IT Support Centre at 613.533.6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to (undergraduate students will find instructions for expanding headers at and faculty/staff/graduate students will find instructions for expanding headers at ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See for additional information and advice about these kinds of attacks.]]>
Mon, 17 Jun 2013 16:23:32 -0400 0