Alerts Contact ITServices at 36666 Tue, 30 Jun 2015 07:21:50 -0400 Zend_Feed_Writer 1.10.8 ( - "Unexpected Error" message on login *Update* has resolved this issue, users should no longer receive an error message after authenticating.

If you experience issues with login to, please contact the ITS Support Centre (x36666).


Previous Description (2015-06-24 11:43:52):

Queen's users are currently being presented with a message after logging into, stating that "An unexpected error occurred".

If you receive this message, you have logged in successfully, but are being redirected to an incorrect location. Please either click the word "homepage" or click "" in the top-left of your browser window to proceed. is currently investigating the issue, this notification will be updated once more details become available.]]>
Fri, 26 Jun 2015 11:08:01 -0400 0
Extended Pronto Outage *Update*
Pronto has been restored. Please report any problems that may arise.


Previous Description (2015-06-26 09:57:30):

Due to a bad configuration, we are currently experiencing an outage on Pronto. IT Services is working on restoring service.]]>
Fri, 26 Jun 2015 10:48:03 -0400 0
Identity Profile Manager (IDM) Issue *Update*
The issue to degraded performance has been located and addressed.

If you continue to experience issues with the NetID Profile Manager, please contact the ITS Support Centre (x36666).

Previous Description (2015-06-24 10:10:27):

ITService is currently investigating issues where IDM is failing during the final step of NetID activations.

Notification will be updated as details become available.]]>
Wed, 24 Jun 2015 13:42:56 -0400 0
Identity Manager (IDM) Emergency Outage

Services Affected: Password Resets, NetID Activation, Email
Alias claims, etc.

Maintenance Timeline: June 23, 2015 - 3:45 - 4:00 PM

Details: Performance issues.]]>
Tue, 23 Jun 2015 14:27:10 -0400 0