Service Contact ITServices at 36666 Sat, 19 Apr 2014 15:06:59 -0400 Zend_Feed_Writer 1.10.8 ( Outgoing Email Rejections *Update*
ITServices has confirmed with the provider that Queen's email service is no longer on the list. Anyone previously affected by this should no longer have issues sending to external recipients.

Previous Description (2014-04-17 11:53:51):

This notification is to let you know that, due to some compromised email accounts, Queen’s has been “blacklisted” by a black list provider. This means that Organizations who subscribe to this provider will automatically reject email messages sent from Queen’s accounts.

If you receive an email that looks like the one below, it means that your email message has been rejected. You do not need to do anything, but you will need to remember to resend your email once Queen’s has been taken off the providers blacklist. ITServices is currently working with the provider on this issue, and we will let you know when it has been resolved.

Sample rejection email:

This is the Spam & Virus Firewall at

I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.>: host[555.555.555.555] said: 554
5.7.1 Service unavailable:client host[??]blocked. (in reply to RCPT TO command)

Thank you for your patience.
Thu, 17 Apr 2014 14:20:41 -0400 0
QCAT Outages Wed, 16 Apr 2014 09:52:30 -0400 0 Library QCAT Service Restart Tue, 15 Apr 2014 10:50:10 -0400 0 IDM Server *Update*
The IDM server is available once again.
Please contact ITServices if you experience further issues.

Previous Description (2014-04-13 11:53:27):

ITServices is investigating an issue with the Identity Management (IDM) service. During this time users will be unable to log into IDM to perform such functions as change their password.]]>
Sun, 13 Apr 2014 12:04:15 -0400 0