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ITServices Customer Satisfaction Survey Results

Executive Summary

Demographics: Summary of Responses Satisfaction with Technology and Services
The first link below displays the overall percentages and frequencies for all 34 services listed on the survey in Section I. The second link displays the individual percentages and frequencies by Role (Faculty and Staff) for comparison purposes. The actual number of respondents who use many of the services are fairly low, so caution should be exercised when making interpretations. Importance of current Technology and Services
The first link below displays the overall percentages and frequencies for 12 current services presented on the survey in Section II. The second link displays the individual percentages and frequencies by Role (Faculty and Staff) for comparison purposes. Given the nature of some of the services listed (dept. level, fee-based, etc.) the actual number of respondents who use some of these services are fairly low. Similarly, some of the services listed are especially unique to specific roles. Therefore, caution should be exercised when making interpretations. Importance of New Technology and Services
Given the nature of the question (the importance to role performance), some of these results are not surprising when considering the diversity of IT needs between Faculty and Staff. Service Improvement

Respondents were provided with the option to list three most important service improvements. The most important service improvements, occurring with the most frequency, are presented here. ITServices will continue the dialogue by reaching out to our constituents in the months to come. The survey has provided much valuable information, and we will return to these results many times over the coming months as we determine direction, effort, impact and priority.