ITServices Customer Satisfaction Survey
Frequency of Responses by Role

Faculty or Staff
Role Frequency Percent Cumulative
Frequency		 Cumulative
Percent
Staff 376 72.17 376 72.17
Faculty 145 27.83 521 100.00

Frequency Missing = 9



ITServices Customer Satisfaction Survey
Frequency of Responses by Years Employed

Number of Years Employed at Queens
Yrs Frequency Percent Cumulative
Frequency		 Cumulative
Percent
Less than 5 years 147 28.16 147 28.16
5-10 147 28.16 294 56.32
11-15 81 15.52 375 71.84
16 or more years 147 28.16 522 100.00

Frequency Missing = 8



ITServices Customer Satisfaction Survey
Responses by Skill with Computing Technology

Perceived Skill With Computing Technology
Skill Frequency Percent Cumulative
Frequency		 Cumulative
Percent
Novice 13 2.50 13 2.50
Advanced beginner 74 14.20 87 16.70
Proficient 351 67.37 438 84.07
Expert 83 15.93 521 100.00

Frequency Missing = 9



ITServices Customer Satisfaction Survey
Frequency of Responses by Operating System Used

Most Frequently Used Operating System for
Work
Os Frequency Percent Cumulative
Frequency		 Cumulative
Percent
Windows 421 80.81 421 80.81
Macintosh 93 17.85 514 98.66
Linux 7 1.34 521 100.00

Frequency Missing = 9