Alerts Contact ITServices at 36666 Sun, 21 Sep 2014 00:58:24 -0400 Zend_Feed_Writer 1.10.8 ( Network Improvement In McLaughlan Hall Fri, 19 Sep 2014 14:32:25 -0400 0 Graduate student email service upgrade
For more information on what to expect, including timeline and impacts, please see:

Fri, 19 Sep 2014 08:49:32 -0400 0
Exchange System Maintenance Friday September 19, 6 AM - 7 AM Thu, 18 Sep 2014 16:35:59 -0400 0 Exchange System Maintenance Friday September 19, 6 AM - 7 AM Thu, 18 Sep 2014 16:35:59 -0400 0 Change in Eduroam IP Assignment: Sept. 23 @ 7:30am *Update*
Please note that this change will affect Eduroam users on Queen's campus.


Previous Description (2014-09-18 15:35:26):

On Tuesday September 23, 2014 at 7:30, Eduroam IP assignments (DHCP) will be moved to a new server. Please report any difficulty obtaining an Eduroam IP to the Support Centre after the change.

Thank you.]]>
Thu, 18 Sep 2014 15:37:40 -0400 0
Issue with Searching for some Mailboxes on on-premise Exchange *Update*
ITS has found the problem and there has been a brief outage connection to some users mail. The indexing problems will be fixed as the server tool that is currently running repairs them.

Previous Description (2014-09-17 09:35:48):

There is a problem with searching in the on-premise Exchange mail system.

Outlook users without cache mode settings and mail users using Outlook Web App (OWA) are unable to search.

ITS is investigating the problem.]]>
Wed, 17 Sep 2014 10:49:45 -0400 0 service interruption *Update*
Configuration changes completed to, all issues resolved.

Previous Description (2014-09-16 10:07:36):

Some users may experience a brief outage of, while an issue with the configuration is resolved.]]>
Tue, 16 Sep 2014 10:51:04 -0400 0
Compromised Accounts on Campus
ITServices has seen a recent increase in the number of compromised email accounts on campus. A majority of these compromises have occurred due to account holders not following either our Phishing awareness tips or the Golden Rules to Safe Computing. Phishing Tips and Golden Rules can be reviewed here.

If you receive a suspicious message to your Queen’s email account: do not reply, do not click any links contained within it, and do not open any attached files. To see examples of suspicious emails, go to:

If you DO click on a link contained in an email and you attempt to log in, be aware that your credentials (NetID and password) have just been captured by a hacker and you are now at risk. If this occurs, change your NetID password immediately by following the instructions found on the Queen’s website.

For assistance, please contact the IT Support Centre.]]>
Tue, 16 Sep 2014 08:49:28 -0400 0