Alerts Contact ITServices at 36666 Wed, 02 Sep 2015 15:57:51 -0400 Zend_Feed_Writer 1.10.8 ( Upgrades to Internet Link
The internet link will be re-enabled in the afternoon.

Most users won't notice when we take the link down as most connections will retry and go out the other internet link, however there may be a small blip so if you do notice something try reloading your webpage or restarting your file copy and it should work again. If you still have issues as always feel free to contact the IT Support Centre at x36666.

We apologize for any inconvenience that this may cause, but are confident that this work will result in improved internet connectivity for the University.]]>
Wed, 02 Sep 2015 15:57:51 -0400 0
Office 365 - Applications Missing in OWA *Update*

Microsoft is reporting service has been fully restored. IT services has confirmed where possible. If anyone is still experiencing issues with the Office 365 web interface please report them to the IT support center.


Previous Description (2015-09-02 10:13:06):


Issue is still ongoing and wide spread across other institutions. Administration of Office 365 is also unavailable, tasks such as licensing, resource creation and management cannot be completed at this time.

If users need to access data in their one drive they can still do so by using the following URL:

IT Services


Previous Description (2015-09-02 09:08:20):

IT Services is investigating an issue with Microsoft Office 365. Users are reporting missing features such as One Drive, Delve, Video and Sway. Email and Calendar are still available.

A ticket has been opened with Microsoft. We will update this notice when more information becomes available.

IT Services]]>
Wed, 02 Sep 2015 15:56:29 -0400 0
Office 365 - Connecting via Outlook reported slow or unresponsive. *Update*
The issue reported yesterday is ongoing. Some users are reporting outlook is slow to respond at times.
Microsoft is aware of the issue and are actively investigating.

IT services will monitor the service alerts provided to us by Microsoft and update this notice as new information becomes available.


Previous Description (2015-09-01 08:33:53):


Microsoft Reported that the issue was resolved as of 10pm August 31st. Please report any further issues to the IT Support Center.

IT Services

Previous Description (2015-08-31 16:51:01):


Microsoft has acknowledged this widespread issue and is working on it. When they have fixed the issue ITS will update this message.


Previous Description (2015-08-31 15:40:58):

IT Services is investigating reports that for some users, Outlook is slow to connect to Office 365 or cannot connect at all. A ticket has been submitted to Microsoft and IT Services is continuing to gather data.

Users experiencing this issue can log into Outlook web access to view their mail via

IT Services will update this ticket when more information is available.

Tue, 01 Sep 2015 15:22:18 -0400 0
Single Sign-On Maintenance
We do not anticipate a service outage, however users with an existing SSO session may be prompted to re-authenticate. Services which use SSO for authentication include:

Users will be prompted to accept the updated Terms Of Use agreement when visiting externally hosted websites which include:

This notification will be updated upon completion, or if any delays are encountered.]]>
Tue, 01 Sep 2015 14:46:52 -0400 0
Pinnacle Not Available *Update*
Pinnacle service restored. Failed server hardware replaced.


Previous Description (2015-09-01 10:13:49):

Pinnacle is currently unavailable due to suspected hardware issue. ITServices is aware of the issue and working towards restoring the service.]]>
Tue, 01 Sep 2015 11:17:58 -0400 0
Downloads in MyQueen'sU Software Centre not working over wireless *Update*
The issue has been resolved.

Previous Description (2015-08-31 12:01:08):

Routine maintenance on the Queen's wireless network has caused the MyQueen'sU Software Centre ( to no longer recognize wireless connections as "on campus". We anticipate this issue will be resolved by the end of today (August 31). In the meantime, if you require software from the Software Centre, please use a wired connection.

We apologize for the inconvenience, and thank you for your patience.]]>
Mon, 31 Aug 2015 17:03:16 -0400 0
Network Outage Thu, 27 Aug 2015 14:29:53 -0400 0 Multiple Service Interruption
The problem has been fixed and a solution for the root cause is being put in place.]]>
Thu, 27 Aug 2015 13:49:32 -0400 0
Network Outage in Ellis Hall *Update*
The network outage in Ellis Hall is due to a planned electrical outage in the building.

Previous Description (2015-08-26 06:50:18):

Ellis Hall is currently experiencing a network outage. IT Services is investigating.]]>
Wed, 26 Aug 2015 07:08:09 -0400 0
Android Vulnerability Identified
As described on the site linked above, patches exist to resolve this problem however not all vendors are currently making the patch available. Until the patch is made available by all vendors, the steps below can be followed to help protect users from being affected.

- Blocking all text messages from unknown senders in the default text message handling app may mitigate this issue.

- If the default text messaging app does not allow blocking of senders, users may also disable the auto-retrieve feature for multimedia messages. This may prevent the autoloading of multimedia message service (MMS) content into Stagefright. Users can disable auto-retrieval of MMS messages by following the steps below.

Google Hangouts as default SMS:
1. Open Google Hangouts
2. Choose Settings
3. Select SMS
4. Scroll down and turn off Auto-Retrieve MMS

Google Messenger as default SMS:
1. Open Messenger app
2. Go to the right-hand side of the application and select the three dots
3. Choose Settings
4. Choose Advanced
5. Turn off Auto-Retrieve

Other (using default messaging app):
1. Go to Messages app
2. Select More
3. Select Settings
4. Select Multimedia Messages
5. Turn off Auto-Retrieve

Additional information:]]>
Wed, 12 Aug 2015 14:05:16 -0400 0